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Author Topic: Customer passwords problem and Contact info problem  (Read 5587 times)

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« on: December 05, 2014, 16:21 »
Hey folks - I'm a vector cartoon character illustrator and I've just got my Symbiostock site set up and functioning (KennyKstock.com - please add me to your network if you're so inclined, I've added my max 10 network URLs). I'm having a couple of problems I was hoping you could solve:

1) When a new potential customer registers, they give an email and choose a password. Then, a second random password is automatically generated by Symbiostock and sent to them, even though the original password they used to set up the account still appears to work. Why this second unnecessary password? It's confusing and having that feature makes the site appear poorly designed, thereby likely to turn off customers. I'd like to get rid of this, and simply let the customer keep the password they chose in the first place, as they would expect - not send them some randomly generated number they would never remember. How do I fix this?

2) My Contact page was emailing me but excluding the customer's email address, so I had no way to communicate with someone who contacted me. So I deleted the Contact page and changed it to a mailto: link to email me - this works better and is simpler. But on the pulldown Info menu that appears on every image page, there is a Contact link that still links to the Contact page and gets an "Oops, we can't find that page" message. How do I change this link to be the same mailto: to my email?

Thanks in advance for your help!! - KennyK


« Reply #1 on: December 05, 2014, 20:28 »
Hi Kenny

Hope you are doing well. I've gotten www.symbiostock.org relaunched and am cleaning up some of Symbiostock's features for an update.

Feel free to paste this over there and there will be some answers.

« Reply #2 on: December 05, 2014, 20:53 »
Thanks Leo - I already posted it in Symbiostock.org Forums/Tech Support (http://www.symbiostock.org/community/viewtopic.php?f=5&t=1550 [nofollow]) earlier today, but no replies yet. I'll keep an eye on both of these spaces - KK


« Reply #3 on: December 05, 2014, 21:17 »
Got it. It was awaiting approval and I didn't see it.


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