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It hurts all of us....and reinforces the impression of some buyers that microstock providers are makeshift cloud setups put together with rubber bands and gaffer tape, maintained by someone called Norman who still lives with his mum.
In all fairness, Istock goes down all the time. This is the first time I can remember DT having any down time in years. They are one of the most reliable sites. It isn't really a fair comparison.
Customers nowadays don't hang around and wait they simply go somewhere else. I work with a design agency and they have multiple accounts at various libraries and simply switch to download.
My impression of DT is that they have an IT department that needs things to keep themselves busy. So they come up with "cool" new features like sorting the stock by camera model. Like what customer gives a #%% about that? Did a customer ask for it? Have they ever talked to their customers?