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Author Topic: Refund for a Purchase of Your File  (Read 2218 times)

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Microbius

« on: May 21, 2008, 03:38 »
0
Is it just me or does this take the p*ss:

"We regret to inform you that a refund has been issued for a purchase of your file #xxxxxxxx:

Due to Site problems customer was unable to access downloaded files and we were unable to supply a file in a timely manner. "

what do I pay them 80% for if when they f*ck up I have to pay for it?

(I don't mind the refunds when they are not a direct result of IStock's own error)


« Reply #1 on: May 21, 2008, 07:50 »
0
The customer very well might have downloaded the file a second time immediately because of a deadline rather than waiting for Support to fix the problem.  In that case, you really didn't lose the sale it just seems that way.  :)

Microbius

« Reply #2 on: May 21, 2008, 08:19 »
0
I didn't lose the sale, IStock did. Let's assume that didn't happen, why should I lose out when I pay them a huge percentage to sell my work and the error has clearly been made by them (i.e. not by me or the buyer)


 

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