Author Topic: New 4K Monitors and NIK Filters- Caution (Read 5764 times)

nobody · « **on:** November 11, 2018, 21:11 »

Just found out that the NIK Filters really aren't designed to work with the newer 4K monitors. The filters run but the window and text size is so small you can barely read them! The new company that owns NIK is aware of this issue but states that it has never worked with 4K monitors thus it faults anyone buying a 4K monitor! They told me to use 1080p instead-- great support! NOT!

Zero Talent · « **Reply #1 on:** November 11, 2018, 21:22 »

Quote from: nobody on November 11, 2018, 21:11

Just found out that the NIK Filters really aren't designed to work with the newer 4K monitors. The filters run but the window and text size is so small you can barely read them! The new company that owns NIK is aware of this issue but states that it has never worked with 4K monitors thus it faults anyone buying a 4K monitor! They told me to use 1080p instead-- great support! NOT!

I noticed that too. Despite already having the free Google version, I paid DxO exactly because of such expected upgrades.
Let me get in touch with them as well, more discontent voices might matter.

Zero Talent · « **Reply #2 on:** November 12, 2018, 02:33 »

Here is the reply from DxO:

"We are aware of the font issue on 4K monitors, this was an issue that arose with the previous version of the Nik Collection. Our developers are aware that this is an important fix for our customers, and are working on the compatibility with 4K monitors. We do not know when this will be completed, but please know that this is an issue we are aware of".

nobody · « **Reply #3 on:** November 12, 2018, 08:56 »

Quote from: Zero Talent on November 12, 2018, 02:33

Here is the reply from DxO:

"We are aware of the font issue on 4K monitors, this was an issue that arose with the previous version of the Nik Collection. Our developers are aware that this is an important fix for our customers, and are working on the compatibility with 4K monitors. We do not know when this will be completed, but please know that this is an issue we are aware of".

This is the exact email I just got from them this morning. They are in no hurry to fix their program

PS
I love my new 4K monitor and I just sent a very strong reply back to the company. Telling us to use old monitors isn't the solution!

Zero Talent · « **Reply #4 on:** November 12, 2018, 14:16 »

BTW, the same thing happens with ON1

But I only have their free Effects 10 and I can't complain about free stuff.

Chichikov · « **Reply #5 on:** November 13, 2018, 06:54 »

Quote from: Zero Talent on November 12, 2018, 02:33

Here is the reply from DxO:

"We are aware of the font issue on 4K monitors, this was an issue that arose with the previous version of the Nik Collection. Our developers are aware that this is an important fix for our customers, and are working on the compatibility with 4K monitors. We do not know when this will be completed, but please know that this is an issue we are aware of".

Just answer them:
"I could accept this when it was free. Now that I have to pay for it it is unacceptable, so, please, give me my money back"

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Author Topic: New 4K Monitors and NIK Filters- Caution (Read 5764 times)

nobody

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