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Author Topic: Poorly isolated elements  (Read 3143 times)

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« on: December 04, 2013, 00:55 »
+2
  I tried some days ago to submit a raster version of an approved vector and today I got the confirmation email : "Image and/ or elements of  image have  been poorly
isolated." I don't understand what's the problem since I uploaded many rastered versions in the past that got accepted, and they were all isolated on white background. And this file is no different from the rest. It's just a flower isolated on white background.


« Reply #1 on: December 04, 2013, 01:35 »
0
The vector image

« Reply #2 on: December 04, 2013, 06:26 »
+3
Strange rejections on ShutterStock are common. When I say strange I mean they are absolutely not right in the rejection reason. It's just part of their system. Reviewers are tired or they just clicked on the wrong button. Happens a lot. Try it again after a few days and it will go through.

« Reply #3 on: December 04, 2013, 10:03 »
-2
Reviewers are human, so mistakes are not strange. However, if you write them asking about strange rejections, they never accept their mistake. There is no point of writing to submit@shutterstock.com. Just resubmit them. Some of my images were accepted in 3rd try. Hope you will be luckier next time.

« Reply #4 on: December 04, 2013, 10:20 »
0
Just reupload with a note to the reviewer.  You might get a rejection for too many on site as flowers are in abundance over there and might not consider it unique enough to go through.

Doesn't hurt to try and see if they'll let it go in.  If they do reject it for too many on site let that image go and work on some other stuff.

Ron

« Reply #5 on: December 04, 2013, 10:21 »
0
Just reupload with a note to the reviewer.  You might get a rejection for too many on site as flowers are in abundance over there and might not consider it unique enough to go through.

Doesn't hurt to try and see if they'll let it go in.  If they do reject it for too many on site let that image go and work on some other stuff.
I think they no longer do the too many on site rejection.

The 200k added every week also suggests that. Thats even more then Alamy who accept literally everything shot in focus.

Ron

« Reply #6 on: December 04, 2013, 10:23 »
0
Who gave the OP a minus for asking a question ??  Come On

stocked

« Reply #7 on: December 04, 2013, 10:56 »
-3
Yeah a lot minuses can I have one too 8)

« Reply #8 on: December 04, 2013, 10:58 »
0
Can you show us a hi-res section of the raster version so we can check it ourselves? Something might have happened when you converted.
« Last Edit: December 04, 2013, 11:00 by rimglow »

Ron

« Reply #9 on: December 04, 2013, 11:07 »
-2
The coward trolls are at it again

« Reply #10 on: December 04, 2013, 11:10 »
0
If I resubmit  will they  give me a warning?

Ron

« Reply #11 on: December 04, 2013, 11:28 »
0
If I resubmit  will they  give me a warning?
No they wont if you add a note. But best is to discuss with Shutterstock. Resubmitting without changing anything can result in a warning. Sporadically

« Reply #12 on: December 04, 2013, 11:38 »
0
If I resubmit  will they  give me a warning?

You don't need to discuss it as long as there's a note explaining that you think the original rejection was a mistake because it was a conversion from a vector which was "clean" as an isolation.

« Reply #13 on: December 04, 2013, 11:50 »
+3
  I tried some days ago to submit a raster version of an approved vector and today I got the confirmation email : "Image and/ or elements of  image have  been poorly
isolated." I don't understand what's the problem since I uploaded many rastered versions in the past that got accepted, and they were all isolated on white background. And this file is no different from the rest. It's just a flower isolated on white background.

Dear adrian3008,

Unfortunately, the image reviewer did not use the correct rejection reason for your image.  (Instead of "poorly isolated", the reason should have been "poor rasterization.")  However, in assessing the image with a member of the review team, we feel that the edge is actually acceptable since the aliasing is only minor.  As a result, it would be fine to resubmit the image for another review evaluation.  (I will email you directly with the specific custom note to use for the review team today.)

Tip: Resubmitting without a specific note to the review team explaining the resubmission (or a custom note) is not advised.  Always communicate with the team why a resubmission is occurring.  If you reach out to my team, we will help assess and create a custom note for you to use, if necessary.  If the image should not be resubmitted, we will let you know that as well.

For all reading this message, should a question come up regarding a review, feel free to contact us via email for assistance: submit@shutterstock.com.  We are here to help resolve your issues.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

« Reply #14 on: December 04, 2013, 12:05 »
+1
Thank you all. I will resubmit the file with a note to the review team.

Ron

« Reply #15 on: December 04, 2013, 12:32 »
-2
If I resubmit  will they  give me a warning?

You don't need to discuss it as long as there's a note explaining that you think the original rejection was a mistake because it was a conversion from a vector which was "clean" as an isolation.
See the answer from Anthony


 

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