Are others seeing this? The legacy uploader is gone. But the new catalog manager now has the option to select video thumbnail, phew!

The same here. Fortunately, it is still possible to get there using the keyword tool.

People still upload to SS? 

I played with the new system today. It felt a bit clunky but that's probably because I'm not used to it. I did an upload and was able access the legacy keyword tool so that was good. Don't really understand the need for change but I guess the IT department has to be seen to be doing something.

To add insult to injury, there is a total lack of guidance from them about what the merger with iStock will do.  Will they merge their portfolios?  iStock has different selection criteria.  Will the SS files that don't meet their standards be deleted?   All these factors make uploading to SS a waste of effort.

What merger? There hasn't been one, so no one knows, not Getty and not SS.

I played with the new system today. It felt a bit clunky but that's probably because I'm not used to it. I did an upload and was able access the legacy keyword tool so that was good. Don't really understand the need for change but I guess the IT department has to be seen to be doing something.

Seems that way at SSTK, lets change things that are working fine, just to make a change. I'm getting used to the new, it's cumbersome and navigating is a little odd, but with the pop out menus on the left, it's starting to make better sense.

The whole, leaving for the keywording tool, actually works better for me, because I leave it open, instead of the way it used to be, jumping in and back out.

I tried to use the new one but after I entered my description, keywords, category and Illustration file type and tried to submit, most of what I had entered disappeared! I tried doing it in different orders, and saving multiple times during the process but no matter what I did I lost my inputs and couldn't submit. I ended up using the suggestion above about getting to the legacy version via the keywording tool and was able to submit that way. Can anyone advise how to use the new version successfully?

Unfortunately, I have no idea how the new interface can be used in a meaningful and functional way, and it's probably not possible because it's full of bugs.

But: If you go to �Portfolio -> Keyword suggestions� you still get to the old interface.

Yep its gone.

Its also clear that despite getting people to use the feedback option over the last year for bugs and changes they literally ignored absolutely everything suggested by everyone and just ploughed ahead with the buggy, slow, inefficient form almost unchanged in all that time.
Its clear they had a pre-set idea of what they wanted and no amount of actual feedback would change it.

Whats also obvious is nowhere in the coding OR testing team are actual users with an actual workflow.  Nobody who actually uses Shutterstock to contribute would use the interface in this way.

Ill go back to what ive said for a while - Shutterstock's unofficial policy now is "Contributors are an irritating drain on resources".

Quote from: synthetick on February 20, 2025, 05:37

I tried to use the new one but after I entered my description, keywords, category and Illustration file type and tried to submit, most of what I had entered disappeared!...

one suggestion is to add meta data to your images before uploading - will save time other agency uploads.

multiple images w meta have all been easily submitted w the new system

Same for me, no problems. I will say that someone else told me, laptops and desktops work fine, phones and tablets don't. There could be an answer in that.

I'm on a desktop, running windows 10 and using Firefox. Most of the time, on any site that I have problems, it turns out Firefox is the worst and Chrome or Edge work better.

So as always, when someone says, some site or software isn't working, the first thing they should include is, the hardware, OS and Browser, otherwise the answers might mean nothing and make no sense.

Example:

I tried to use the new one but after I entered my description, keywords, category and Illustration file type and tried to submit, most of what I had entered disappeared! I tried doing it in different orders, and saving multiple times during the process but no matter what I did I lost my inputs and couldn't submit. I ended up using the suggestion above about getting to the legacy version via the keywording tool and was able to submit that way. Can anyone advise how to use the new version successfully?

What operating system, computer hardware, browser? We shouldn't have to guess? Honestly no one can give you an accurate, intelligent answer, without knowing what you are using to connect.

Their enshitification policy is rather exemplary. At least they are consistently following through. Like others have mentioned they don't care about feedback and will enforce whatever initial ideas they had no matter the reaction. It's just part of the bigger picture. It's an altogether different internet today and they are not an exception

Quote from: Uncle Pete on February 21, 2025, 12:42

What operating system, computer hardware, browser? We shouldn't have to guess? Honestly no one can give you an accurate, intelligent answer, without knowing what you are using to connect.

I never intended for anyone here to troubleshoot this for me! I can contact SS support for that. But fyi my operating system, computer hardware, browser are Mac OS 14.6.1, Apple M2 Studio, Safari 17.6. I will try with Chrome instead next time I upload.

Oh I see the problem, you're a MAC user.  Seriously your system should work better than anything I have. Dell Precision T5500 2009 that runs Windows 10, and Firefox.

Can anyone advise how to use the new version successfully?

Can't be answered unless "anyone" knows your OS, computer and browser. And me answering that it works fine for me, doesn't help you at all, even if I tell you my system. Too bad it wasn't easy like, it doesn't work on phones.

Good Luck, you aren't the only one with these problems, so maybe all the people who find it isn't working, should get together and share their system configurations and look for the common point of failure.

As for the new system, which we didn't ask for and didn't need, I adjusted and adapted and it's better than the old, in many ways, now that I learned how to use it. The catalog manager is not better, it's over complicated and difficult. The sort by "Top Performers" is limited to 25 per page, which is a waste of time, if I'm looking for something.

I used the new uploader, and it works well.

I preferred the appearance of the legacy uploader, but as long as it's functional, I don't mind.

Can anyone advise how to use the new version successfully?

I tried the new uploader recently and I found it was frustrating as hell. I was really losing patience as my metadata and categories kept disappearing. And 'editorial' kept changing back to 'commercial' by itself for editorial imagery. I almost lost count of how many times I had to copy and paste the same things again and again. I was swearing like a sailor.

I noted that often, the metadata would vanish when I tried to save. And putting anything in the location field causes issues as well. So for the next few files, I did not save at all and kept the location blank. And it worked. I had no further issues. No more disappearing metadata.

Quote from: dragonblade on February 25, 2025, 20:05

Quote from: synthetick on February 20, 2025, 05:37

Can anyone advise how to use the new version successfully?

I tried the new uploader recently and I found it was frustrating as hell. I was really losing patience as my metadata and categories kept disappearing. And 'editorial' kept changing back to 'commercial' by itself for editorial imagery. I almost lost count of how many times I had to copy and paste the same things again and again. I was swearing like a sailor.

I noted that often, the metadata would vanish when I tried to save. And putting anything in the location field causes issues as well. So for the next few files, I did not save at all and kept the location blank. And it worked. I had no further issues. No more disappearing metadata.

Thanks, good to know I'm not alone! What's your browser?

Google Chrome.

Has anyone figured out how to add a newly approved image to a Collection? I can't see any way to do it.

Edit: figured it out with help from another contributor.

Just to add the uploader is completely broken to me on some files.
It simply wont accept copy/paste keywords separated by commas or CSVs containing.
They go in, it shows "45 out of 50" keywords or whatever, you click save, spinning wheels, no "saved" dialog box and reload the patch and they've all vanished.
The ONLY way i can get it to take keywords is manually typing them in one by one.  Obviously there:s no way in hell im going to do that onhundreds of videos or images in a session.

Using Edge (Chromium) with no extensions in basic safe mode.

It works fine on SOME videos but fails totally on others. 

It now looks like theres no way to reliably upload at all.


EDIT:- Problem found

OK after more digging ive found a possible cause and its moronic.
They SEEM now to split base form verbs.
Enter "Ski" and it goes in. Then enter "Skiing" and its rejected for an invalid keyword.
Same for run/running, walk/walking.
If you enter skiing first it accepts it.  If you then enter "ski" then Ski produces an error.  Reloading the page shows "skiing" chaged to "ski" silently.

But its also dumb... hack/hacking, snowboard,snowboarding and others etc ARE accepted in both forms.

So its based on an obscure error that doesnt tell you why which is based on a poor quality dictionary.

In other words, they've changed how they validate and process without telling anyone.

Yes, i know MS sites generally only use the base form verb BUT Google searching (which indexes those sites externally) DOES distinguish so there is benefit in doing so for SEO outside the agencies own search.
Also not all stock sites split this so the change here means you now need separate keyword lists to please SS as opposed to others.

The other dumb UI is i you read a CSV or paste in a list and it detects these it wont tell you at all, it'll just not save even though its pretended its saved so you have no idea which word, or what caused it.  Ive just spent 3 hours trying keyword tests on sample files to get this thing working.

You also can't save the same metadata to many selected assets. Every time I try it fails. I save each part but then the next part with metadata disappears. Instead, you have to save each single asset. It's at least disappointing. And they make it impossible to communicate with them. I don't want to go through: Hi, I'm a senior contributor representative with 200 years of experience and I speak on behalf of the agency ... I just want to be able to directly communicate with Shutterstock.

I just want to be able to directly communicate with Shutterstock.

Thats the last thing Shutterstock want.  Contributors are just a drain on time and financial resources.

I used to make groups in catalog manager to study sales numbers.  All that is lost.  Viewing top performers in insights produces a giant list ordered by total earnings. Sorting by date or file number would work but it's not an option. 

Is there anyway to see past sales for an image via a search selection?  Thanks

another destructive change - it removes what it sees as incorrect keywords but doesnt show the offenders - mine are usually typos, but i can no longer correct them

Mine are often typo but also English v US spelling (the search treats them differently)

Quote from: dragonblade on February 28, 2025, 03:00

Very interesting. With the first editorial video that I submitted under the new system, they accepted 'shops' as a keyword but would not accept 'shopping.' However, they did accept 'shopping center.'

This is not anything new, Shutterstock uploading system works like that for eternity. It always removed "ing" version of the words unless it had some more distinguished meaning. The only way was to put that into the phrase. I was never able to put "shop", "mall" and "shopping" to one image, it always had to be "shop" and "shopping mall" otherwise only "shop" and "mall" will survive but "shopping" was deleted.

The difference now is when pasting in lists or CSVs instead of just removing the one it dislikes it gives no error at all to the users, lets them go through everything, shows all the keywords, looks like its saved but actually hasnt saved at all.

Previously it just tidied up its warped logic behind the scenes and let you save those changes.