Author Topic: Suddenly, I can't upload images (Read 5344 times)

marthamarks · « **on:** August 28, 2013, 12:18 »

Well, this is interesting!

I'm trying to upload new images to test my new watermark, but **on the very same laptop** as I've done all my other uploading, I don't see the "upload box" that I've always seen before on the "Upload Images" page. Instead, I see the following message, which has always been there with the box. Now the message is all I see. No box.

Symbiostock Image Uploader

You browser doesn't have Flash, Silverlight, Gears, BrowserPlus or HTML5 support.

Want to use FTP? Here is the uploads folder:
Uploading Directions ( .jpg .eps .png .zip )
For best results, upload in batches of less than 40 or 50. Shift+drag to select groups of files, or CTRL+click to select individual files one by one.

EPS(vector) files must be accompanied by high-res JPEG or PNG files with the same name. Example:

my_stock_art.eps
my_stock_art.jpg

When uploading is completed...

...proceed to Process Images to process them.

How could the same computer have gone from having everything needed for image uploads to now (apparently) having none of them? I haven't deleted anything. All I've done is add the "SS Pro" premium plugin.

A few minutes ago, I installed Flash thinking that might fix the problem (since the message says that's something I don't have). But no. Do I need to install all those programs again? If so... why?

Anybody have an idea why I can't see the same "upload box" I always used before?

stockphoto-images.com · « **Reply #1 on:** August 28, 2013, 12:22 »

I think we kind of had this issue before or at least a similar one.

Leo had to log on and do his magic on my site to fix it. He will chime in as soon as he sees this I'm sure.

ShazamImages · « **Reply #2 on:** August 28, 2013, 12:24 »

Quote from: marthamarks on August 28, 2013, 12:18

You browser doesn't have Flash, Silverlight, Gears, BrowserPlus or HTML5 support.

I believe that is related to a bug that was fixed in a patch.

See here for the details:

http://www.microstockgroup.com/symbiostock-technical-support/my-uploader-disappeared-today-was-working-after-wp-3-6-update-now-it's-not/msg338487/#msg338487

Redneck · « **Reply #3 on:** August 28, 2013, 12:26 »

I believe it had something to do with the version update.
You might want to try to activate a WP standard theme like Twenty Eleven for a few seconds, then activate Symbiostock theme and then your child theme.

Anita Potter · « **Reply #4 on:** August 28, 2013, 12:29 »

Quote from: Redneck on August 28, 2013, 12:26

I believe it had something to do with the version update.
You might want to try to activate a WP standard theme like Twenty Eleven for a few seconds, then activate Symbiostock theme and then your child theme.

I had that problem when I upgraded WP and then SY last week and that sequence fixed my uploader.

cathyslife · « **Reply #5 on:** August 28, 2013, 12:34 »

Yep, i know there are other threads about this because i had the problem, too.

ArtesiaWells · « **Reply #6 on:** August 28, 2013, 12:42 »

I did what Redneck said before and magically - it worked...

Jo Ann Snover · « **Reply #7 on:** August 28, 2013, 12:48 »

I was a new install, so the uploader sort of worked for me - but only one image uploaded when I selected 4. So I switched to the FTP uploader which works just fine and is easier for me.

Out of curiosity, why do people use the browser uploader - that you don't have an FTP app (I've used that for almost all the microstock uploads, so I already had one)? Is there any "gotcha" about using FTP to upload to Symbiostock that I should be aware of?

Redneck · « **Reply #8 on:** August 28, 2013, 13:25 »

I have saved a Lightroom Export preset which will do the FTP upload in the background without any additional FTP client. It doesn't get more comfortable than that.

cathyslife · « **Reply #9 on:** August 28, 2013, 13:28 »

I use the uploader because i am going thru all my images and only up 5-10 at a time. I could upload thru Dreamweaver, just never do.

sandorgora · « **Reply #10 on:** August 28, 2013, 14:05 »

At Martha: you can use the new watermark on your "old" images as well, see my post here:
http://www.microstockgroup.com/symbiostock-technical-support/new-watermark-20574/msg340645/#msg340645

Kind regards, Sándor Góra
www. sangostock.com

marthamarks · « **Reply #11 on:** August 28, 2013, 14:33 »

Thanks, everybody, for your good help! I'm just back to the computer and will take another crack at this.

marthamarks · « **Reply #12 on:** August 28, 2013, 14:35 »

Quote from: sandorgora on August 28, 2013, 14:05

At Martha: you can use the new watermark on your "old" images as well, see my post here:
http://www.microstockgroup.com/symbiostock-technical-support/new-watermark-20574/msg340645/#msg340645

Kind regards, Sándor Góra
www. sangostock.com

Hi Sandor,

I do plan to do that. But first, I wanted to upload just a few new ones to make sure I even like the new watermark. Once I've got one that will cover both dark & white images, I'll reprocess the whole batch.

Again... thanks to all for the good help!

marthamarks · « **Reply #13 on:** August 28, 2013, 14:37 »

Quote from: jsnover on August 28, 2013, 12:48

Out of curiosity, why do people use the browser uploader - that you don't have an FTP app (I've used that for almost all the microstock uploads, so I already had one)? Is there any "gotcha" about using FTP to upload to Symbiostock that I should be aware of?

I've been using the browser uploader (quite successfully, BTW, until now) because I couldn't get FTP to work for my new site. That's how I've always uploaded to SS, DT, etc.

When I'm done with everything related to setting up, Yoasting, perfecting the watermark, etc, then I'll tackle the FTP situation.

marthamarks · « **Reply #14 on:** August 28, 2013, 15:58 »

Update: I just toggled back and forth between WP theme and SYS theme, with Clean Theme 2, and VOILA! It worked.

Sure wish all of life's problems were so quickly and easily solved.

Again... thanks, everybody!

Leo Blanchette · « **Reply #15 on:** August 28, 2013, 16:39 »

Quote from: stockphoto-images.com on August 28, 2013, 12:22

Leo had to log on and do his magic on my site to fix it. He will chime in as soon as he sees this I'm sure.

I have a positive reputation? Thats awesome!

Future reference: The things that will kill the uploader are:

Nonexistent upload folder (install problem, rare) solved by simply toggling the theme.
Permissions on folder messed up (fixed by manually changing permissions on upload folder to 777 or something.
Browser incompatibility (rare)

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Author Topic: Suddenly, I can't upload images (Read 5344 times)

marthamarks

stockphoto-images.com

ShazamImages

Redneck

Anita Potter

cathyslife

ArtesiaWells

Jo Ann Snover

Redneck

cathyslife

sandorgora

marthamarks

marthamarks

marthamarks

marthamarks

Leo Blanchette

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