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Author Topic: Cant upload to Veer anymore. Windows 7 issue?  (Read 3890 times)

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« on: November 04, 2009, 08:42 »
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Just curious if anybody else has had this problem.  Since I got my new computer with Windows 7 last Friday I havent been able to upload anything to Veer.  The uploading screen comes up when using the browser upload option but it just freezes, both with Firefox and I.E.
Ive tried FTP using FireFTP and it doesnt work either.  Ive sent C.S. an email about this but so far no reply. Seems strange that Windows 7 would be the problem but its the only thing thats different


« Reply #1 on: November 04, 2009, 18:07 »
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Do uploads to other sites work for you?

« Reply #2 on: November 04, 2009, 23:44 »
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No problems to any other sites; just Veer.   Maybe I'll try a 3rd party FTP uploader like FileZilla.

« Reply #3 on: November 05, 2009, 00:22 »
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I tried FileZilla and it said it couldn't connect due to SSL issues.  Anyway I threw the images I wanted to upload onto a flash drive and tried it via my laptop; no uploading issues there, so the issue has something to do with the computer settings.

WarrenPrice

« Reply #4 on: November 05, 2009, 11:02 »
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I tried FileZilla and it said it couldn't connect due to SSL issues.  Anyway I threw the images I wanted to upload onto a flash drive and tried it via my laptop; no uploading issues there, so the issue has something to do with the computer settings.

Couldn't resist ... does any of this make you think of the Mac vs Windows commercials?   :P

« Reply #5 on: November 05, 2009, 11:11 »
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It is a bit odd that my old XP desktop and Vista laptop have no problems uploading to Veer.  There must be something different in the Windows 7 default security options as Im using the same browser, firewall. router. anti_virus etc. 
It's the only glitch Ive discovered so far, but I consider it pretty minor compared to how nicely Windows 7 performs compared to Vista.  Im still waiting for Veer to get back to me.

« Reply #6 on: November 05, 2009, 13:52 »
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It is a bit odd that my old XP desktop and Vista laptop have no problems uploading to Veer.  There must be something different in the Windows 7 default security options as Im using the same browser, firewall. router. anti_virus etc. 
It's the only glitch Ive discovered so far, but I consider it pretty minor compared to how nicely Windows 7 performs compared to Vista.  Im still waiting for Veer to get back to me.

Hi Eppic -

Sounds odd - it does sounds like there is some change in a default setting that is impacting ability to use the site correctly.  I'll start checking on our side.  Anyone else who has also upgraded to 7 and uploading to Veer Marketplace?  Let us know if you are having trouble or not.

FYI: I don't see any emails from you in our service box - we want to get back as soon as we can, apologies you've been waiting.
In case the message was misdirected - make sure to use contributorhelp [at] veer.com  for questions, comments - anything Marketplace related.
Questions submitted to general Veer service will get to us, but this alias is the best and most direct route for fastest response.

- Brian

« Reply #7 on: November 05, 2009, 14:59 »
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Thanks for the reply Brian!  I'll have to check exactly where I sent the email to.  At least I have the laptop option in the meantime.

« Reply #8 on: November 06, 2009, 12:54 »
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I tried FileZilla and it said it couldn't connect due to SSL issues.  Anyway I threw the images I wanted to upload onto a flash drive and tried it via my laptop; no uploading issues there, so the issue has something to do with the computer settings.

When you use Filezilla with Veer, make sure you set the server type to: FTP over SLL (explicit encryption)

« Reply #9 on: November 06, 2009, 13:52 »
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I'll give that  a whirl on my next batch.  Thanks leaf!


 

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