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Author Topic: Customer refund?  (Read 20434 times)

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« Reply #50 on: November 13, 2008, 11:58 »
0
$3 refunded this morning  :(


Microbius

« Reply #51 on: November 14, 2008, 04:33 »
0
I, too, received an email on Oct 20 advising of a refund for reason of "fraud". It's my most downloaded image, so I have to agree the reason for downloading is most likely to steal the image for sale elsewhere.

It would be nice if DT could reassure us that they are doing more to pursue and persecute such buyers in addition to taking back their commission.
All the reassurance I'd need is knowing that they would foot the bill if the fraud does occur.
This would ensure that they did their best to prevent it!
If they can't afford to safeguard our work then they are undercharging their customers.

« Reply #52 on: February 16, 2009, 11:15 »
0
My very first big sale $6 this morning... and now I have a customer refund... :(

« Reply #53 on: February 16, 2009, 11:35 »
0
Ive had 1 on istock before but thats it

Microbius

« Reply #54 on: February 17, 2009, 04:34 »
0
I think anyone that disagrees with this should be replying to those DT emails saying something like "I'm afraid that you do not have my understanding because...." then stating their reasons. I think if enough of us do this we might be able to get the policy changed.


 

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