Author Topic: Lots of refunds on Alamy (Read 8153 times)

lisafx · « **on:** April 20, 2011, 09:55 »

Anyone else get a whole bunch of refunds on Alamy yesterday? I had a dozen or so. All purchases under $10/each. Could this be related to fraud, or do they just save up all the refunds and add them to our accounts at once?

I checked Alamy forums and didn't see any threads on the front page about it, so maybe it's just me.

Anybody else?

borg · « **Reply #1 on:** April 20, 2011, 10:00 »

Me too! Two sales of 3,46$

BaldricksTrousers · « **Reply #2 on:** April 20, 2011, 11:11 »

IT sounds like one of their special large volume clients has defaulted/gone under.

Freedom · « **Reply #3 on:** April 20, 2011, 11:37 »

Are they RFs? That's annoying.

I haven't had any refunds for about a year. All recent sales were reported after they were published so I assume I am safe for now.

leaf · « **Reply #4 on:** April 20, 2011, 13:16 »

yep, me too, I had two small RF sale refunds yesterday

lisafx · « **Reply #5 on:** April 20, 2011, 16:06 »

Thanks for the replies. Guess it's not just an isolated thing then. Kind of a bummer. I signed in this morning and was so excited to see all the activity on my account. It was such a let-down when I realized it was all money being deducted from my account.

borg · « **Reply #6 on:** January 19, 2012, 15:07 »

Please, can someone tell me how this can be possible???

Same image in one day, sold and refunded, but...

leaf · « **Reply #7 on:** January 19, 2012, 15:16 »

Quote from: borg on January 19, 2012, 15:07

Please, can someone tell me how this can be possible???

Same image in one day, sold and refunded, but...

could that be the total for just this month.

A (larger) refund from a sale in a previous month and a (smaller) sale from this month making the net income for this month a negative amount.
View the details for 2 months and perhaps it'll look better?

Morphart · « **Reply #8 on:** January 19, 2012, 16:56 »

Quote from: lisafx on April 20, 2011, 09:55

Anyone else get a whole bunch of refunds on Alamy yesterday? I had a dozen or so. All purchases under $10/each. Could this be related to fraud, or do they just save up all the refunds and add them to our accounts at once?

I checked Alamy forums and didn't see any threads on the front page about it, so maybe it's just me.

Anybody else?

For my part it was a deception... a 250$ refund (150$ profit gone

)

John W. · « **Reply #9 on:** January 19, 2012, 17:37 »

I had the same and they told me it was because prices were incorrect and not as per the agreement they have with the client. It was a sale from June last year.

ShadySue · « **Reply #10 on:** January 19, 2012, 17:54 »

Quote from: borg on January 19, 2012, 15:07

Please, can someone tell me how this can be possible???

Same image in one day, sold and refunded, but...

This may be relevant:
http://www.alamy.com/forums/default.aspx?g=posts&t=12163
Unless this was also you who posted this:
"A while back there was a thread about some RF sales at $6.23. I too had a couple and discovered that they were being used by Yell.com for websites they built for buisinesses. Others responded that they had found thiers there also. My sales occured in July. A bad deal for us but probably good for alamy as they probably bought hundreds, if not thousands. Still, I signed up and accepted alamys T & C so you have to accept the good with the bad BUT today both sales showed up again (6 months later) in my net revenue/date of invoice at $4.49 and the $6.23 refunded.
I guess Yell feels that they paid to much at $6 and renegotiated at $4 !!!!!!!!
Any one else?
Kevin

XPTO · « **Reply #11 on:** January 19, 2012, 18:00 »

Quote from: wolf on January 19, 2012, 17:37

I had the same and they told me it was because prices were incorrect and not as per the agreement they have with the client. It was a sale from June last year.

That was the answer alamy gave me too. Had a lot of refunds from sales of last June, followed by the same images being sold by a lower amount.

borg · « **Reply #12 on:** January 19, 2012, 18:28 »

So this confirms leaf's post...

From actual topic on Alamy forum:
Just had a reply from customer services - the image involved sold last July but the wrong amount was charged ($6.23 instead of $4.49). So the activity the other day was to refund the $6.23 and re-bill at $4.49. So I haven't actually lost any money - I shouldn't have had that whole $1.74 in the first place!

lisafx · « **Reply #13 on:** January 19, 2012, 19:21 »

Thanks for posting about this. I had a few of those this month too and wondered what was up.

pancaketom · « **Reply #14 on:** January 19, 2012, 23:11 »

Same here - just one though. Pretty small compared to bigger sales, but still sad to see.

MicrostockGroup Sponsors

Author Topic: Lots of refunds on Alamy (Read 8153 times)

lisafx

borg

BaldricksTrousers

Freedom

leaf

lisafx

borg

leaf

Morphart

John W.

ShadySue

XPTO

borg

lisafx

pancaketom

Related Topics

Sponsors

Microstock Poll Results

Sponsors