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Author Topic: Lots of refunds on Alamy  (Read 5597 times)

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lisafx

« on: April 20, 2011, 09:55 »
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Anyone else get a whole bunch of refunds on Alamy yesterday?  I had a dozen or so.  All purchases under $10/each.  Could this be related to fraud, or do they just save up all the refunds and add them to our accounts at once? 

I  checked Alamy forums and didn't see any threads on the front page about it, so maybe it's just me. 

Anybody else? 


« Reply #1 on: April 20, 2011, 10:00 »
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Me too! Two sales of 3,46$

« Reply #2 on: April 20, 2011, 11:11 »
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IT sounds like one of their special large volume clients has defaulted/gone under.

« Reply #3 on: April 20, 2011, 11:37 »
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Are they RFs? That's annoying.

I haven't had any refunds for about a year. All recent sales were reported after they were published so I assume I am safe for now.

« Reply #4 on: April 20, 2011, 13:16 »
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yep, me too, I had two small RF sale refunds yesterday

lisafx

« Reply #5 on: April 20, 2011, 16:06 »
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Thanks for the replies.  Guess it's not just an isolated thing then.  Kind of a bummer.  I signed in this morning and was so excited to see all the activity on my account.  It was such a let-down when I realized it was all money being deducted from my account.  :'(

« Reply #6 on: January 19, 2012, 15:07 »
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Please, can someone tell me how this can be possible???



Same image in one day, sold and refunded, but... ???

« Reply #7 on: January 19, 2012, 15:16 »
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Please, can someone tell me how this can be possible???



Same image in one day, sold and refunded, but... ???


could that be the total for just this month.

A (larger) refund from a sale in a previous month and a (smaller) sale from this month making the net income for this month a negative amount.
View the details for 2 months and perhaps it'll look better?

« Reply #8 on: January 19, 2012, 16:56 »
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Anyone else get a whole bunch of refunds on Alamy yesterday?  I had a dozen or so.  All purchases under $10/each.  Could this be related to fraud, or do they just save up all the refunds and add them to our accounts at once? 

I  checked Alamy forums and didn't see any threads on the front page about it, so maybe it's just me. 

Anybody else? 

For my part it was a deception... a 250$ refund (150$ profit gone :( )

« Reply #9 on: January 19, 2012, 17:37 »
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I had the same and they told me it was because prices were incorrect and not as per the agreement they have with the client. It was a sale from June last year.

ShadySue

« Reply #10 on: January 19, 2012, 17:54 »
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Please, can someone tell me how this can be possible???



Same image in one day, sold and refunded, but... ???


This may be relevant:
http://www.alamy.com/forums/default.aspx?g=posts&t=12163
Unless this was also you who posted this:
"A while back there was a thread about some RF sales at $6.23. I too had a couple and discovered that they were being used by Yell.com for websites they built for buisinesses. Others responded that they had found thiers there also. My sales occured in July. A bad deal for us but probably good for alamy as they probably bought hundreds, if not thousands. Still, I signed up and accepted alamys T & C so you have to accept the good with the bad BUT today both sales showed up again (6 months later) in my net revenue/date of invoice at $4.49 and the $6.23 refunded.
I guess Yell feels that they paid to much at $6 and renegotiated at $4 !!!!!!!!
Any one else?
Kevin

XPTO

« Reply #11 on: January 19, 2012, 18:00 »
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I had the same and they told me it was because prices were incorrect and not as per the agreement they have with the client. It was a sale from June last year.

That was the answer alamy gave me too. Had a lot of refunds from sales of last June, followed by the same images being sold by a lower amount.

« Reply #12 on: January 19, 2012, 18:28 »
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So this confirms leaf's post...

From actual topic on Alamy forum:
Just had a reply from customer services - the image involved sold last July but the wrong amount was charged ($6.23 instead of $4.49). So the activity the other day was to refund the $6.23 and re-bill at $4.49. So I haven't actually lost any money - I shouldn't have had that whole $1.74 in the first place!
« Last Edit: January 19, 2012, 18:31 by borg »

lisafx

« Reply #13 on: January 19, 2012, 19:21 »
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Thanks for posting about this.  I had a few of those this month too and wondered what was up.

« Reply #14 on: January 19, 2012, 23:11 »
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Same here - just one though. Pretty small compared to bigger sales, but still sad to see.


 

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