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Author Topic: my balance is negative  (Read 937 times)

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« on: July 06, 2020, 16:34 »
+1
so never seen this one before, but I'm in the hole $13 to 123rf. no refunds, or anything except for in 2016 yet I somehow now owe them money?

You all ever experience this?


« Reply #1 on: August 04, 2020, 02:02 »
0
so now I'm even more confused. I've actually had sales since I first posted this with no refunds since then either. yet now I'm even further in the hole showing that I'm -15 bucks that I owe 123rf

« Reply #2 on: August 04, 2020, 02:52 »
0
Ouch. And what does support say? Will you update please, it's important for everybody who is contributing there to know how it happened.

« Reply #3 on: August 04, 2020, 05:24 »
+1
I contacted support about my balance being wrong. I have had an incorrect balance at the start of the month before but it always rights itself after a day or so. This time it hasn't. Support replied very quickly to say they are aware of the problem and they are currently working to fix it. Maybe that is what has happened to you also. The sales are there but the end of the month says zero.

« Reply #4 on: August 04, 2020, 10:25 »
0
When I messaged support, all they said was that refunds can cause a negative balance but it should of been offset by now though they can't confirm. They will pass it on to IT though. That was a couple weeks ago and no updates yet. since then my balance has gone more negative and I haven't had any new refunds.

Cobra

  • Shoot what and when I want- on my time...
« Reply #5 on: August 04, 2020, 13:18 »
+2
123RF Decided to Trump Shutter's new pricing scheme thus we have to pay them a dime for each photo sold  :(

« Reply #6 on: August 04, 2020, 16:38 »
+1
May 2020 is showing as blank on the monthly figures but when you drill down into daily stats, the figures are all there confirming earnings. Their system seems to be really flaky.

« Reply #7 on: August 05, 2020, 02:03 »
0
May 2020 is showing as blank on the monthly figures but when you drill down into daily stats, the figures are all there confirming earnings. Their system seems to be really flaky.

It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.

« Reply #8 on: August 05, 2020, 05:17 »
0
It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.
This happens at my 123rf account every month at the 1st day - some month have wrong values, sometimes balance is negative, etc.
About a week into the month the number are correct again.

I am sure they are "aware" of it for at least a year ;-)


 

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