We have a new FTP system

Instead of the separate FTP login details we�ve supplied you, from Friday on we�ll be using your Canva account. But the FTP address and port will stay the same.

We�ll be changing over at 1:00AM UTC (GMT) on Friday, April 17th.
The old FTP system will stop working at that time, but if you happen to be uploading you hopefully won't notice much. Your upload session will be disconnected, and then will hopefully just reconnect to the new system (at the same address) and continue uploading. 



How to Log In to the New System

Your new FTP username will be a combination of your Canva username and Canva brandname with a plus symbol between, like this:  username+brandname

Your new FTP password is the same password you use to log into the Canva website.  If you change your password on the Canva website, it�ll change immediately on your new FTP account too.  It�s literally the same password.

As an example, if your Canva username is joebloggs and your Canva brandname is bloggsimages, then your new FTP credentials will be:
Server:  ftp.canva.com
Port:  21
FTP Username:  joebloggs+bloggsimages
FTP Password:  [Canva password]

If you have multiple brands, simply change the brandname portion of the FTP username to upload to each brand.  This will work for all brands that you have access to with your Canva user account.


If you log in with your email address and don't know your username...
Simply log in to Canva and from the main menu (triangle in top-right corner) click on �Your Profile�.  That page will show you your username preceded by the @ symbol.  It�s also in the URL after �canva.com/��



New Visibility on your Uploads

On the new system you'll notice a new "_processing" directory in your FTP account.  Successfully uploaded images will remain there until they complete review. Use this to check which files you've uploaded recently.
Deleting files from there won't delete them from Canva.  Use the 'Your Portfolio' page on the website for all file management.