Author Topic: !! URGENT: Shutterstock experiencing major hack !! (Read 36788 times)

NorthwestDreams · « **on:** October 31, 2018, 22:01 »

I'm a contributor who works with Shutterstock's new contributor support team. I wanted to let you know that Shutterstock is experiencing a major hacking incident that's been going on since at least Monday. Please check your accounts. If you can still login, immediately change your password to one that is secure. Spread the word. Hopefully we can nip this in the bud before it gets any worse.

davidbautista · « **Reply #1 on:** October 31, 2018, 22:05 »

How do you know that

Enviado desde mi ALP-L29 mediante Tapatalk

NorthwestDreams · « **Reply #2 on:** October 31, 2018, 22:07 »

As I said, I'm a contributor who works with Shutterstock's new contributor support team. We're receiving dozens of emails per hour from contributors saying they were hacked.

davidbautista · « **Reply #3 on:** October 31, 2018, 22:11 »

Quote from: NorthwestDreams on October 31, 2018, 22:07

As I said, I'm a contributor who works with Shutterstock's new contributor support team. We're receiving dozens of emails per hour from contributors saying they were hacked.

Thank you! I hope it doesn't become a huge problem for contributors.

Enviado desde mi ALP-L29 mediante Tapatalk

NorthwestDreams · « **Reply #4 on:** October 31, 2018, 22:17 »

Contributors' payout email addresses, and usernames and passwords are being changed. Contributors can't access their accounts.

pkphotos · « **Reply #5 on:** October 31, 2018, 23:22 »

Quote from: NorthwestDreams on October 31, 2018, 22:01

I'm a contributor who works with Shutterstock's new contributor support team. I wanted to let you know that Shutterstock is experiencing a major hacking incident that's been going on since at least Monday. Please check your accounts. If you can still login, immediately change your password to one that is secure. Spread the word. Hopefully we can nip this in the bud before it gets any worse.

I'm dubious hearing it like this. Where is an announcement from SS, and where is any evidence, such as just one forum member reporting it's happened to them.

NorthwestDreams · « **Reply #6 on:** October 31, 2018, 23:45 »

I sent Leaf a message verifying my identity and asked him to sticky this announcement. He knows who I am.

No one who's been hacked can post on the forums, because their email addresses were changed by the hackers. They can't access their accounts. I don't know why Shutterstock hasn't made an announcement. This has been going on since Monday.

leaf · « **Reply #7 on:** November 01, 2018, 01:29 »

I can confirm that NorthwestDreams has emailed me... and it sounds true by what they say.

I haven't heard anything from Shutterstock directly, but I did go and change my password to something new (something strong that is different from any other site) to be safe.

pkphotos · « **Reply #8 on:** November 01, 2018, 01:39 »

OK thanks, password changed.

NorthwestDreams · « **Reply #9 on:** November 01, 2018, 01:48 »

Quote from: leaf on November 01, 2018, 01:29

I can confirm that NorthwestDreams has emailed me... and it sounds true by what they say.

I haven't heard anything from Shutterstock directly, but I did go and change my password to something new (something strong that is different from any other site) to be safe.

Thanks Leaf!

increasingdifficulty · « **Reply #10 on:** November 01, 2018, 02:08 »

Quote from: pkphotos on October 31, 2018, 23:22

Quote from: NorthwestDreams on October 31, 2018, 22:01
I'm a contributor who works with Shutterstock's new contributor support team. I wanted to let you know that Shutterstock is experiencing a major hacking incident that's been going on since at least Monday. Please check your accounts. If you can still login, immediately change your password to one that is secure. Spread the word. Hopefully we can nip this in the bud before it gets any worse.

I'm dubious hearing it like this. Where is an announcement from SS, and where is any evidence, such as just one forum member reporting it's happened to them.

It's pretty easy to go in and change your password.

It happened on BigStock, so no doubt it can happen on Shutterstock.

leremy · « **Reply #11 on:** November 01, 2018, 02:53 »

Ok, I changed my password as well. Better be safe than sorry.

Sean Locke Photography · « **Reply #12 on:** November 01, 2018, 02:54 »

Quote from: NorthwestDreams on October 31, 2018, 22:01

I'm a contributor who works with Shutterstock's new contributor support team.

So, how much do you get paid?

derek · « **Reply #13 on:** November 01, 2018, 03:02 »

Well it doesnt surprise me at all!! the place is so buggy and unstable is ridiculous! and how do we know they havent hacked a bit here and there for ages? its very possible!

Dodie · « **Reply #14 on:** November 01, 2018, 04:41 »

Quote from: NorthwestDreams on October 31, 2018, 22:17

It's pretty bad.

Contributors' payout email addresses, and usernames and passwords are being changed. Contributors can't access their accounts. Then the hackers are spamming contributors' real email addresses with literally 100s of signup requests.

Thanks for the warning. I've changed my password but payout email address is not so easy to change. Let's hope the best.

Harvepino · « **Reply #15 on:** November 01, 2018, 07:05 »

Thanks for the warning, I changed my password. I'm curious what SS will say about it.

estike · « **Reply #16 on:** November 01, 2018, 07:36 »

Shelma1 · « **Reply #17 on:** November 01, 2018, 08:09 »

Quote from: Sean Locke Photography on November 01, 2018, 02:54

Quote from: NorthwestDreams on October 31, 2018, 22:01
I'm a contributor who works with Shutterstock's new contributor support team.

So, how much do you get paid?

Whatever it is, you make a lot more if, for example, a few unscrupulous contributor support people got all their friends and their friends' friends to send support emails about their accounts being hacked, and you get to copy and paste an answer to them. All they need is the email address for support.

The timing just seems suspicious, is all.

obj owl · « **Reply #18 on:** November 01, 2018, 08:34 »

Quote from: Shelma1 on November 01, 2018, 08:09

Quote from: Sean Locke Photography on November 01, 2018, 02:54
Quote from: NorthwestDreams on October 31, 2018, 22:01
I'm a contributor who works with Shutterstock's new contributor support team.

So, how much do you get paid?

Whatever it is, you make a lot more if, for example, a few unscrupulous contributor support people got all their friends and their friends' friends to send support emails about their accounts being hacked, and you get to copy and paste an answer to them. All they need is the email address for support.

The timing just seems suspicious, is all.

You could always email support for the official view... well maybe not anymore.

nobody · « **Reply #19 on:** November 01, 2018, 08:55 »

Shutter is at the point that nothing surprises me anymore about their service (mostly poor)... $:-\$

Jo Ann Snover · « **Reply #20 on:** November 01, 2018, 09:24 »

I did change my password as a precaution, but also checked Shutterstock and Shutterstock Contributors twitter feeds, plus SS's facebook page.

Nothing on social media - where they typically post something about site problems. Just a bunch of content free posts with pretty pictures.

I honestly don't know what to make of this notification about a problem with the site that has only a spammy-sounding post from an unknown person. If this is the future of SS contributor support this is a total fail and they need to rethink how they're handling things. Not every contributor will be reached by posting here.

If this is a sincere, but misplaced, attempt to be helpful by one of the new gig-economy support folks who can't provide support because they have no access to account information or sales information or review status or (anything else), thanks for the effort. But tell Shutterstock management that this is a useless approach and ask them to send out a notice to contributors and post something on the contributor dashboard.

And get a verified account for support posts here (not sure how to do that with a gig army) as we can't do anything with random posts by people we don't know.

Shelma1 · « **Reply #21 on:** November 01, 2018, 09:31 »

I think it’s odd that a major hacking event has been going on since Monday, yet nobody here or at the SS forums has been affected by it. And that instead of reaching out to someone at SS or posting about it on their forums they announced it here.

Artist · « **Reply #22 on:** November 01, 2018, 10:31 »

Something fishy sounds here. There is no official msg from SS, as well as I don't see any issues. Everything is working normally here.

Moreover, there is also no announcement on their social media channels.
I am not sure how can NorthwestDreams randomly come and start topic about hack when no one faced it?

Waiting for announcement from SS and see where it goes.

Shelma1 · « **Reply #23 on:** November 01, 2018, 10:44 »

Alex just announced on the SS forum that there’s no evidence of hacking.

Artist · « **Reply #24 on:** November 01, 2018, 10:58 »

Quote from: Shelma1 on November 01, 2018, 10:44

Alex just announced on the SS forum that there’s no evidence of hacking.

This clearly shows random people making fake panic situations and forcing users to move to their side.
Its better to investigate first before coming to any conclusion.

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Author Topic: !! URGENT: Shutterstock experiencing major hack !! (Read 36788 times)

NorthwestDreams

davidbautista

NorthwestDreams

davidbautista

NorthwestDreams

pkphotos

NorthwestDreams

leaf

pkphotos

NorthwestDreams

increasingdifficulty

leremy

Sean Locke Photography

derek

Dodie

Harvepino

estike

Shelma1

obj owl

nobody

Jo Ann Snover

Shelma1

Artist

Shelma1

Artist

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