Author Topic: Sale failed to process (Read 1873 times)

Travelling-light · « **on:** August 06, 2013, 00:18 »

The good news was a sale of 3 large files for $42. The bad news was that after Paypal went through the cart disappeared! I had seen the user registration email and checked to see if there was a live cart - there was. But after the Paypal email came through, there was no cart and no purchase! Fortunately the customer was in NZ and rang up. We sent the files by email, I checked Paypal and the IPN message had been sent.

Just updated to WP 3.6 today, and everything had seemed OK... Any ideas?

Leo Blanchette · « **Reply #1 on:** August 06, 2013, 00:26 »

What version are you using? And what list of plugins?

At this point Symbiostock should not have any issues by itself.

Leo Blanchette · « **Reply #2 on:** August 06, 2013, 00:27 »

Right off the top, I will let you know:

wp super cache
bad behavior

Both require special settings so as not to interfere with cart.

Travelling-light · « **Reply #3 on:** August 06, 2013, 00:45 »

Symbiostock 2.5.6

Plugins:
Akismet
Anti-Captcha
Contact Form 7
Contact Form 7 Honeypot
iframe
Insert Headers and Footers
Quick Cache
Related Posts By Taxonomy
SYMBIOSTOCK - Ajt Stock Plugin
SYMBIOSTOCK - Cart Manager
SYMBIOSTOCK - Emails and Notifications
SYMBIOSTOCK - Image Sitemap
Wordfence Security
WordPress SEO (YOAST)
WordPress Social Login
WP-DBManager
WPBakery Visual Composer
Zstore Helper

All up to date.

Leo Blanchette · « **Reply #4 on:** August 06, 2013, 00:50 »

I just did some research, and its possible wordfence also blocks paypal IPN.

You may want to deactivate it temporarily and do a test purchase to make sure everything is ok.

If that ends up being the problem then you may have to put in exceptions for paypal's IP addresses

Travelling-light · « **Reply #5 on:** August 06, 2013, 00:56 »

I just did a sandbox purchase from my own account and that went through OK with no changes to any other settings.

Leo Blanchette · « **Reply #6 on:** August 06, 2013, 00:59 »

Just to be certain though, try a $1 purchase from paypal, because sandbox has a separate IP.

Travelling-light · « **Reply #7 on:** August 06, 2013, 01:22 »

Just did that, & it went through OK, appears under purchases in Cart Manager. Most odd!

If the IPN was being blocked, it wouldn't delete the cart, would it? That's the funny bit.