MicrostockGroup
Agency Based Discussion => Shutterstock.com => Topic started by: Poncke v2 on May 17, 2013, 11:06
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No data received
Unable to load the webpage because the server sent no data.
Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.
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Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
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Both Contrib and Buyer side.
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been down here in the UK for at least half an hour.
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been down here in the UK for at least half an hour.
Madness... happens too many times at SS
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been down here in the UK for at least half an hour.
same here in Germany
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Mobile site is working tho
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Got these.
Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /portfolio/upload.mhtml.
Reason: Could not connect to remote machine: Connection timed out
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Then I cleared cookies to gain access finally!
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Well, just cleared my cache but its down again. So not related.
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Down here to (East Europe)
http://www.websitedown.info/submit.shutterstock.com (http://www.websitedown.info/submit.shutterstock.com)
"RESULTS SUMMARY FOR SUBMIT.SHUTTERSTOCK.COM:
Unfortunately we did not receive a 200 OK HTTP status code as a response. This means that the website is currently unavailable and down for everybody (not just you) or you have entered an invalid domain name for this query. Possibly the submit.shutterstock.com web server is down, overloaded, unreachable (network problem), or a website or server maintenance is in progress right now. This could also indicate a DNS lookup problem as well (incorrect settings and configuration of the DNS servers) or other hosting related issues."
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I was logged in and when finished I could not log out. Kept getting the proxy error message. So I just aborted the link. Haven't tried to log back in yet.
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Its back up
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New post Posted: Fri May 17, 2013 5:59 pm Reply with quote
Hello all,
Our apologies. We had a brief period of unplanned maintenance. The team quickly identified and addressed the issue. Everything is back to normal. We apologize for any inconvenience.
Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock
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just tried to upload (Seattle WA ) and no luck.
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downloads went down on stats ;D
(just inside when looking at which pictures sold, not the totals)
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The while site is goofy.
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My "waiting for inspection" files are not showing up on my contributor profile page.
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The whole site is falling apart again.
Load time is extremely slow. All my profile information is gone again. I am seeing proxy errors. And I just had an image downloaded 3 times, which is obviously a mistake, so my best guess is that the buyer side of the site is also buggy. I dont mind getting the 3 sales, but seeing the missing thumbnails is not very comforting.
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Upload impossible from Miami.
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Load time is so slow (York, UK)
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LOL, it wouldn't load but I got a popup from outlook with an e-mail ready to go to [email protected].
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LOL, it wouldn't load but I got a popup from outlook with an e-mail ready to go to [email protected].
They're already on it.
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Completely down for me. I can't even connect to the log-in page. Just the whirling circle of death.
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SS is again among the living . . . . . . (Germany)
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Upload from Atlantis impossible.
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been down here in the UK for at least half an hour.
Madness... happens too many times at SS
They are running on Apache 1.3.41 Released 2008-01-19
1.3.x reached end of life status in Feb of 2010, the latest version is 2.2 http://httpd.apache.org/docs/2.2/. (http://httpd.apache.org/docs/2.2/.)
Apache HTTP Server 1.3.42 released (final release of 1.3.x)
Date Wed, 03 Feb 2010 00:03:34 GMT
Apache HTTP Server 1.3.42 Released
The Apache Software Foundation and the Apache HTTP Server Project are
pleased to announce the release of version 1.3.42 of the Apache HTTP
Server ("Apache"). This release is intended as the final release of
version 1.3 of the Apache HTTP Server, which has reached end of life
status.
There will be no more full releases of Apache HTTP Server 1.3.
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No data received
Unable to load the webpage because the server sent no data.
Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.
=============================
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
=========================
Both Contrib and Buyer side.
Hello Poncke,
We are aware of the issue and have resolved it.
All: This includes FTP uploads which is back up and working again.
As always, please email us at [email protected] with any concerns/issues. We are here to help.
Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock
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It isn't working for me. Uploads either hang or disappear?
And, that is the Java Upload ... haven't even tried FTP.
OOOppps... it worked. :-[
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for me the whole site is dead. :(
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... and goodbye today's DLs :(
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I can log-in and see stats but there are no downloads today. Not one.
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How is it that some of us can login, and others can't? I can't even load general side. For me, completely dead, as well FTP.
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...just got my first sale of the day at 2.30pm.
The website - front and back-end appear to be accessible here in the UK.
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here the website is ok but no downloads all day
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Very few d/l yesterday and today.
Is there some relation with the malfunctioning of the site?
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Very few d/l yesterday and today.
Is there some relation with the malfunctioning of the site?
My sales have been wildly erratic for months and this is not the first time this has happened to some but not ALL of our ports. SS will tell us that these are normal sales patterns. However based on what has been happening over a long period of time those of us with a brain know they are not being straight with us and that there are major problems with the site that they do not care to fix or worse have not been able to resolve.
Last year I had major problems that lasted months, bugs galore, they finally fixed those and sales picked up. I could finally count on the stable, consistent sales pattern my port receives when SS functions properly.
This month has been a disaster with days of much higher than normal sales like today and many more days with very low or zero sales. Now SS can blow smoke in my face and claim my images/vectors are stale and not what the customer wants. But I am not buying it for a moment.
I suspect my abnormally high sales today are because a number of people are unplugged today and it will not be long before my port finds itself in the same predicament.
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This months sales has followed a very precise pattern for me. 4 days very good sales, followed by 4 days of misery. All month......
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I'm speculating that it has something to do with the use of multiple servers ... there must be multiple servers, I've heard the excuse that servers take time to sync. The search engine must be switching between servers, thereby leaving some of us with little or no exposure in searches. The question is ... how often do they switch servers???
Just speculation but it is not baseless speculation. ;D
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I'm speculating that it has something to do with the use of multiple servers ... there must be multiple servers, I've heard the excuse that servers take time to sync. The search engine must be switching between servers, thereby leaving some of us with little or no exposure in searches. The question is ... how often do they switch servers???
Just speculation but it is not baseless speculation. ;D
And to compound the rotation issue, they have some of us on servers that are not syncing properly. Missing keywords, missing images, missing thumbnails, zero images in port, sales not updating, missing info in db fields, applications that are not able to pull data out of data fields. I could go on and on.
The bottom line is that while some of us never experience a blip; there are many of us who are left to deal with the aftermath of SS not properly addressing these numerous issues. The playing field is not level here and it is time I quit wasting time and resources on a site that has piles of money in the bank, yet leaves us in the position to lose money on the products we produce to support their growth.
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The buyer's side is down for maintenance for the last 10 minutes at least...
I've never seen that at SS :o
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Today, my earnings, on the contributors home page, sign $0
And my last approved images don't appear in my portfolio…
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Today, my earnings, on the contributors home page, sign $0
And my last approved images don't appear in my portfolio…
Yes thats normal, new month, reset of earnings to 0 and images can take up to 24 hours if not longer to appear in the search
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Today, my earnings, on the contributors home page, sign $0
And my last approved images don't appear in my portfolio…
Even worse : my whole portfolio disappeared for 2 hours ... After logging in I only had 17 footage clips and no images. Nice bug!
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Today, my earnings, on the contributors home page, sign $0
And my last approved images don't appear in my portfolio…
Yes thats normal, new month, reset of earnings to 0 and images can take up to 24 hours if not longer to appear in the search
Thank you.
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The buyer's side is down for maintenance for the last 10 minutes at least...
I've never seen that at SS :o
Before that I was getting a Oooops error when searching for images.
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Today, my earnings, on the contributors home page, sign $0
And my last approved images don't appear in my portfolio…
Even worse : my whole portfolio disappeared for 2 hours ... After logging in I only had 17 footage clips and no images. Nice bug!
Just looked in the bug thread and you are not the only one who's images went missing, I wonder how many did not notice.
Both of these bugs were happening before the site went down last Friday and they had to go down for a planned maintenance. They still have not solved the problem.
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Today, my earnings, on the contributors home page, sign $0
And my last approved images don't appear in my portfolio…
Even worse : my whole portfolio disappeared for 2 hours ... After logging in I only had 17 footage clips and no images. Nice bug!
Just looked in the bug thread and you are not the only one who's images went missing, I wonder how many did not notice.
Both of these bugs were happening the before the site went down last Friday and they had to go down for a planned maintenance. They still have not solved the problem.
While these bugs are a nuisance they normally appear on the contributor side, this time, lately, they bugs seem to manifest on the buyer side as well and its affecting sales. Badly.
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There have been problems on the buyer side in the past, but they are becoming numerous and happening more often.
On the provider side they have been numerous and affecting my sales for years, my port has thankfully never gone completely missing as we are seeing with some ports lately. I am sure it is affecting their sales. I know my own sales have been significantly down for the last few months and that is why I am watching for these bugs. It has been my experience that low sales and bugs seem to co-exist.
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Again for a couple of hours now I can't access shutterstock.com, submit.shutterstock.com etc.
>:(
edit:
Back online .. but still strange that it was offline for me for such a long time.
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Today, my earnings, on the contributors home page, sign $0
And my last approved images don't appear in my portfolio…
Yes thats normal, new month, reset of earnings to 0 and images can take up to 24 hours if not longer to appear in the search
Hello Beppe Grillo,
Yes, Poncke v2 is correct, in that earnings are reset every month, but only if you have achieved your minimum payout for that month.
When a payment is pending, your gross earnings will be reduced to zero and you will receive an email from Shutterstock on the first business day of the month. If you did not receive this email in your inbox we recommend you check your spam folder. (Note: It is not necessary to request your payouts, as they are made automatically by the 15th day of the following month as long as your minimum payout is reached.)
You will be able to see how your payout breaks down in your payment history after the payment has been processed: http://submit.shutterstock.com/payment_history.mhtml (http://submit.shutterstock.com/payment_history.mhtml) (must be logged in, of course).
All: We are here to help answer your questions so email us directly via [email protected].
I hope this info is helpful.
Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock | Bigstock
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^ Hi Anthony,
Thank you for your answer.
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Repeat bug appearing again.
Unable to reach main site to do a buyers search, when I am able to connect I got search errors.
When I sign on to my submitters account I find that once again my image port contains 0 images.
It would be nice to get an honest update from SS as to why this bug continues to crop up, what they intend to do about it and how long it will take before we can expect the site to function for each and every one of us.
The sales patterns for my port are not normal, I see constant bugs cropping up and I know the resulting poor sales are related to these constant site errors and not the contents of my portfolio.
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I have to agree...I'm taking a hit today for a Monday.
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16 sales so far today, which seems to be a normal day for me. Havent seen the site down. But on SS more people reporting issues and low sales.
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The site's working fine for me, but so far my sales are about 50 percent lower than normal for a typical Monday. Very frustrating...
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sales seem pretty on par for me but I was having problems with the buyers end of the site earlier today
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Heading towards a BDE in downloads need 1 more to break even, 2 more for BDE and 4 more to reach my new goal for daily downloads.
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Just got 2 more downloads, ODDs, making it my BDE in DLs. I have no clue why I am getting these sales when people with ports of 2000-4000 HCV images are reporting lower sales then me.
http://submit.shutterstock.com/forum/viewtopic.php?p=2520968#2520968 (http://submit.shutterstock.com/forum/viewtopic.php?p=2520968#2520968)
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Just got 2 more downloads, ODDs, making it my BDE in DLs. I have no clue why I am getting these sales when people with ports of 2000-4000 HCV images are reporting lower sales then me.
[url]http://submit.shutterstock.com/forum/viewtopic.php?p=2520968#2520968[/url] ([url]http://submit.shutterstock.com/forum/viewtopic.php?p=2520968#2520968[/url])
Because there is something wrong and SS has not addressed it in the past or now in the present.
Count yourself lucky if problems like this have not hit you, because some of us have been struggling with these issues for a long time and SS continues to ignore the site bugs which cost us sales. We are left to conclude that they simply do not care as long as THEY are not losing $$$$$$.
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My sales looked a bit grim yesterday until I checked this morning and saw I had sold a SOD for $105. Even with technical problems, SS made me more yesterday than all the other sites combined :)
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A very good Monday - about average until I landed a $37.84 SOD - strange amount but I'll take it. I feel for anyone whose sales are struggling and hope they change around. As has been evident on this forum.....quite often the people reporting poor sales one month (or even week) are doing cartwheels the next and reporting BDE,BWE or BME but there seems to be a longer term decline for some.
I wouldn't expect any answers from SS on root cause whether it be bugs, algorithm strategy or solar flares and the endless speculation is pretty pointless. Having said that, I do suspect a shift to monetise new files uploaded in bulk by new contributors and that a bean counter somewhere has said "we need to realise revenue from more images not just the most popular" because it makes business sense and might help drive market penetration (anyone else been seeing more DL's in Asia? I have - Singapore,Indonesia,South Korea, Japan.
In any event, I have a robustly cynical approach to corporations since I sat in on a senior level sales meeting at a global IT company several years ago when the question asked was "who are we in business to serve?" - someone ventured "our customers?" - a sound conjecture since this was the basis of our entire marketing and sales blurb, but the correct answer was - "wrong, we're in business to serve our shareholders. period"
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Those of us who have been experiencing site problems over the long term are not talking about month to month or week to week changes, these problems have been going on for well over a year.
Sites do not suddenly go completely down repeatedly because of algorithm changes something is obviously wrong.
Some ports are repeatedly returning errors when customers search their ports... while the majority of you NEVER experience that unfortunate problem.
Ports do not repeatedly go completely missing and become unreachable to buyers because of algorithm changes.
Images do not go completely missing and invisible to buyers because of algorithm changes.
Images do not completely lose all keywords or sometimes only their most important keywords rendering them unsearchable and unavailable to buyers because of algorithm changes.
Images do not suddenly become unsearchable in your own port because of algorithm changes.
Sales do not suddenly drop 30% to 60% overnight and stay that way for months because of algorithm changes
If you have not experienced any of the above count yourself lucky because in all likelihood the site is functioning well enough for your port to have normal sales. Some of us are not as fortunate as you are and therefor we do not have your fortuitous results.
While I agree based on its track record SS is not likely to respond honestly as to why this has been occurring to some of our ports long term. If they respected their submitters they would address the problem and give us good reasons why they have not been able to fix the problems and at least provide us with a timeline under which they expect to resolve the numerous issues some of us experience day in and day out. I have too much invested to walk away without highlighting the problems with the expectations that SS will one day choose to honor its commitments and provide a functional site to ALL of its contributors.
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Shutterstock have already said new contributors are favored. That quote is somewhere buried on their forum. I dont think they target specific portfolios to apply bugs.
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Shutterstock have already said new contributors are favored. That quote is somewhere buried on their forum. I dont think they target specific portfolios to apply bugs.
but they target new contributors? that is just wrong, looking forward to see that quote
unless we talking about new files? the best match (also known as relevant at SS) should be a nice mix between new good stuff and most downloaded no?
PS: I wonder who got offended by my post? can't we talk now?
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Those of us who have been experiencing site problems over the long term are not talking about month to month or week to week changes, these problems have been going on for well over a year.
Sites do not suddenly go completely down repeatedly because of algorithm changes something is obviously wrong.
Some ports are repeatedly returning errors when customers search their ports... while the majority of you NEVER experience that unfortunate problem.
Ports do not repeatedly go completely missing and become unreachable to buyers because of algorithm changes.
Images do not go completely missing and invisible to buyers because of algorithm changes.
Images do not completely lose all keywords or sometimes only their most important keywords rendering them unsearchable and unavailable to buyers because of algorithm changes.
Images do not suddenly become unsearchable in your own port because of algorithm changes.
Sales do not suddenly drop 30% to 60% overnight and stay that way for months because of algorithm changes
If you have not experienced any of the above count yourself lucky because in all likelihood the site is functioning well enough for your port to have normal sales. Some of us are not as fortunate as you are and therefor we do not have your fortuitous results.
While I agree based on its track record SS is not likely to respond honestly as to why this has been occurring to some of our ports long term. If they respected their submitters they would address the problem and give us good reasons why they have not been able to fix the problems and at least provide us with a timeline under which they expect to resolve the numerous issues some of us experience day in and day out. I have too much invested to walk away without highlighting the problems with the expectations that SS will one day choose to honor its commitments and provide a functional site to ALL of its contributors.
Can you provide some examples of these 'missing portfolios' and/or 'unsearchable and unavailable images'? When does it happen? How long does it last for? If you can provide some specific data then there's a much better chance of SS fixing the issue.
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Those of us who have been experiencing site problems over the long term are not talking about month to month or week to week changes, these problems have been going on for well over a year.
Sites do not suddenly go completely down repeatedly because of algorithm changes something is obviously wrong.
Some ports are repeatedly returning errors when customers search their ports... while the majority of you NEVER experience that unfortunate problem.
Ports do not repeatedly go completely missing and become unreachable to buyers because of algorithm changes.
Images do not go completely missing and invisible to buyers because of algorithm changes.
Images do not completely lose all keywords or sometimes only their most important keywords rendering them unsearchable and unavailable to buyers because of algorithm changes.
Images do not suddenly become unsearchable in your own port because of algorithm changes.
Sales do not suddenly drop 30% to 60% overnight and stay that way for months because of algorithm changes
If you have not experienced any of the above count yourself lucky because in all likelihood the site is functioning well enough for your port to have normal sales. Some of us are not as fortunate as you are and therefor we do not have your fortuitous results.
While I agree based on its track record SS is not likely to respond honestly as to why this has been occurring to some of our ports long term. If they respected their submitters they would address the problem and give us good reasons why they have not been able to fix the problems and at least provide us with a timeline under which they expect to resolve the numerous issues some of us experience day in and day out. I have too much invested to walk away without highlighting the problems with the expectations that SS will one day choose to honor its commitments and provide a functional site to ALL of its contributors.
Can you provide some examples of these 'missing portfolios' and/or 'unsearchable and unavailable images'? When does it happen? How long does it last for? If you can provide some specific data then there's a much better chance of SS fixing the issue.
SS is well aware of the ongoing problems, we have been sending reports with documentation to support for a very long time and the glitches continue. I am sure they have a good idea of why these problems continue to crop up. Either they can't fix them or they have decided that it is not worth their $$$$$ to do so. I guess the fact the buyer side is now having issues and the site is going down could be a good thing because maybe they will finally be forced to allocate the resources needed to resolve these ongoing issues.
Just go to the bug thread if you actually want to see what some of us have been dealing with. One thread is over a year old and there were threads with the same problem before it. As you can see missing images continue to be a problem. Most of us gave up reporting them months ago because they never do anything about it. As you can see from the thread results vary in severity from hours missing to weeks.
http://submit.shutterstock.com/forum/viewforum.php?f=15 (http://submit.shutterstock.com/forum/viewforum.php?f=15)
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Here is a quote on their testing on live portfolios
http://submit.shutterstock.com/forum/viewtopic.php?t=130239&postdays=0&postorder=asc&highlight=anthony&start=135 (http://submit.shutterstock.com/forum/viewtopic.php?t=130239&postdays=0&postorder=asc&highlight=anthony&start=135)
Posted: Sun May 12, 2013 2:33 pm
Hello all,
At Shutterstock, we perform regular tests of small modifications to search. Those tests are typically released to limited segments of the overall customer population. If a test wins over time – which typically means that the changes have demonstrably increased the total number of customer downloads – then the resulting improvements are accepted and deployed.
Search testing and analysis is a continuous process of small improvements that generally won’t result in dramatic swings in search. Changes are carefully tested and evaluated to make sure that the overall effect on customer downloads and/or purchases is a positive one.
Customer demand, content differentiation, keyword quantity and quality, global holidays, seasonality and other factors can affect an individual contributor's day-to-day earnings. We recommend allowing a little time before evaluating the effect on your personal portfolio.
Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock
And here is the quote on tweaking the new search favoring date of upload
http://www.shutterstock.com/buzz/what-our-improved-search-system-means-for-contributors-part-2 (http://www.shutterstock.com/buzz/what-our-improved-search-system-means-for-contributors-part-2)
Announcements
What Our Improved Search System Means for Contributors, Part 2
Posted by kayla / 6.1.12 05:08 pm
Share
Hello,
We recently announced some improvements to our search algorithm and infrastructure. We fixed a glitch that caused some images to temporarily not appear in search results. We also improved the reliability of the “New” sort order. We tested these improvements with customers and the results have been very positive.
We’ll be testing an additional improvement next week. Our “New” sort order will display more accurate and relevant results. In some instances, a more accurate search result will take slight precedence over upload date, but the search experience for customers will be greatly improved. As a result, it will be less likely to find irrelevant images under the “New” sort order, but applying accurate metadata to your images remains critical.
It is important to note that the core principles driving our algorithms are not changing. These optimizations will create an improved balance of accuracy and freshness and we want to keep you informed as we conduct testing and make updates.
Best Regards,
The Shutterstock Team
I cant find the quote on giving new portfolios a chance in the search order. It was said at some point, but I cant find it. Maybe Barry (ruxpriencdam) can find it.
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Here is a quote on their testing on live portfolios
[url]http://submit.shutterstock.com/forum/viewtopic.php?t=130239&postdays=0&postorder=asc&highlight=anthony&start=135[/url] ([url]http://submit.shutterstock.com/forum/viewtopic.php?t=130239&postdays=0&postorder=asc&highlight=anthony&start=135[/url])
Posted: Sun May 12, 2013 2:33 pm
Hello all,
At Shutterstock, we perform regular tests of small modifications to search. Those tests are typically released to limited segments of the overall customer population. If a test wins over time – which typically means that the changes have demonstrably increased the total number of customer downloads – then the resulting improvements are accepted and deployed.
Search testing and analysis is a continuous process of small improvements that generally won’t result in dramatic swings in search. Changes are carefully tested and evaluated to make sure that the overall effect on customer downloads and/or purchases is a positive one.
Customer demand, content differentiation, keyword quantity and quality, global holidays, seasonality and other factors can affect an individual contributor's day-to-day earnings. We recommend allowing a little time before evaluating the effect on your personal portfolio.
Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock
And here is the quote on tweaking the new search favoring date of upload
[url]http://www.shutterstock.com/buzz/what-our-improved-search-system-means-for-contributors-part-2[/url] ([url]http://www.shutterstock.com/buzz/what-our-improved-search-system-means-for-contributors-part-2[/url])
Announcements
What Our Improved Search System Means for Contributors, Part 2
Posted by kayla / 6.1.12 05:08 pm
Share
Hello,
We recently announced some improvements to our search algorithm and infrastructure. We fixed a glitch that caused some images to temporarily not appear in search results. We also improved the reliability of the “New” sort order. We tested these improvements with customers and the results have been very positive.
We’ll be testing an additional improvement next week. Our “New” sort order will display more accurate and relevant results. In some instances, a more accurate search result will take slight precedence over upload date, but the search experience for customers will be greatly improved. As a result, it will be less likely to find irrelevant images under the “New” sort order, but applying accurate metadata to your images remains critical.
It is important to note that the core principles driving our algorithms are not changing. These optimizations will create an improved balance of accuracy and freshness and we want to keep you informed as we conduct testing and make updates.
Best Regards,
The Shutterstock Team
I cant find the quote on giving new portfolios a chance in the search order. It was said at some point, but I cant find it. Maybe Barry (ruxpriencdam) can find it.
I have noticed a significant boost in the amount of downloads i have been getting since starting last week. I would say anywhere from 10-25%. So this explains why as they have tweaked the search for newer files to have a slightly better exposure. Since im fairly new on SS, all my files are new I guess. Im sorry for the older portfolios that is taking a hit from this but this is probably going to be an on going thing where they will be tweaking the search constantly.
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It seems as if all the agencies are using the same techies. Or, plagiarizing software.
Just kidding, of course, but it is natural to suspect conspiracy. 8)
It all works itself out ... you today; me tomorrow. ;D
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It seems to move in 1 week intervals. Just had the worst week ever, with just old stuff selling a bit. Second week has just started for me and its back to good sales and new stuff selling. In 5 days it will be back to low sales again. Been this way for last 2 months for me. Very predictable atually.
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I have noticed a significant boost in the amount of downloads i have been getting since starting last week. I would say anywhere from 10-25%. So this explains why as they have tweaked the search for newer files to have a slightly better exposure. Since im fairly new on SS, all my files are new I guess. Im sorry for the older portfolios that is taking a hit from this but this is probably going to be an on going thing where they will be tweaking the search constantly.
June has got off to a disappointing start at SS for me. Volume of sales is down a bit but the main problem has been the type of sales. I'm still getting plenty of subs but ODD's, EL's and SOD's are significantly down from the norm which obviously has a big impact on earnings.
I can't say that I've noticed a boost for new images either. In my experience (over 8 years) getting new images to take off has never been more difficult than it is now. Those new images that are fortunate enough to gain early sales can gain traction very quickly ... but lots of other images disappear down the Newest sort-order before they are noticed.
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I personally find new images on Shutterstock go nowhere fast. In my experience with vectors FT, DP and 123RF my new images start getting sells faster. In fact Shutterstock makes just slightly more then most of my sites. I'm always so shocked their ranking is so high. I often wonder if the results for vectors and photos would be much different. Maybe the Earnings Rating chart should have photos and vectors split. I think the vector chart would see a very different result.
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I personally find new images on Shutterstock go nowhere fast. In my experience with vectors FT, DP and 123RF my new images start getting sells faster. In fact Shutterstock makes just slightly more then most of my sites. I'm always so shocked their ranking is so high. I'm often wonder if the results for vectors and photos would be much different. Maybe the Earnings Rating chart should have photos and vectors split. I think the vector chart would see a very different result.
Because for the majority they are the top seller. You and a few others got hit hard, but for many its still good business. My second earner is FT and thats 1/6th of what I do at SS. My 3rd earner is 123 at the moment, but thats 1/10th of SS earnings.
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I personally find new images on Shutterstock go nowhere fast. In my experience with vectors FT, DP and 123RF my new images start getting sells faster. In fact Shutterstock makes just slightly more then most of my sites. I'm always so shocked their ranking is so high. I'm often wonder if the results for vectors and photos would be much different. Maybe the Earnings Rating chart should have photos and vectors split. I think the vector chart would see a very different result.
Because for the majority they are the top seller. You and a few others got hit hard, but for many its still good business. My second earner is FT and thats 1/6th of what I do at SS. My 3rd earner is 123 at the moment, but thats 1/10th of SS earnings.
I'm sorry Ron I think you may have misunderstood me and run off the track with my point :) My FT, DP and 123rf have grown very well and SS went down slightly. Making the difference between site earnings for me personally much closer. I'm a lvl 5 on 123rf if I did indeed make 10 times what I make on 123rf on SS well then....that would be crazy town awesome. I was not "hit hard" by anything. Microstock is still a very good business for me as a whole. :) My point was and still is....I think photos and vectors would see some very different results on the Earnings Chart :)
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Ok, I thought you got hit at SS due to some search changes, losing 50% of your sales. Good to know you are still making $$$ :)
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Maybe because it doesn't say there's a boost for new images? Instead it says the opposite, that accuracy is more important than upload date.
In some instances, a more accurate search result will take slight precedence over upload date, but the search experience for customers will be greatly improved. As a result, it will be less likely to find irrelevant images under the “New” sort order, but applying accurate metadata to your images remains critical.
Not "tweaking the new search favoring date of upload"?
And the other claim, yes they do live testing.
"At Shutterstock, we perform regular tests of small modifications to search. Those tests are typically released to limited segments of the overall customer population.
Sincerely,
Anthony Correia "
For some reason people make mountains out of mole hills. They do small tests on limited portfolios, now sweeping big changes that kill sales. And while upload date (which is NEWNESS counts it's not as heavily weighted as it was before.
We don't know what other 99 factors go into a search and can only guess. All these claims that somehow SS is fiddling with things and causing sales to drop is the opposite of the truth and pure conjecture. They tweak things to make for better sales. Now maybe that doesn't mean my sales will change or go up, but overall, it's about giving the buyers better results.
Are people against better results? Do the ones complaining want buyers to get irrelevant and worse results? Someone explain?
I have noticed a significant boost in the amount of downloads i have been getting since starting last week. I would say anywhere from 10-25%. So this explains why as they have tweaked the search for newer files to have a slightly better exposure. Since im fairly new on SS, all my files are new I guess. Im sorry for the older portfolios that is taking a hit from this but this is probably going to be an on going thing where they will be tweaking the search constantly.
June has got off to a disappointing start at SS for me. Volume of sales is down a bit but the main problem has been the type of sales. I'm still getting plenty of subs but ODD's, EL's and SOD's are significantly down from the norm which obviously has a big impact on earnings.
I can't say that I've noticed a boost for new images either. In my experience (over 8 years) getting new images to take off has never been more difficult than it is now. Those new images that are fortunate enough to gain early sales can gain traction very quickly ... but lots of other images disappear down the Newest sort-order before they are noticed.
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You again?
Don't you know you cant help to make anyone understand what is going on?
They have all read the same thing and even though it came form ADMIN they still dont believe it and continue on with their Doom and Gloom posts.
OK continue on I made my visit to the Zoo for the day.
Maybe because it doesn't say there's a boost for new images? Instead it says the opposite, that accuracy is more important than upload date.
In some instances, a more accurate search result will take slight precedence over upload date, but the search experience for customers will be greatly improved. As a result, it will be less likely to find irrelevant images under the “New” sort order, but applying accurate metadata to your images remains critical.
Not "tweaking the new search favoring date of upload"?
And the other claim, yes they do live testing.
"At Shutterstock, we perform regular tests of small modifications to search. Those tests are typically released to limited segments of the overall customer population.
Sincerely,
Anthony Correia "
For some reason people make mountains out of mole hills. They do small tests on limited portfolios, now sweeping big changes that kill sales. And while upload date (which is NEWNESS counts it's not as heavily weighted as it was before.
We don't know what other 99 factors go into a search and can only guess. All these claims that somehow SS is fiddling with things and causing sales to drop is the opposite of the truth and pure conjecture. They tweak things to make for better sales. Now maybe that doesn't mean my sales will change or go up, but overall, it's about giving the buyers better results.
Are people against better results? Do the ones complaining want buyers to get irrelevant and worse results? Someone explain?
I have noticed a significant boost in the amount of downloads i have been getting since starting last week. I would say anywhere from 10-25%. So this explains why as they have tweaked the search for newer files to have a slightly better exposure. Since im fairly new on SS, all my files are new I guess. Im sorry for the older portfolios that is taking a hit from this but this is probably going to be an on going thing where they will be tweaking the search constantly.
June has got off to a disappointing start at SS for me. Volume of sales is down a bit but the main problem has been the type of sales. I'm still getting plenty of subs but ODD's, EL's and SOD's are significantly down from the norm which obviously has a big impact on earnings.
I can't say that I've noticed a boost for new images either. In my experience (over 8 years) getting new images to take off has never been more difficult than it is now. Those new images that are fortunate enough to gain early sales can gain traction very quickly ... but lots of other images disappear down the Newest sort-order before they are noticed.
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OK continue on I made my visit to the Zoo for the day.
next time don't eat all the bananas!
ah hope Leaf shows you the way out :D
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Ruxpriencdam has a point though. It has been explained numerous times, but many ignore it and keep coming up with different theories.
Admins dont come in and explain the same thing over and over again. The searches are being tweaked, trying to bring new content in front of the buyers. Its a mix of popular, new files, throw in a bit of geography, some ports get hit, some ports thrive. Bottom line is, SS is doing better.
I understand that people feel hard done by when their best seller for 7 years drops to page 5 but consider this. If you go buy a car, and you go to the car dealer and you find the same cars for 7 years up in the showroom, at some point you go elsewhere. Now if those cars get shuffled every now and then and new shiny cars are displayed, you might come back more often because you know there will always something new.
I know its not the perfect example but you get my point. And for those who say, that a popular image earned its place, sure, 7-5 years ago. If you keep that up, new files never get a chance, and thats not what an agency wants. They got popular when there were only a million images on line and you only had a few people submitting images.
I know I will get slated over this, but its not to upset anyone, its just my view on the matter. If it had been my images that got hit, I would be upset as well. But in the end there is nothing we can do about it. The agency decides and we have to take it or leave.
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^ As an antique cars collectionneur I would be happy to know your car dealer address :D
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Its a shame though, I just read on the SS board someone saying people photoshop their sales to look better to create a fuss over on the Shutterstock forum, and then come back here to make fun of the crowd over there. I have never seen anything like that happen. What is up with the gang war between MSG and SS? LOL :)
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What is up with the gang war between MSG and SS? LOL :)
And there was me thinking it was a love-in. :)
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It doesn't help when someone tells us this forum is a waste of space and that they will never post here again, or words to that effect, then come back under another name a little time later. It doesn't take long for them to start the insults again and probably tell us they think this forum is a waste of time and that they will never post here again. It gets a bit tedious. I wish we could all just stick with the original name we had when we first posted here.
The SS forum is OK but I don't think we can talk as freely over there and I get sick of all the threads that are only being used to pimp latest uploads. This forum is more serious, even if there are a percentage of people that like to play games and don't have anything sensible to say. There's always the ignore button but people don't seem to like using that.
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I changed my name to come out of the woodwork, and it feels like a chip fell off my shoulder.
I never used the ignore button, not even for trolls. Everybody makes a good point every now and then, some more then others.
It seems that the ones calling this a zoo, are the ones that closed their account or got banned, but still lurk here to copy over comments and then discuss it on the SS forum. But if you check some of the threads here, it seems they were the ones making this a zoo. I find this forum pretty good, some spats here and there, but its all good entertainment.
We have gone off topic. I am going to make me a fried egg sandwich with ham and cheese and then off to work.
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The SS forum is OK but I don't think we can talk as freely over there
You have got to be kidding right?
You can get away with a lot more over there then you ever will here unless you are one of the special paid members who get away with more because they help to support the site.
I got banned from here for over a month for asking a simple question and the other involved party got less then a week ban because they special and they are a paid member.
I saved all of the deleted posts before Tyler deleted them.
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You can get away with a lot more over there then you ever will here unless you are one of the special paid members who get away with more because they help to support the site.
I think that is a bit paranoid of you. I don't think that Leaf is going to have favourites just because somebody pays 25$ a year.
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I think that is a bit paranoid of you. I don't think that Leaf is going to have favourites just because somebody pays 25$ a year.
Sshh! Don't let the truth get in the way of another conspiracy theory.
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Its a shame though, I just read on the SS board someone saying people photoshop their sales to look better to create a fuss over on the Shutterstock forum, and then come back here to make fun of the crowd over there. I have never seen anything like that happen. What is up with the gang war between MSG and SS? LOL :)
It is the same Ego's that cause problems on any forum they frequent. At least here you could set the braggers and brown noser's to ignore, thou I don't because I find them entertaining.
Some of them are happy to see that ports with many images on first page searches are dropping in sales. I suppose they are happy to find some of those sales in their pocket. They will not be so happy when it happens to them.
I just checked and a file SS has been touting as an all time best seller has dropped off the front page searches. In its place are more than a few copycat images. If this move is across the board with all best sellers, I am sure there are some people who count on that money hurting. They worked hard to get many of those in their ports and depend on that money to feed their families.
Nice move SS
As usual we are off topic. How long do you suppose it will be before the site goes down again or pops up with a nasty new bug. I guess those here who never experience missing ports don't care. After all it is not affecting their own sales and they won't care until it finally hits them. But rest assure it is spreading to more and more people these days. Not just a select few of us anymore.
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I am one of the people that isnt hit, my sales keep plodding on. But I do not necessarily feel happy about others losing sales.
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I am one of the people that isnt hit, my sales keep plodding on. But I do not necessarily feel happy about others losing sales.
Yes Ron that has not escaped notice, you have been trying to help resolve the problem.
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I just checked and a file SS has been touting as an all time best seller has dropped off the front page searches.
A 'test' of this nature is utterly meaningless unless you know the actual keywords (used by buyers) that made it a best-seller. It's not always the most obvious keywords. The image in question might well be on the front page of searches using different search terms. Even the order of the search terms used makes a difference ... 'meeting business' will bring up different results to 'business meeting' for example.
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The SS forum is OK but I don't think we can talk as freely over there
You have got to be kidding right?
You can get away with a lot more over there then you ever will here unless you are one of the special paid members who get away with more because they help to support the site.
I got banned from here for over a month for asking a simple question and the other involved party got less then a week ban because they special and they are a paid member.
I saved all of the deleted posts before Tyler deleted them.
You weren't ever banned for asking a simple question. I also don't delete posts, I just moved them to a hidden area.
You were banned for being negative and derogatory to other members, then the final straw was when you wrote this post
Due to the complete idiocy of the people here who think their chit doesn't stink and think they are better then everyone else is why I am here, I love to get on the snobs nerves which is apparently working because it is irking the chit out of you and you just cant stand it to have someone go toe to toe with you and your stupid self!
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I just checked and a file SS has been touting as an all time best seller has dropped off the front page searches.
A 'test' of this nature is utterly meaningless unless you know the actual keywords (used by buyers) that made it a best-seller. It's not always the most obvious keywords. The image in question might well be on the front page of searches using different search terms. Even the order of the search terms used makes a difference ... 'meeting business' will bring up different results to 'business meeting' for example.
You assume we are all idiots. I happen to know the keyword because I had an image sitting right next to it for well over two years. They are both hidden from buyers now under a pile of images, some of them with an insignificant number of downloads. How do I know that? A few of my very low selling images are visible to buyers on the second and third pages using the same keyword.
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Shutterstock have already said new contributors are favored. That quote is somewhere buried on their forum. I dont think they target specific portfolios to apply bugs.
No they didn't Poncke read the quoe you wrote.
I think that is a bit paranoid of you. I don't think that Leaf is going to have favourites just because somebody pays 25$ a year.
Sshh! Don't let the truth get in the way of another conspiracy theory.
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I believe you are mixing up a few comments there. But whatever floats your boat. I have read a comment from an Admin saying new portfolios are given a chance in the search. I just cant find it.
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Shutterstock is very unresponsive, long load times, time outs. Other websites seem to be fine. Is Shutterstock again having issues? I read complaints on SS that sales are very slow today as well. Related? One wonders. I had a slow day as well, only 20 sales, mostly subs.
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Shutterstock is very unresponsive, long load times, time outs. Other websites seem to be fine. Is Shutterstock again having issues? I read complaints on SS that sales are very slow today as well. Related? One wonders. I had a slow day as well, only 20 sales, mostly subs.
My sales are as normal. Pretty good day in fact. I'm not having any problems with SS today. Just me?
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20 sales is actually average, but its slow compared to the last week. The site is problematic for me this evening.
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It seems the up and down cycles are not just at DT. Some days, like this afternoon, my account at SS seems to completely shut down; not even a forum post. It is something over which I have no control. Regardless, it is terribly frustrating.
With DT doing nothing and SS going on and off, I am having a better month at iS. This mus be my up cycle at iS -- And, iS is not rolling in dough. :P
Then again, this is June. :(
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Upload/submissions are shonky this morning.
FTP'd 10 files up. Went through the checking keywords/captions phase and did the "submit again" thing after they spotted my keyword "errors" to have a few bounce back with captions swopped and a few keywords mingled amongst the wrong images.
Something's wrong at Shutterstock Towers...
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Whenever shutterstock sales are low, I open my box of flytieing feathers materials and stick a couple in the hair and go down in the garden and do a pagan feather dance.
In pagan the gold dance and the feather dance are related and are sure to bring prosperity and downloads to the performer.
And since its quite easy to do and do not take a long time, i have always managed to get my downloads come back in a day or two.
in other words.
We have 20 million picures, and a lot less search words, what do you expect?
Im surprised that old pictures sell even sometimes.
One thing I can conclude is that ss sells a lot of pictures.
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Whenever shutterstock sales are low, I open my box of flytieing feathers materials and stick a copuple in the hair and go down in the garden and do a pagan feather dance.
In pagan the gold dance and the feather dance are related and are sure to bring prosperity and downloads to the performer.
And since its quite easy to do and do not take a long time, i have always managed to get my downloads come back in a day or two.
in other words.
We have 20 million picures, and a lot less search words, what do you expect.
Im surprised that old pictures sell even sometimes.
One thing I can conclude is that ss sells a lot of pictures.
Does it have to be the garden or would just dancing in the yard work?
I'll have to use my turkey feathers.
;D
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The yard would work, but it is best if you have a pole to dance around. turkey feathers would work, but only on the western hemisphere. You have better settle on hens feathers, they are global and fx teh cock Y bondhu comes in 2-3 colours that would ensure global downloads of pictures in many colours.
if it is really bad you might want to add sacrifice to the whole menace, which could start with tobacco and rice and escalate up to virgins and newborn boys.
Its heard of before.
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;D ;D ;D
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I am talking about a broken site. Since other people also experiencing bugs, I dont find it a weird statement that sales might be affected because of it.
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SS is fizzing along for me in both performance* and sales. When I think of a broken site, IS is front and centre by a considerable margin.
I suggest attaching the feathers mentioned above to IS management's rear ends and setting them on fire.
* I use IE and Firefox depending on how bad my hangover is in the morning and whether I've remembered to put on my spectacles
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Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
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Good I'm not the only one seeing that right now. I'm not a tech-head but it makes me wonder how those internal server errors come up? Is it directly related to the database?
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The buyer side seems fine now, its the contributor side. But you get used to it. Its a general HTTP 500 error, just meaning that the request on the server could not be completed. Happens too much on SS and you wonder if it also affects sales.
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Thanks Ron. As long as the buyers side is unaffected sales should be unaffected too. Then again what if they experience the same when they're trying to purchase an image and that comes up at the same time our area is down.
I shudder to think!
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The buyer side seems fine now, its the contributor side. But you get used to it. Its a general HTTP 500 error, just meaning that the request on the server could not be completed. Happens too much on SS and you wonder if it also affects sales.
Here are the thoughts of a few trying to find out why searches were not working. I would expect this to be a small sampling of those affected.
http://www.isitdownrightnow.com/shutterstock.com.html#commentstop (http://www.isitdownrightnow.com/shutterstock.com.html#commentstop)
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Shutterstock have already said new contributors are favored. That quote is somewhere buried on their forum. I dont think they target specific portfolios to apply bugs.
No they didn't Poncke read the quoe you wrote.
I found it, Jon told a contributor at the SS dinner in Brasil that they did, thats why I couldnt find the quote earlier:
http://submit.shutterstock.com/forum/viewtopic.php?t=130397&postdays=0&postorder=asc&start=15 (http://submit.shutterstock.com/forum/viewtopic.php?t=130397&postdays=0&postorder=asc&start=15)
Another interesting thing is that they do favour new contributors slightly so they have a chance
So they do favor new ports in the search as I stated previously.
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Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /forum.mhtml.
Reason: Could not connect to remote machine: Connection timed out
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Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /forum.mhtml.
Reason: Could not connect to remote machine: Connection timed out
My sales so far today are pathetic....
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Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /forum.mhtml.
Reason: Could not connect to remote machine: Connection timed out
My sales so far today are pathetic....
Sorry to hear Paul. My sales seem ok now, after to abysmal days. I mentioned this before, but my downloads are very erratic on Shutterstock since a few months.
This is my graph for July without weekends
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You've certainly got a lot of variation there. Mine are a much steadier than that but today has been weak so far. If there have been some site problems that would explain it.
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Shutterstock is down again, at least the upload section. I just uploaded 30 images and their system didn't pick up the keywords and will also not allow me to delete those images.
Word of warning if you are planning on uploading today....and I suspect tomorrow,
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Tried to upload 3 times and each time it failed.
Have not had a sale in over 24hrs, something is up.
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That would explain why I have only one sale today- usually average around 10. They seem functional on the buyer side but not on the contributor's side...
T
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Just uploaded a file- no issues whatsoever! Thus fixed now...
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I just tried SS and can't get in at all.
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I just tried SS and can't get in at all.
+1 Just tried to upload again and no dice.
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Still down as of 5am California (USA) time. Oh well, it's forcing me to upload to the lesser sites.
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Working fine and has been working fine for many months.
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Working fine and has been working fine for many months.
And you say that in a thread full of comments and screenshots and quotes of a site with issues.
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Something is working. I got review emails this morning for my last submissions. But no joy with the submit site.
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I know for a fact that my sales are very unusually poor even for a weekend. As for the folks saying everything is fine - yeah, right! Just like when I submit a string about sales being poor on a MS company they jump in say they have had their best month ever! Selling pics like hotcakes! Yet, 90% of the other folks agree with me. Just stirring the pot to see if they can get a rise...
T
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Working fine and has been working fine for many months.
It works for some submitters and not others. You have been making these type of comment frequently in threads where people are reporting problems. If you want to know why you rub some people the wrong way, this post is a perfect example. Instead of using your head to realize that there ARE numerous site bugs affecting some submitters; you use it as an opportunity to brown nose SS and to feign you own success.
Your comment is in poor taste and completely inaccurate.
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Working fine and has been working fine for many months.
It works for some submitters and not others. You have been making these type of comment frequently in threads where people are reporting problems. If you want to know why you rub some people the wrong way, this post is a perfect example. Instead of using your head to realize that there ARE numerous site bugs affecting some submitters; you use it as an opportunity to brown nose SS and to feign you own success.
Your comment is in poor taste and completely inaccurate.
Really? Seems a bit like the pot calling the kettle black.
Hope you get you SS issues resolved.
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Haven't been able to connect to the site since yesterday afternoon....Washington State; Firefox.
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Haven't been able to connect to the site since yesterday afternoon....Washington State; Firefox.
+1
Same here.
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I am from Washington State and so far able to upload but I am using Google Chrome...
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I am from Washington State and so far able to upload but I am using Google Chrome...
Holy sh*t batman I logged in with Chrome and it works, but does not with FF. Thanks for that post Tab, I will upload now while it's working.
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I just found this website:
http://www.isitdownrightnow.com/shutterstock.com.html (http://www.isitdownrightnow.com/shutterstock.com.html)
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I just found this website:
[url]http://www.isitdownrightnow.com/shutterstock.com.html[/url] ([url]http://www.isitdownrightnow.com/shutterstock.com.html[/url])
I found that site the other day when my hosting service was down. I think it just reports if a whole site is down, not bits of it; e.g. it reported my web host's site as 'down' when everything was down, but 'up' when their and my sites were up, but I still couldn't get into emails, which their regular Fb updates was confirming.
Great resource to keep in mind.
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http://www.iwebtool.com/server_status?domain=shutterstock.com (http://www.iwebtool.com/server_status?domain=shutterstock.com)
Server Status for shutterstock.com:
HTTP: The website is accessible!
FTP: There seems to be a problem connecting to FTP
MySQL: The MySQL seems to be offline.
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could not connect to submit.shutterstock.com for many hours anyone have the same problem?
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could not connect to submit.shutterstock.com for many hours anyone have the same problem?
from iwebtool:
Domain name:
(eg. iwebtool.com)
Server Status for shutterstock.com:
HTTP: The website is accessible!
FTP: There seems to be a problem connecting to FTP
MAIL (Pop3): There seems to be a problem with the Pop3
MAIL (SMTP): Failed connecting to SMTP
MySQL: The MySQL seems to be offline.
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I can access the website but not contributor login area.
could not connect to submit.shutterstock.com for many hours anyone have the same problem?
from iwebtool:
Domain name:
(eg. iwebtool.com)
Server Status for shutterstock.com:
HTTP: The website is accessible!
FTP: There seems to be a problem connecting to FTP
MAIL (Pop3): There seems to be a problem with the Pop3
MAIL (SMTP): Failed connecting to SMTP
MySQL: The MySQL seems to be offline.
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Completely slow for me.
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problem solved after restart my modem
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problem solved after restart my modem
it's a shutterstock problem, not the router
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Can upload via ftp now, not through the site.
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For my case i think is the ip problem, just now i can't access submit.shutterstock.com page at all but no problem for all other website, I ask a friend from the same country and same ISP to try and he can access, then he suggest me to restart my modem, after restart now i can access and login again.
problem solved after restart my modem
it's a shutterstock problem, not the router
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I think is a temporal problem of SS, mayby website maintenance ::)
the SS no contributor it's ok
For my case i think is the ip problem, just now i can't access submit.shutterstock.com page at all but no problem for all other website, I ask a friend from the same country and same ISP to try and he can access, then he suggest me to restart my modem, after restart now i can access and login again.
problem solved after restart my modem
it's a shutterstock problem, not the router
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The last time I was able to get into SS in any way was Saturday morning. Had hoped they'd be finished with whatever they're doing by this morning, but no.
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Knocking on wood and hoping I don't get attacked; I've had no problem. Using Chrome and accessing from Texas.
Maybe we are starting to see proof that we are accessing (and selling) via separate servers?
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Knocking on wood and hoping I don't get attacked; I've had no problem. Using Chrome and accessing from Texas.
Maybe we are starting to see proof that we are accessing (and selling) via separate servers?
Saying you dont have a problem using the site this time, is different from saying there is no problem and there hasnt been a problem for months when clearly there has been. Otherwise this thread wouldnt have been 6 pages long.
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Knocking on wood and hoping I don't get attacked; I've had no problem. Using Chrome and accessing from Texas.
Maybe we are starting to see proof that we are accessing (and selling) via separate servers?
Saying you dont have a problem using the site this time, is different from saying there is no problem and there hasnt been a problem for months when clearly there has been. Otherwise this thread wouldnt have been 6 pages long.
Not clear to me, Ron. Maybe that is why this thread is 6 pages long? :P
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How can it not be clear to you that there have been issues with the site in the past when Anthony himself on page 1 says there was a problem?
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I do not care to make this 7 pages long. ::)
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I just checked a few other web sites with this tool that I posted. http://www.iwebtool.com/server_status?domain= (http://www.iwebtool.com/server_status?domain=)
I am not sure it is working accurately. Probably better to use another one like http://www.isitdownrightnow.com/shutterstock.com.html (http://www.isitdownrightnow.com/shutterstock.com.html)
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What I'm seeing:
Firefox--can't access site at all
Safari--can get to log in page but no further
This has been going on (for me) since Saturday. For those of you who can access the site is there any mention of a problem in the forums?
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What I'm seeing:
Firefox--can't access site at all
Safari--can get to log in page but no further
I use Firefox and can't get in at all.
For those of you who can access the site is there any mention of a problem in the forums?
+1 Good question!
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Have you tried deleting your cookies?
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Shutterstock is definitely down right now.
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Yep... Chrome just quit working too.
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down for me too now
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I can't get to shutterstock either, but downforeveryoneorjustme says that it's just me - that shutterstock.com is up. Not sure what to make of that.
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Have you tried deleting your cookies?
Nope, haven't tried that. But... I don't think we're all having trouble with our cookies at the same time. ;D ;D
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I can't get to shutterstock either, but downforeveryoneorjustme says that it's just me - that shutterstock.com is up. Not sure what to make of that.
shutterstock.com is the buyer side, submit.shutterstock.com is contrib side.
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Never mind.
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Here, too. Not via IE or Chrome.
Guess everyone will be reporting lousy sales for today!
Why? The buyer side is working.
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Looks bad... everything is down and they took BigStock with them. :(
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Its back up
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I can't get to shutterstock either, but downforeveryoneorjustme says that it's just me - that shutterstock.com is up. Not sure what to make of that.
shutterstock.com is the buyer side, submit.shutterstock.com is contrib side.
submit.shutterstock.com is what I'm trying on, since it's my bookmark to submit there.
I just tried shutterstock.com and yes, it works fine.
Could it be that's the answer to why some "can get in" and others can't.
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I just tried "submit" again and it worked. Looks like we're back in business... for a while at least.
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Now it's up (both submit and www), an BS too.
They were down just a few minutes, but I've lost 2-3 billions. Someone has to pay for this!
:)
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but I've lost 2-3 billions. Someone has to pay for this!
:)
+ 1 Me too, Yure!
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Maybe just a reboot?
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I can't get to shutterstock either, but downforeveryoneorjustme says that it's just me - that shutterstock.com is up. Not sure what to make of that.
shutterstock.com is the buyer side, submit.shutterstock.com is contrib side.
I'm well aware of that.
I meant shutterstock.com - although I do care about the contributor side, I'm more concerned when the buyer side isn't up.
However they're now up for me
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but I've lost 2-3 billions. Someone has to pay for this!
:)
+ 1 Me too, Yure!
OK, class action! :)
Now it seems fully operative.
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Hello all,
We received emails about this recently and would like to thank you all for taking the time to either post and/or email us your concerns.
Feel free to report issues via our new contributor Contact Us page http://submit.shutterstock.com/contact/ (http://submit.shutterstock.com/contact/) and also via email: [email protected] -- at any time. We are here to assist you.
Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock
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Hello all,
We received emails about this recently and would like to thank you all for taking the time to either post and/or email us your concerns.
Feel free to report issues via our new contributor Contact Us page [url]http://submit.shutterstock.com/contact/[/url] ([url]http://submit.shutterstock.com/contact/[/url]) and also via email: [email protected] -- at any time. We are here to assist you.
Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock
Bu... Bu... But... what happened?
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I can't get to shutterstock either, but downforeveryoneorjustme says that it's just me - that shutterstock.com is up. Not sure what to make of that.
shutterstock.com is the buyer side, submit.shutterstock.com is contrib side.
I'm well aware of that.
I meant shutterstock.com - although I do care about the contributor side, I'm more concerned when the buyer side isn't up.
However they're now up for me
Forgive my ignorance, I should have known. I just wanted to help, but forgot you would know the difference.
A freaken vote down for an honest apology. W.T.F ?
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This string is like the stock market- It's up! No, It's down! No, It's up... ;D
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Have you tried deleting your cookies?
Nope, haven't tried that. But... I don't think we're all having trouble with our cookies at the same time. ;D ;D
If ss changed them on their side and yours have not been updated it can sometimes create conflicts. I tend to agree with your but it is worth a try and can get rid of old crap from third party's that they are not currently using to track us!
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Hello all,
We received emails about this recently and would like to thank you all for taking the time to either post and/or email us your concerns.
Feel free to report issues via our new contributor Contact Us page [url]http://submit.shutterstock.com/contact/[/url] ([url]http://submit.shutterstock.com/contact/[/url]) and also via email: [email protected] -- at any time. We are here to assist you.
Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock
Bu... Bu... But... what happened?
+1
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Maybe he is just telling us that they are aware of the problem so we shouldn't email them about it. I just submitted 5 jpgs and it seemed to work ok. But if I were SS, I would hesitate to come on here and say, 'It's all fixed.' Because you never know.
Hello all,
We received emails about this recently and would like to thank you all for taking the time to either post and/or email us your concerns.
Feel free to report issues via our new contributor Contact Us page [url]http://submit.shutterstock.com/contact/[/url] ([url]http://submit.shutterstock.com/contact/[/url]) and also via email: [email protected] -- at any time. We are here to assist you.
Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock
Bu... Bu... But... what happened?
+1
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Have you tried deleting your cookies?
Nope, haven't tried that. But... I don't think we're all having trouble with our cookies at the same time. ;D ;D
If ss changed them on their side and yours have not been updated it can sometimes create conflicts. I tend to agree with your but it is worth a try and can get rid of old crap from third party's that they are not currently using to track us!
You make a good point. Tossing out one's cookies (I love playing around with that term!) could be useful every now and then.
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Not responding.
Anyone else unable to login?
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Not responding.
Anyone else unable to login?
It went down for me last night. Still down as I wake up.
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Can see my main page, can see the Earnings schedules. BUT if I try to go to my port I get the message that SS is down.....!
Probably not connected but not encouraging given how weak sales are at the moment.....
:(
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"We apologize for the inconvenience, but we're currently experiencing site issues. Thank you for your patience while we undergo maintenance." (https://twitter.com/Shutterstock/status/366953401692598272)
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I see the same as PZF.
That's not good if the buyers side is offline.
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Guess another site will receive my purchase today. Yes SS we know you have been working on it for months now.
We're working on it.
Sorry, Shutterstock is temporarily unavailable.
Please try again soon.
Status Updates
Мы работаем над проблемой.
К сожалению, Shutterstock временно недоступен. Повторите попытку позже.
Estamos trabajando en ello.
Lo sentimos, Shutterstock no está disponible temporalmente. Inténtelo de nuevo más tarde.
Estamos trabalhando nisso.
Desculpe, Shutterstock está temporariamente indisponível. Por favor, tente novamente em breve.
Nous nous en occupons.
Désolés, Shutterstock est momentanément indisponible. Veuillez réessayer dans quelques instants.
Wir arbeiten daran.
Leider ist Shutterstock vorübergehend nicht erreichbar. Bitte versuchen Sie es später noch einmal.
処理中です。
申し訳ございませんが、Shutterstockは一時的にご利用ができません。しばらくしてから再度お試し下さい。
Ci stiamo lavorando.
Siamo spiacenti, Shutterstock è temporaneamente non disponibile. Riprovare a breve.
We zijn er mee bezig.
Sorry, Shutterstock is tijdelijk niet beschikbaar. Probeer het later nog eens.
我们正在处理。
很抱歉，Shutterstock 暂时无法使用。请稍后重试。
Üzerinde çalışıyoruz.
Üzgünüz, Shutterstock geçici olarak kullanılamamaktadır. Lütfen daha sonra tekrar deneyin.
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It appears to be functional now...
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Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /home.mhtml.
Reason: Error reading from remote server
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Yep there's trouble again. I just tried and failed to submit a photo. "An error occurred while submitting your photo", followed by "an error occurred while saving your work".
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I think we should start a new thread for a new problem. This one dates back to May!