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Author Topic: Test Purchase Issues  (Read 1738 times)

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« on: June 11, 2013, 17:02 »
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I put a couple images up and tried a test purchase.  Everything went smoothly through paypal and I was sent back to the Customer License and File Management Area.  This page showed the image I purchased was still in the cart along with a message that read "Items still in your cart, and not in your download area? Wait a few seconds and refresh the page. Sometimes paypal takes a few minutes to notify us. If you still have problems, please contact us."

I tried refreshing for about twenty minuets but nothing ever changed.  I finally logged out and back in again and the only thing that has changed is the message is gone.  The image I purchased is still shown as being in my cart.  Can't figure anyway to download.

I also didn't receive a customer thank you email.  I received two emails from Paypal one was a customer receipt and one was a notification of sale.  Anyone have any ideas?


Leo Blanchette

« Reply #1 on: June 11, 2013, 19:03 »
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After I set up a friend's site it will be my time to start addressing the hosting-specific issues. In both cases this has to do with how godaddy handles this sort of communication. Cidepix (the other user) notes that the email worked before the update, and other person pointed out that godaddy may be failing to send the emails due to the links involved (assuming its spammy). Its quite a puzzle, but your the highest on my bug list.  :D

« Reply #2 on: June 11, 2013, 19:23 »
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Thanks Leo  ;D

« Reply #3 on: June 11, 2013, 20:14 »
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After I set up a friend's site it will be my time to start addressing the hosting-specific issues. In both cases this has to do with how godaddy handles this sort of communication. Cidepix (the other user) notes that the email worked before the update, and other person pointed out that godaddy may be failing to send the emails due to the links involved (assuming its spammy). Its quite a puzzle, but your the highest on my bug list.  :D

I have the same problem -- using justhost and 1and1 as my otherwbs and all my emails -- the messages are not beibg sent about the download and they're nt in spam.  the ack of the purchase from paypal is being sent

« Reply #4 on: June 11, 2013, 20:32 »
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In my case the registration e-mail with password was being sent (I'm on Bluehost) but my cable ISP on the incoming side was blocking it with their internal spam filter.  When I registered giving an email on a Gmail account I got the message instantly.  When I turned the spam filter off on my incoming emails from my cable ISP the message got through.  When I used one of the e-mails on the cable ISP that still had the spam blocker activated, no e-mail.

I spoke with one of the IT guys at my office today and he told me Cablevison (my ISP) has one of the more advanced spam blockers and when I described the email to him he said it was very likely that it was the recurring loop links in the e-mail, directing you back to where the e-mail was sent from, that are causing the email to be blocked.


« Reply #5 on: June 12, 2013, 01:19 »
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In my case the registration e-mail with password was being sent (I'm on Bluehost) but my cable ISP on the incoming side was blocking it with their internal spam filter.  When I registered giving an email on a Gmail account I got the message instantly.  When I turned the spam filter off on my incoming emails from my cable ISP the message got through.  When I used one of the e-mails on the cable ISP that still had the spam blocker activated, no e-mail.

I spoke with one of the IT guys at my office today and he told me Cablevison (my ISP) has one of the more advanced spam blockers and when I described the email to him he said it was very likely that it was the recurring loop links in the e-mail, directing you back to where the e-mail was sent from, that are causing the email to be blocked.


but any spam that's blocked should still show up in the spam folder that stays online, right?  from 1and1 I get a daily email that lists any emails that have been blocked and that are being held onine.  this is different from the junk email folder that I use thru outlook

« Reply #6 on: June 12, 2013, 06:42 »
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In my case the registration e-mail with password was being sent (I'm on Bluehost) but my cable ISP on the incoming side was blocking it with their internal spam filter.  When I registered giving an email on a Gmail account I got the message instantly.  When I turned the spam filter off on my incoming emails from my cable ISP the message got through.  When I used one of the e-mails on the cable ISP that still had the spam blocker activated, no e-mail.

I spoke with one of the IT guys at my office today and he told me Cablevison (my ISP) has one of the more advanced spam blockers and when I described the email to him he said it was very likely that it was the recurring loop links in the e-mail, directing you back to where the e-mail was sent from, that are causing the email to be blocked.

No, it's not my Symbiostock host that's stopping them from going out, it's my home ISP cable provider's spam blocker that won't send them through.  It never makes it to their online webmail either.  They block it before it gets to any of my mailboxes.

I did some more tests.  I have two e-mail addy's set up at Cablevision.  One with Spam blocker on, one is off.
Registration never appears in Outlook mailbox or in online viewer with spam blocker on.
Registration sails right through with spam blocker off.

Tried another test, thinking like a buyer might.  Sent an e-mail via contact form re: not getting password.  Contact form does not utilize home ISP, it gets forwarded from Bluehost to a gmail account.  Gmail account is set up so I can send out using my website identity as the sender.  That also got blocked by Cablevision ISP whereas when I tried sending the same email direct from my primary gmail account it went through fine.

The problem lies with whatever Cablevision ISP is filtering out as spam.  In the registration e-mail it may be the links.  With the gmail account I don't think it liked the fact that it was sent with an alias. 

I'll do more testing tonight so we can make sure the mail gets past the ISP's internal filters.


but any spam that's blocked should still show up in the spam folder that stays online, right?  from 1and1 I get a daily email that lists any emails that have been blocked and that are being held onine.  this is different from the junk email folder that I use thru outlook


 

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