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Author Topic: Trouble Logging In  (Read 2214 times)

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« on: October 11, 2013, 07:57 »
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Has anyone else had trouble logging into their account since they upgraded their site?  I get an internal error every time I try to log on. 


Beppe Grillo

« Reply #1 on: October 11, 2013, 08:46 »
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I get this "Internal Server Error" too

But not on the portfolio page

Ron

« Reply #2 on: October 11, 2013, 08:59 »
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The site has never been slower. Its so slow the internet is upset about it.

« Reply #3 on: October 11, 2013, 12:10 »
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Just got off the phone with them.  I did eventually work out the login problem, but currently the upload process is not working so you can't upload any new designs at present.  He's hoping to have it fixed in 3-5 days.

Beppe Grillo

« Reply #4 on: October 12, 2013, 03:43 »
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I have asked them.

They answer me (after two minutes - they are really reactive!):

"Thank you for your email. We are in the middle of a switch over to the new site. As you know there are issues they are going to resolve next week.
 
Please login Wednesday and notify us if you are having the same issue after that time."

So let's see Wednesday ;)

Ron

« Reply #5 on: October 12, 2013, 03:52 »
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They must have borrowed the IT staff from iDot

« Reply #6 on: October 16, 2013, 08:32 »
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Has anyone been succesful logging into their account now? It's Wednesday now and things should be working... I got the server error, and today the login page says my username doesn't exist :(

Beppe Grillo

« Reply #7 on: October 16, 2013, 09:58 »
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It works, you just have to change your password

« Reply #8 on: October 16, 2013, 13:30 »
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I just got in there today.  Click on Forgot Password and follow the instructions to reset it like Beppe said.


 

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