Author Topic: How is that 8 minutes review working for u guys? (Read 7060 times)

bartee · « **on:** July 09, 2011, 01:18 »

Hello,

Its my first post, but I actually read this forum quite a lot lately.

Anyways - I see this add in a top right corner (CanStockPhoto). I sign up, then I upload some photos etc. Im after all the exams and I upload 1st batch of photos (about 25). After 8 minutes I thought - OK, maybe it is a timezone thing. But now it is something about 4 days and still "Pending"....

I wrote to support at canstockphoto if they can actually see that there is my batch pending, but no reply.. Anybody else got a similar problem or is it just me?

thanks

sharpshot · « **Reply #1 on:** July 09, 2011, 01:36 »

Are the photos in pending? They are the fastest site for reviews and very fair. Perhaps they take longer on a first batch? I would give them a few more days and then contact them.

bartee · « **Reply #2 on:** July 09, 2011, 01:44 »

Yep - they are in "Pending" for sure. What I think might be happening is release check or something. But to be honest I use Yuri's release and for older pics SS or IS. I checked and none of my releases is marked red so I guess those are ok (or not checked yet).

Anyways, the waiting is not such a problem, but if they advertise to be really quick - it would be nice to answer my support question

I had similar problem in other Stock agency (dont wanna advertise it in CanStock section), and they had "Live Support" thing and I solved all the problem with "Linda" within 2 - 3 minutes.

Pauws99 · « **Reply #3 on:** July 09, 2011, 02:02 »

If you have a new model release it can take a while and I got a good response when I first loaded MR and queried. If only I could sell more there it would be my favourite site!

qwerty · « **Reply #4 on:** July 09, 2011, 04:55 »

I just had a batch reviewed in under 8 minutes. No releases though.

Duncan_CSP · « **Reply #5 on:** July 09, 2011, 08:00 »

Hi bartee,

I checked to see if I could find your unanswered support ticket, but it looks like your username must not be the same on CanStockPhoto. We usually reply to tickets quite quickly, but have not got through everything from this morning.

Nevertheless, there are only a few possible reasons why images might be held up:
- New model releases. Each model release has to be approved by our legal staff first before the associated images can be released for inspection. This can sometimes take a couple of days. But once the release has been accepted, the images will no longer be held up.
- Videos. They go through a separate process and take a fair bit longer to approve.
- Specific keywords. There are some keywords that may flag the image for review by our legal team. Although rare, this can make the associated images take a fair bit longer to be approved.

I would assume in your case it's model release related. But if the above does not seem to fit your case, just contact us through support. If you've already done this, PM me the support link you were sent by email, so that I can personally check up on it.

Duncan

Druid · « **Reply #6 on:** July 09, 2011, 09:18 »

I find canstock excellent for review times unlike 123rf and crestock. I uploaded images to canstock yesterday and they were reviewed almost immediately, when I uploaded to 123rf I noticed that my uploads from 10 days ago are still pending...maybe they are busier than canstock?

Jo Ann Snover · « **Reply #7 on:** July 09, 2011, 11:38 »

I've been uploading a lot lately (more than would be typical if it was just a week's shoot). Although CanStock is faster than many of the sites, I have found the numbers given for reviews are completely out of line with how long my images take to review.

I have a batch of 100 images waiting since Tuesday, for example. No new model releases or property releases. I have been caught by the keyword thing - I used Olympic to describe the mountains outside Seattle in one shot and that got the image flagged for special treatment.

I put the delay down to the new site, but reading that other people have had quick reviews recently, it must be the larger batches? Over the last few weeks, as I've gone to the site to see if the images were approved (at which point I upload more) I've seen all these 4 hours, 5 minutes, etc. review times, and honestly, it makes being patient much, much harder than seeing nothing at all

bartee · « **Reply #8 on:** July 09, 2011, 16:22 »

Duncan - I am sending u a priv. msg right now to tell u my login etc.

No matter what the problem with the upload is, that is actually really nice of u to take interest.

Im uploading only photos but all of them got new releases (istock, SS and Yuri's). After what ive read I guess u need to go through the paper work and then its gonna go faster...

bartee · « **Reply #9 on:** July 15, 2011, 13:08 »

Ok, I must say that after all, its still going slow and that 8/29 minutes etc is just a trick to get more submitters.

I got photos uploaded 3 days ago with releases that were previously accepted (so cannot say that it takes more cause of releases).

I dont have anything aganinst CanStockPhoto but u shouldnt advertise like that if u cant pull it off later.

luissantos84 · « **Reply #10 on:** July 15, 2011, 13:12 »

Quote from: bartee on July 15, 2011, 13:08

Ok, I must say that after all, its still going slow and that 8/29 minutes etc is just a trick to get more submitters.

I got photos uploaded 3 days ago with releases that were previously accepted (so cannot say that it takes more cause of releases).

I dont have anything aganinst CanStockPhoto but u shouldnt advertise like that if u cant pull it off later.

never waited more time than what the banner says, CanStockPhoto might not have huge sales but in terms of uploading they are sweet