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DREAMSTIME EMAILS BLOCKED?

Started by Red Dove, June 30, 2016, 09:42

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Red Dove

Anyone else have this problem:

Emails from DT are always a cow for me. When I open them up all I can see is their banner but no content beneath it. More pertinent now since they send an email for you to confirm payment request... which of course I can't open. Tried fiddling with my email filters etc but I've missed something. Ideas/experience appreciated.
"There is no particular reason to search for meaning." – William Eggelston

Eco

I also experience problems with some automated e-mails from Dreamstime not received (such as the confirmation e-mail after I requested a payment). This is a recent problem and I am still in communication with Dreamstime how to resolve the problem.

Red Dove

Quote from: Eco on June 30, 2016, 11:20
I also experience problems with some automated e-mails from Dreamstime not received (such as the confirmation e-mail after I requested a payment). This is a recent problem and I am still in communication with Dreamstime how to resolve the problem.

Thanks for the reply - I've also contacted support and sent them the screen shot they asked for
"There is no particular reason to search for meaning." – William Eggelston

Dumc

Fortunately I don't have this kind of problems, since I reach payout once a year. I hope it gets resolved in a year or so, when I will finally reach payout threshold...

airphoto.gr

#4
I just needed to delet this msg. Wrong topic. No delete button here?

Red Dove

Found a workaround - if you open the email and click on forward as if you were sending it on to someone else the box and confirmation buttons are all displayed in the original mail - allowing you to click and confirm payment request.

Have advised support and they will have their tech team look into why some users cannot open the confirmation from their inbox.
"There is no particular reason to search for meaning." – William Eggelston