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Author Topic: 1099-MISC  (Read 663 times)

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« on: February 19, 2020, 07:59 »
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I have had some pretty poor experiences dealing with the Adobe help and tax teams. I never received my 1099 this year and attempts to contact the tax team are met with either them ignoring me or telling me that they are working on a system so you can download the form online for next year. When I contact regular Adobe help, they tell me tax forms were sent out in January, immediately close my case, and send me a survey asking how the service was.

I was originally a Fotolia contributor, and as of last year they were still listed as the payer on the 1099. But I have no idea if this is still the case. Does anyone who was originally with Fotolia know it is now Adobe on their forms? And if so could you provide me with their address and TIN? I know exactly how much I was paid, so with that I can file taxes. Thanks!


« Reply #1 on: February 19, 2020, 13:51 »
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I have had some pretty poor experiences dealing with the Adobe help and tax teams. I never received my 1099 this year and attempts to contact the tax team are met with either them ignoring me or telling me that they are working on a system so you can download the form online for next year. When I contact regular Adobe help, they tell me tax forms were sent out in January, immediately close my case, and send me a survey asking how the service was.

I was originally a Fotolia contributor, and as of last year they were still listed as the payer on the 1099. But I have no idea if this is still the case. Does anyone who was originally with Fotolia know it is now Adobe on their forms? And if so could you provide me with their address and TIN? I know exactly how much I was paid, so with that I can file taxes. Thanks!

Hi Martian,

Unfortunately, we don't have access to your tax form in customer service. You will need to go through the tax team directly as advised. As you can imagine, they are pretty busy this time of year so response times may vary. Sorry for the frustrating experience and thank you for your patience!

Mat Hayward

« Reply #2 on: February 19, 2020, 19:00 »
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Hi Martian,

Unfortunately, we don't have access to your tax form in customer service. You will need to go through the tax team directly as advised. As you can imagine, they are pretty busy this time of year so response times may vary. Sorry for the frustrating experience and thank you for your patience!

Mat Hayward

See that's part of the problem. No one even attempts to answer any part of my inquiries. I don't known how many weeks or possibly months it will take to get a response from the tax team, but there is a legal responsibility to send out these forms on time.

« Reply #3 on: February 23, 2020, 19:05 »
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fyi, I received mine before the end of January.

« Reply #4 on: February 24, 2020, 13:43 »
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fyi, I received mine before the end of January.

Yeah, thanks. I knew that because in January I contacted regular Adobe help and they said I should've received it and to contact Adobe Tax. I did and they said there would be a portal to download it next year! I've sent them one email a week for the past four weeks, and no one has ever responded. Regular Adobe help is just as useless, though they always respond, even if it just to say I should've received a form by now, contact Adobe Tax, and that they have no way themselves of contacting the tax people.

« Reply #5 on: February 24, 2020, 13:45 »
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If I don't receive one by the end of the week, I'll be calling the IRS and they should hit Adobe with a fine for this.

« Reply #6 on: February 24, 2020, 14:38 »
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fyi, I received mine before the end of January.

Yeah, thanks. I knew that because in January I contacted regular Adobe help and they said I should've received it and to contact Adobe Tax. I did and they said there would be a portal to download it next year! I've sent them one email a week for the past four weeks, and no one has ever responded. Regular Adobe help is just as useless, though they always respond, even if it just to say I should've received a form by now, contact Adobe Tax, and that they have no way themselves of contacting the tax people.

Did you move in 2019? If so, did you update your tax form to reflect your new address? The tax team will get back to you but they are quite busy.

Thanks for your patience,

Mat Hayward

« Reply #7 on: February 25, 2020, 14:05 »
0
fyi, I received mine before the end of January.

Yeah, thanks. I knew that because in January I contacted regular Adobe help and they said I should've received it and to contact Adobe Tax. I did and they said there would be a portal to download it next year! I've sent them one email a week for the past four weeks, and no one has ever responded. Regular Adobe help is just as useless, though they always respond, even if it just to say I should've received a form by now, contact Adobe Tax, and that they have no way themselves of contacting the tax people.

Did you move in 2019? If so, did you update your tax form to reflect your new address? The tax team will get back to you but they are quite busy.

Thanks for your patience,

Mat Hayward

No, I did not move. And yes, the information on the w9 is correct.

« Reply #8 on: February 25, 2020, 14:08 »
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fyi, I received mine before the end of January.

Mine came from Fotolia.

« Reply #9 on: February 25, 2020, 17:18 »
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fyi, I received mine before the end of January.

Mine came from Fotolia.

Thank you!!! With that I have all the info I need and can at least have some confidence I file things correctly if they never respond.


 

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