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Author Topic: File error with passport photo  (Read 4699 times)

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dragonblade

« on: January 05, 2018, 04:30 »
0
I'm trying to join VB but can't get past the ID section of the sign up process. Ive provided both jpeg and pdf scans of my passport but each time, I get an 'unknown error.' Both file types are very small - under 1MB. Anyone know of a solution?
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dragonblade

« Reply #1 on: January 05, 2018, 19:51 »
0
It worked today so all good. I just uploaded a wildlife video so I'll wait and see if it gets accepted.
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steheap

  • Author of best selling "Get Started in Stock"

« Reply #2 on: January 05, 2018, 21:02 »
+1
There was an issue yesterday - all my videos were rejected with a processing error, but they told me they fixed the problem last night. That could have been your problem as well.

Steve
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dragonblade

« Reply #3 on: January 05, 2018, 22:52 »
0
Ah that seems likely. I was worried that my video upload would experience the same problem but it went through fine.
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