Author Topic: Shutter showing zero balance (Read 3392 times)

For Real · « **on:** December 07, 2021, 18:44 »

Anyone have issues with Shutter balance for this month? My earnings show $0.00 now $:-\$

fritz · « **Reply #1 on:** December 07, 2021, 18:49 »

Message from SS support:
There appears to be a site wide issue with logging on at the moment. The app appears to be working ok, it is the full site is which is down. We have informed the Shutterstock technical team but it is too recent to have an indication of how soon it will be fixed. In the meantime I can only apologise and ask for your patience.

TortoiseProductions · « **Reply #2 on:** December 07, 2021, 18:53 »

Oh good. I've been freaking out for a few hours thinking someone hacked my account - wasn't seeing any info here, on Facebook or Twitter from SS and isitdownrightnow.com was reporting everything being AOK.

I know - breathe - work on more images - breathe....

(and the zero amount is probably cause you had a payout in the past few days)
- Holly K.

KeremGo · « **Reply #3 on:** December 07, 2021, 18:57 »

I'm having the same problem - https://www.microstockgroup.com/shutterstock-com/shuterstock-error-on-dashboard/ -

For Real · « **Reply #4 on:** December 07, 2021, 19:00 »

Just glad someone didn't steal my dimes

Unamas · « **Reply #5 on:** December 07, 2021, 19:14 »

Most likely related to Amazon Web Services AWS outage

Pacesetter · « **Reply #6 on:** December 07, 2021, 19:47 »

Balance figure returned but new sales $$$ not updating.

For Real · « **Reply #7 on:** December 07, 2021, 20:28 »

Quote from: Unamas on December 07, 2021, 19:14

Most likely related to Amazon Web Services AWS outage

does that mean we each get one free gift (up to $100 USD) from Amazon

Pixingphotos · « **Reply #8 on:** December 07, 2021, 21:46 »

SS caught a digital variant...

Pacesetter · « **Reply #9 on:** December 07, 2021, 23:05 »

Still no update on the $$$ for over $20 in sales today.

Pacesetter · « **Reply #10 on:** December 08, 2021, 02:20 »

All good, fixed now.

SariMe · « **Reply #11 on:** December 08, 2021, 07:18 »

Quote from: Pacesetter on December 07, 2021, 19:47

.. new sales $$$ not updating.

Same

lowbouncerate · « **Reply #12 on:** December 08, 2021, 09:18 »

Mobile app, Web app both are Down and it is not calculating sales and download in real time.
however if you go to Particular Daily Sales page then it is showing - On Webapp.

Mobile App still out of order

Dumc · « **Reply #13 on:** December 08, 2021, 10:30 »

It worked for a while, now it's still down, now it doesn't even show number of sales in earning summary page.

WD3 Photography · « **Reply #14 on:** December 08, 2021, 10:53 »

I've sold eight photos so far today on Shutterstock for $4.28. This has not been added to my Unpaid Earnings which is supposed to be Updated approximately every 15 minutes.

WD3 Photography · « **Reply #15 on:** December 08, 2021, 11:17 »

Just noticed they've corrected the problem.

Dodie · « **Reply #16 on:** December 08, 2021, 12:02 »

Quote from: WD3 Photography on December 08, 2021, 10:53

I've sold eight photos so far today on Shutterstock for $4.28. This has not been added to my Unpaid Earnings which is supposed to be Updated approximately every 15 minutes.

I have the same problem, today's sales are not showing up in earnings summary.

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Author Topic: Shutter showing zero balance (Read 3392 times)

For Real

fritz

TortoiseProductions

KeremGo

For Real

Unamas

Pacesetter

For Real

Pixingphotos

Pacesetter

Pacesetter

SariMe

lowbouncerate

Dumc

WD3 Photography

WD3 Photography

Dodie

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