Author Topic: SS review time over 4 days? (Read 22189 times)

wut · « **Reply #75 on:** April 03, 2012, 05:59 »

Quote from: rubyroo on April 03, 2012, 05:17

I know it's frustrating, and it breaks your usual rhythm. I felt that way too when it first happened, but it's been going on for quite a while now and has affected so many people.

Impatience isn't good for a creative mind, and there's nothing you can do to change it... so relaaaax about that and start working on the next shoot

The thing is, it rarely happened to me and I can't remember the last time it did (but I know that I waited for over 72h on a couple occasions). Yeah, now I can see that, reading through this thread.

You're absolutely right. But I'm not a patient man. Sometimes, even most times I can bring myself to be patient, to not care, since there's nothing you can do etc, but I'm having trouble this time, also because I uploaded my first batch in weeks. I made myself a couple of triple gin tonics yesterday, I'm going to have to repeat that this evening and enjoy watching champion's league. That should do the trick and ease up my mind

ETA they're online!

rubyroo · « **Reply #76 on:** April 03, 2012, 07:16 »

Woot Wut!

wut · « **Reply #77 on:** April 03, 2012, 09:38 »

The best thing is, new files are already selling like hotcakes!

U see now, why was I so impatient! Wow, I'm gonna be drunk from celebrating today, tons of ODs and an EL already (not from new files, but it doesn't matter)

rubyroo · « **Reply #78 on:** April 03, 2012, 09:43 »

Don't get me wrong... I understand the impatience... it's just that when there's a hold-up it can drive you crazy. In which case it's better to practice patience rather than go nuts

Congrats on the sales!

wut · « **Reply #79 on:** April 03, 2012, 09:53 »

Quote from: rubyroo on April 03, 2012, 09:43

Don't get me wrong... I understand the impatience... it's just that when there's a hold-up it can drive you crazy. In which case it's better to practice patience rather than go nuts

Congrats on the sales!

Indeed. I should start to practice some meditating techniques

Tnx. I hope April sales won't dry up, like most ppl say they will.

fritz · « **Reply #80 on:** April 18, 2012, 20:00 »

I got mail from SS support

"Thank you for contacting us about the issue you encountered with your
submitted content.

Unfortunately an issue occurred and the images you submitted on April 7th
were not processed to the review queue due to a technical matter. Please
please delete the images from "Status of Submitted Photos" and resubmit them."

I did so and let's wait to see will they solve the problem

klsbear · « **Reply #81 on:** April 18, 2012, 21:34 »

Quote from: alexmk on April 18, 2012, 20:00

I got mail from SS support

"Thank you for contacting us about the issue you encountered with your
submitted content.

Unfortunately an issue occurred and the images you submitted on April 7th
were not processed to the review queue due to a technical matter. Please
please delete the images from "Status of Submitted Photos" and resubmit them."

I did so and let's wait to see will they solve the problem

I finally contacted them last night after waiting 2 weeks for my oldest images to get reviewed and got the same message about my photos submitted on the 4th - technical glitch, delete and resubmit. They didn't comment about my images submitted on the 7th and 8th so I wrote back and I'm waiting for a response. After seeing your response I'm wondering if they're going to tell me to delete and resubmit those too. Looks like there was a good reason to be concerned about reviews taking more than a week.

luissantos84 · « **Reply #82 on:** April 19, 2012, 08:20 »

have files from the 7th and 8th and after lol NICE!

ruxpriencdiam · « **Reply #83 on:** April 19, 2012, 08:30 »

In case anyone missed this!

Quote

Quote from: klsbear
Send a note to [email protected] and ask about the status. I finally did that after waiting two weeks for some images uploaded on the 4th and I was told there was a glitch in my upload that kept them from moving to the review que and they needed to be deleted and uploaded again. I just saw over at MSG that someone had the same response to images uploaded on the 7th. You might find you have the same problem.

luissantos84 · « **Reply #84 on:** April 20, 2012, 09:32 »

Hello,

Thank you for your email.

Unfortunately there was an issue transferring the images from 4/9 and earlier
to our review queues, and did not make it to the actual review queue (even
though your account says it did).

The only solution is to remove these images from your "Status of Submitted
Photos" and resubmit them.

We are very sorry for the inconvenience.

GREAT!

stockmarketer · « **Reply #85 on:** April 20, 2012, 09:42 »

Is there really a reason to worry about review times?

I don't spend even a second thinking about this. It has no real effect on sales. OK, maybe I miss .38 here or there because a pic got up a day or two later. Oh boy.

There are far bigger problems going on in the world... heck, there are far bigger problems going on in the microstock world... to worry about whether it takes 3 or 5 or 7 days for my newest batch to get added to my port.

SS has never given me a reason not to trust them. More than anyone aside from my full time employer, SS has allowed me to live a very comfortable life. They are fair, a market leader who is well-loved by its customers, and transparent in all the areas they need to be.

Let's give them a break and let them catch up.

luissantos84 · « **Reply #86 on:** April 20, 2012, 10:13 »

we can all have our opinion in all subjects thats a fact but actually we were used to 24h/48h reviews at SS, nothing against waiting a few more days, my point is that they could have told us about this bug before, like a few days after people start talking, files from the 4th, thats 16 days..

stockastic · « **Reply #87 on:** April 24, 2012, 11:31 »

Wow, things have really slowed down. I've had some images sitting in the queue for several days - I almost forgot about them.

Karimala · « **Reply #88 on:** May 01, 2012, 15:35 »

I wonder if SS had another glitch? I have a batch pending since April 23. I don't think I've ever had to wait so long.

rubyroo · « **Reply #89 on:** May 02, 2012, 04:18 »

My experience tells me they must have a new policy and it goes like this:

If Ruby submits on a Friday, give a one day review so that it's up for sale on Saturday.
If Ruby submits on a Monday, give a six day review so that it's up for sale on Saturday.

etc.

I'm not paranoid though...

gbalex · « **Reply #90 on:** May 02, 2012, 11:39 »

My reviews have been consistently running between 1 and 2 days. I would not be surprised if the slow downs are related to the work they have been doing on the site/servers.

RacePhoto · « **Reply #91 on:** May 02, 2012, 13:11 »

Quote from: rubyroo on May 02, 2012, 04:18

My experience tells me they must have a new policy and it goes like this:

If Ruby submits on a Friday, give a one day review so that it's up for sale on Saturday.
If Ruby submits on a Monday, give a six day review so that it's up for sale on Saturday.

etc.

I'm not paranoid though...

Funny = when I was reading the four days, I thought, wow that's fast. Everything I send in gets reviewed and goes live on Friday, just in time for the weekend.

stockmarketer · « **Reply #92 on:** May 02, 2012, 13:56 »

I had a batch approved last night in under an hour... at the same time, they approved the prior night's batch as well. I think it's just a matter of getting your stuff in when someone's plate is clear... and that's impossible to predict.

Frankly, I don't worry about review times... it's such a waste of energy and ultimately doesn't matter. But this batch was so lightning quick I figured I'd share this to prove things aren't going downhill at SS after all.

zimmytws · « **Reply #93 on:** May 07, 2012, 16:36 »

Quote from: stockmarketer on April 20, 2012, 09:42

Is there really a reason to worry about review times?

Anyone think its just a coincidence that the review times have gone from less than 48 hours, to almost a week, and they are floating an IPO soon?
Seems obvious at the very least that they have laid off reviewers, since the # of pics approved over the last few weeks has not really not up from the historical norm. Are they trying to improve the look of their bottom-line?

klsbear · « **Reply #94 on:** May 07, 2012, 17:24 »

I don't worry about review times but when they extend well beyond the norm I'll send an e-mail inquiry to see if there was a problem with the upload queue. That ended up being the case with images uploaded to SS in early April. After 10 days I sent an e-mail about images and was told there was a glitch and to delete and resubmit. I did that and a few days later all waiting images were reviewed. The funny thing is, even the images deleted 3 days earlier had been accepted! They accepted both the deleted images and the resubmitted version of the same. I ended up deleting the later set after I had a sale on one of the original images. That verified that they were live in my portfolio so I kept the group that sold.

MisterElements · « **Reply #95 on:** May 08, 2012, 10:37 »

It's about 3-6 days now days. Sometimes it's 3 and then it's 5 days. It seems it just may be the new normal.

WarrenPrice · « **Reply #96 on:** May 08, 2012, 10:39 »

Frustrating ... I have some editorial stuff waiting for 8 days!!!

niserin · « **Reply #97 on:** May 08, 2012, 17:26 »

Quote from: MisterElements on May 08, 2012, 10:37

It's about 3-6 days now days. Sometimes it's 3 and then it's 5 days. It seems it just may be the new normal.

Are you talking about photos or illustrations ?
They have separate teams for reviewing these 2 things.

wut · « **Reply #98 on:** May 20, 2012, 09:01 »

Are any of you getting illogical trademark rejections? I mean there were none left I doublecheked the files. And I've had identical photos, just with a different model accepted a couple of months ago. And the first part of this series a few days ago. I pointed that out when I resubmitted the images and they've all been rejected for tm issues and what's even worse all of the photos from 2 other series. Needles to say they've been accepted on all the other sites. That's what you get for being a "smartass". Because they don't make mistakes. And it's not the first time it happened either, I just never pointed out the accepted photos/batches. It's so unprofessional to take it out on someone else for your own mistakes

nicku · « **Reply #99 on:** May 31, 2012, 00:18 »

Update....

I have 40 images waiting for two weeks. Now SS is reviewing only a part of my submitted photos once/week. Yesterday i had 95 images waiting to be reviewed ( uploaded last week ) and only 47 were reviewed...

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Author Topic: SS review time over 4 days? (Read 22189 times)

wut

rubyroo

wut

rubyroo

wut

fritz

klsbear

luissantos84

ruxpriencdiam

luissantos84

stockmarketer

luissantos84

stockastic

Karimala

rubyroo

gbalex

RacePhoto

stockmarketer

zimmytws

klsbear

MisterElements

WarrenPrice

niserin

wut

nicku

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