Author Topic: FTP Problems (Read 12279 times)

cardmaverick · « **on:** February 08, 2010, 13:16 »

Is anyone else having FTP issues? I keep getting some weird error when trying to upload to my folder, it was working all weekend though...

mantonino · « **Reply #1 on:** February 08, 2010, 14:01 »

I uploaded a big batch and it never showed up on the site - that was Saturday maybe - and it hadn't gone through as of this morning. *shrug*

johngriffin · « **Reply #2 on:** February 08, 2010, 16:31 »

Matt, Did you process the FTP folder from the first upload page by clicking on that green button?

Cardmaverick. I am happy to help. Can you let me know the error you are getting and the FTP client you are using? You can email me at john AT cutcaster DOT com.

Anyone else haveing issues?

johngriffin · « **Reply #3 on:** February 08, 2010, 19:42 »

Can you guys try again?

mantonino · « **Reply #4 on:** February 08, 2010, 21:49 »

I got mine pushed through fairly far - I'm not sure how many I sent but at least some went.

johngriffin · « **Reply #5 on:** February 09, 2010, 11:23 »

Let me know if I can help at all Matt.

IF · « **Reply #6 on:** February 12, 2010, 12:21 »

Hi John,

I have today following problem. I have uploaded several files using FTP and after processing FTP uploads all are automatically rejected because of low resolution even if they are in original size ca. 12.7Mpix. When I click on button Process FTP uploads several times, number of rejected images is still growing very fast even I have uploaded just few files.

Can you check it, please? Thanks

johngriffin · « **Reply #7 on:** February 12, 2010, 13:06 »

Let me check into this. I have been getting other reports that something might be up. Give me a few and I will report back here. If you have any other info on what could be happening let me know. but in the future just click the process button once and let it process the files. The reason why they are going to the reject area is because they were either not uploaded right or when they were transferred it got cut off. I will take a look.

John

Stock_Fox · « **Reply #8 on:** February 12, 2010, 16:53 »

hey,

today I had the same problem. all my uploaded images are automaticly rejected for "file resolution lower then minimum".

gunnar

IF · « **Reply #9 on:** February 13, 2010, 02:00 »

Hi John,

I have tested upload today and this error (rejected because of low rejected because of low resolution)
happens even if I upload 2 files via web. Uploaded 2 files, in few seconds 18 images were automaticaly rejected (thumbnails were also missing).
It seems to be generall problem, not only with FTP.
Thanks.

WarrenPrice · « **Reply #10 on:** February 13, 2010, 12:19 »

YEP... same here. All rejected for being too small.

johngriffin · « **Reply #11 on:** February 15, 2010, 12:58 »

Yep there is indeed a problem that is a bug on our side. Working on that yesterday and more today. I will report more news here once it is fixed or as I learn more. Thanks for any feedback regarding the problem so we can get it fixed sooner.

cathyslife · « **Reply #12 on:** February 15, 2010, 14:23 »

I am actually a new uploader to Cutcaster...I uploaded a few yesterday via your online uploader...no problems. I uploaded about 20 this morning using Fetch...no problems. I'm on a Mac OS 10.5.8 using Firefox 3.0.17.

Nice site, by the way...easy uploading and pushing images through. I like it!

I've only found one thing that is kind of a pain...when uploading model releases, having to upload a picture of the person in addition to the MR...I haven't really had to do that before. IS started asking for a pic of the shoot on their MRs and PRs, but I haven't really shot models since then. But I have tons of other pics to upload, so will save the people ones for last.

I hope this site is successful!

johngriffin · « **Reply #13 on:** February 16, 2010, 11:33 »

Should be fixed now. Did a bunch of testing and changed a few settings on the server so I hope this is behind us. Let me know if any of you still have problems and I can send you further instructions.

IF · « **Reply #14 on:** February 17, 2010, 04:08 »

Hi John,

yesterday the upload worked fine, today when I upload batch of files via FTP and process them, all will be automatically rejected because of low resolution. It's a really frustrated :-)

johngriffin · « **Reply #15 on:** February 17, 2010, 11:53 »

We just increased the firewall settings as well so that should fix the issue. Let me know if it does not. We have been testing this morning and it is working with no glitches.

IF · « **Reply #16 on:** February 17, 2010, 12:57 »

Quote from: johngriffin on February 17, 2010, 11:53

We just increased the firewall settings as well so that should fix the issue. Let me know if it does not. We have been testing this morning and it is working with no glitches.

tested again, problem still persists

cathyslife · « **Reply #17 on:** February 17, 2010, 13:05 »

I just uploaded 9 images via FTP. They are all in the rejected tab. 9 don't even have thumbnails. When I hover over the one that does have a thumbnail, it says Problem Loading Thumbnail (Please Resubmit).

johngriffin · « **Reply #18 on:** February 17, 2010, 16:49 »

Good info. This will help. I think we narrowed it down to the processing button and there is a glitch when you process your uploads that is caused by our site and not you guys doing anything wrong. I am sorry for the frustration and hope this hasn't led to too much inconvenience. It is my top priority going forward until it is working again. And then I am back to buyers work ;-)

Dreamframer · « **Reply #19 on:** February 18, 2010, 04:01 »

John, I still can't upload using CuteFtp, so I tried to upload images using web based upload. But it seams that all uploaded images finished the same moment in rejected, and there are no thumbnails...Is it possible?

IF · « **Reply #20 on:** February 19, 2010, 03:49 »

It seems there are huge problem with FTP upload generally. I can't even log on FTP server because of error 'can not redirect to folder XY' since yesterday.

There are 3 things which frustrate contributors:
- no sales
- long pending time with too much rejections
- uploading not working

johngriffin · « **Reply #21 on:** February 19, 2010, 11:14 »

IF

What frustrates me is the same thing that frustrates you. I have spent the last 72 hours on almost nothing else besides a few sales calls I make every day. Cutcaster needs quality images and illustrations and when the uploading is out of whack it creates more work for everyone, from the contributor to Cutcaster. For the contributors inconvenience I am sorry. I understand why it is frustrating but in our defense our upload process is one of the easiest and hardly ever down for more than a few hours in a whole year. We want to make it easy and profitable to upload to Cutcaster.

The issue with the FTP looks like a hard disk failure that led to some issues with our server which the FTP resides on. The uploader or when you processed your uploads after using an FTP client, wasn't reading all the file's metadata and thus was automatically rejecting files because they appeared to be below our minimum file size of 1600 by 1200. I am sure the system read the resolution as 0 X 0 and rejected them on that basis. That is why they end up in the reject area immediately. I am not as technical as most on this site but we believe we have the server issue sorted out and have been testing and freeing up space on the drive so it doesn't rear its ugly head ever again.

I am working hard to remedy the problem and want to get back to my normal business day of focusing only on getting more buyers. When I have more info I will 100% update it here. Thanks

WarrenPrice · « **Reply #22 on:** February 19, 2010, 11:41 »

John,
You're coming across as frustrated. Take a deep breath and return to our more accommodating John.

And get some sleep.

johngriffin · « **Reply #23 on:** February 19, 2010, 11:54 »

Hahahaha. True. Went to bed at 2am PST and then was up for a call with a content development/pre-press vendor at 7am PST. It was a great call and a bigtime image buyer so things like that keep me very excited and knowing we are going in the right direction.

WarrenPrice · « **Reply #24 on:** February 19, 2010, 15:52 »

John,
This should make you feel better. YOU OWE ME MONEY!!!!

Don't you just love collectors?

johngriffin · « **Reply #25 on:** February 19, 2010, 20:46 »

HAHA

Nice work today. Great sales today for a lot of people but you take the cake.

WarrenPrice · « **Reply #26 on:** February 20, 2010, 11:27 »

It was my best day anywhere. And glad to hear that things are good across the board. I hope your FTP problems are repaired and you have a quiet weekend.

IF · « **Reply #27 on:** February 24, 2010, 03:17 »

New day, new problem :-)
I have uploaded a batch of ca. 80 images via FTP yesterday. After processing them via FTP-button, all seems to be OK. I have
sent some of them for review, the rest ca.60 images were in section 'to submit'.
I have log on today and what I see? All 60 images were automatically rejected (from section to submit) because of 'problem loading thumbnails' even if there
were correct thumbnails before. When I have uploaded them yesterday, thumbnails were loaded correctly.

I have already sent email to support.
Has anybody noticed the same problem?

corepics · « **Reply #28 on:** February 24, 2010, 03:23 »

Quote from: IF on February 24, 2010, 03:17

New day, new problem :-)
I have uploaded a batch of ca. 80 images via FTP yesterday. After processing them via FTP-button, all seems to be OK. I have
sent some of them for review, the rest ca.60 images were in section 'to submit'.
I have log on today and what I see? All 60 images were automatically rejected (from section to submit) because of 'problem loading thumbnails' even if there
were correct thumbnails before. When I have uploaded them yesterday, thumbnails were loaded correctly.

I have already sent email to support.
Has anybody noticed the same problem?

Can't say I do. I've been uploading regularly, and everything worked fine. No issues whatsoever.

johngriffin · « **Reply #29 on:** February 24, 2010, 11:53 »

I just saw that IF. I am working to correct that but that is a bug on our side and the files were not rejected bc of any issues that a reviewer saw.

Kone · « **Reply #30 on:** February 24, 2010, 15:04 »

Hi all,
Last few days I am trying to upload files to Cutcaster using Internet Explorer, but John said that I have to use FTP Software to upload files. Software like Fillezilla.
John even sent me a tutorial on how to use all of these softwares, but I want to use the IE instead.
I have been doing this for years and for many agencies and I only use IE.
Why is Cutcaster different?
Is there any way to use IE to FTP files to Custcaster or I must use Fillezilla or a similar software?

Kone

stockastic · « **Reply #31 on:** February 24, 2010, 16:23 »

Quote from: Kone on February 24, 2010, 15:04

Is there any way to use IE to FTP files to Custcaster or I must use Fillezilla or a similar software?
/quote]

I don't know the details of this problem but I do know that IE isn't as flexible as a standolone FTP client. Did John explain why IE wouldn't work?

Kone · « **Reply #32 on:** February 24, 2010, 17:50 »

Quote from: stockastic on February 24, 2010, 16:23

Quote from: Kone on February 24, 2010, 15:04
Is there any way to use IE to FTP files to Custcaster or I must use Fillezilla or a similar software?
/quote]

I don't know the details of this problem but I do know that IE isn't as flexible as a standolone FTP client. Did John explain why IE wouldn't work?

No,
But even the Cutcaster's "upload media files" doesn't work for me. Files end up in the "rejected bin".
I think they have a serious problem there.

Kone

stockastic · « **Reply #33 on:** February 24, 2010, 18:00 »

I'm trying an FTP upload now.

cathyslife · « **Reply #34 on:** February 24, 2010, 18:46 »

Quote

Has anybody noticed the same problem?

It happened to me last week. I uploaded a bunch that worked fine, then another bunch of 10 or so all went to the reject bin with no thumbnails. I cancelled them. I am going to be trying to upload about 6 within the next hour. We'll see if it works.

cathyslife · « **Reply #35 on:** February 24, 2010, 19:48 »

When I uploaded a bunch via FTP last week (see post above ^^) I had problems with the thumbs.

I just uploaded 6 via the CC online uploader and they worked ok.

johngriffin · « **Reply #36 on:** March 01, 2010, 13:56 »

This should be working now. If you had files that were rejected automatically just email me and let me know so we can move them back to the upload area. Also you can just erase those files and reupload them again. Thanks for your patience.

mwp1969 · « **Reply #37 on:** March 08, 2010, 16:41 »

I just signed up to Cutcaster today

I am not sure I have things set up correctly to find my FTP Files after their upload ...

Here's what I've done if anyone can help me get this to work:

#1 I am using "host: content.cutcaster.com -
username: anonymous - password: (leave blank) - Thank You!"

#2 I have clicked "process FTP uploads" without any apparent results.

#3 Keep checking back to that green button in case I didn't wait long enough ...

-Mark

njnightsky · « **Reply #38 on:** March 08, 2010, 17:21 »

Did you include your Folder ID in the remote path?

mwp1969 · « **Reply #39 on:** March 08, 2010, 17:50 »

Quote from: njnightsky on March 08, 2010, 17:21

Did you include your Folder ID in the remote path?

I tried like this content.cutcaster.com/xxxxxxxxxxxxx for FTP server field ...

I also tried putting /xxxxxxxxxxxx in FTP initial folder when above did not work.

-Mark

njnightsky · « **Reply #40 on:** March 08, 2010, 18:13 »

Quote from: mwp1969 on March 08, 2010, 17:50

Quote from: njnightsky on March 08, 2010, 17:21
Did you include your Folder ID in the remote path?

I tried like this content.cutcaster.com/xxxxxxxxxxxxx for FTP server field ...

I also tried putting /xxxxxxxxxxxx in FTP initial folder when above did not work.

-Mark

This /xxxxxxxxxxxx is correct. What FTP software are you using?
I ended up switching to FileZilla to upload to cutcaster.

I was using WS_FTL Le but it did not have a place to put the /xxxxxxxxxxxx

mwp1969 · « **Reply #41 on:** March 08, 2010, 19:28 »

Quote from: njnightsky on March 08, 2010, 18:13

Quote from: mwp1969 on March 08, 2010, 17:50
Quote from: njnightsky on March 08, 2010, 17:21
Did you include your Folder ID in the remote path?

I tried like this content.cutcaster.com/xxxxxxxxxxxxx for FTP server field ...

I also tried putting /xxxxxxxxxxxx in FTP initial folder when above did not work.

-Mark

This /xxxxxxxxxxxx is correct. What FTP software are you using?
I ended up switching to FileZilla to upload to cutcaster.

I was using WS_FTL Le but it did not have a place to put the /xxxxxxxxxxxx

I upload with Cushy 2.3.2 Pro.
There is a field for "FTP Initial Folder" ... I'll try it again using "/xxxxxxxxxxxx in that field.

*** I got it to work !

Thanks njnightsky

-Mark

njnightsky · « **Reply #42 on:** March 08, 2010, 20:09 »

Your welcome

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Author Topic: FTP Problems (Read 12279 times)

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