I had dial up speeds with about the fastest Internet speed one can get. I had to send in two requests to fix it. The second time they had me send them screen shots of filezilla uploading videos and also a list of file sizes. Once they saw my speeds from the screen shots, they were able to fix the issue. Their first response was that their system was working fine, until they saw the screen shots from the second complaint. At this time I am getting pretty fast uploads.