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Agency Based Discussion => Shutterstock.com => Topic started by: luminous on July 17, 2022, 15:10

Title: Wrong payment emai---> missing payment
Post by: luminous on July 17, 2022, 15:10

 I just realized that I entered the wrong email address for my Skrill account. So that's why I haven't been paid for June! I just corrected the information in my Shutterstock account.
Money for June no longer appears in my Shutterstock dashboard and I have not received it. :(
Has anyone had this happen? What will happen next?

Title: Re: Wrong payment emai---> missing payment
Post by: Artist on July 18, 2022, 01:43

Quote from: luminous on July 17, 2022, 15:10

I just realized that I entered the wrong email address for my Skrill account. So that's why I haven't been paid for June! I just corrected the information in my Shutterstock account.
Money for June no longer appears in my Shutterstock dashboard and I have not received it. :(
Has anyone had this happen? What will happen next?

Can be two case here:
1- You accidently entered the wrong email and payment was sent, if email ID do not exits then the payment get reversed, in this case you will have to contact shutterstock regarding this.
2- Your SS account was hacked and someone changed the payout email to very similar one, in this case you lost the payment to the hacker

Title: Re: Wrong payment emai---> missing payment
Post by: Zero Talent on July 18, 2022, 09:16

Quote from: luminous on July 17, 2022, 15:10

I just realized that I entered the wrong email address for my Skrill account. So that's why I haven't been paid for June! I just corrected the information in my Shutterstock account.
Money for June no longer appears in my Shutterstock dashboard and I have not received it. :(
Has anyone had this happen? What will happen next?

It happened to me once on Paypal, when I was daydreaming and accidentally used a different email address to request my AS payout.

But, I got the money after adding that secondary email address to my PayPal account. Can't you do that with Skrill?

Title: Re: Wrong payment emai---> missing payment
Post by: luminous on July 18, 2022, 10:46

Thanks. Yes, it worked! I added a second email address and received the payment!