Author Topic: Adobe has blocked my account (Read 28079 times)

madnessbrains · « **Reply #150 on:** October 21, 2024, 02:48 »

hello everyone, my account was blocked two weeks ago without any reasonable reason. There was $2,000 left in the account. my profile is about 10 years old and I have always tried to follow adobe's rules. support does not respond or respond in any way. please sign the petition, perhaps thanks to it we will be able to influence the attitude towards the authors in Adobe Stock.
newbielink:https://www.change.org/adobeblockaccount [nonactive]
newbielink:https://community.adobe.com/t5/stock-contributors-discussions/account-de-activated/td-p/14906008/page/2#M89921 [nonactive] there was my discussion here, you can also like it

rkz91 · « **Reply #151 on:** October 23, 2024, 07:44 »

I read your story in adobe forum. As I understand your account was blocked because you used some elements in your pictures which copyrights doesn't belong to you? Is it correct? Do you know which pictures and elements cause you all these problems? Or atleast you have in mind which pics could it be?

madnessbrains · « **Reply #152 on:** October 25, 2024, 02:56 »

a day earlier, I received an email notification that some of my photos had been deleted (although they had been checked and posted on Adobe Stock for 5 years for sure). the very next day, my account was blocked. I don't understand what exactly could have been violated and if their policy for accepting content has changed, why didn't they inform the authors about it. anyway, I hope I've earned a second chance to work with Adobe Stock. (I still haven't been unblocked and have filed an appeal).

RomanStock · « **Reply #153 on:** June 17, 2025, 15:30 »

Hello everyone,

I'm hoping for advice from the community and, ideally, a response from an Adobe representative. I'm a long-time Adobe Stock contributor of about 10 years, and during that time, I've built a large portfolio: over 50,000 footage clips and 50,000 AI images.

"Dear contributor, your Adobe Stock contributor account has been de-activated. Please see your email for more information or Contact us."

In mid-March 2025, my account was deactivated for reasons related to Generative AI guidelines. Since then, I have used every official channel available to make contact: I submitted an appeal form, wrote several times via the 'Contact Us' form and directly to newbielink:mailto:[email protected] [nonactive], and also reached out through live chat and Facebook.

It has now been over three months, and the only result of my inquiries has been automated emails with case numbers. I have received no response, no explanation of the specific issues — just complete silence.

I am absolutely ready to correct any possible violations to have my account restored, but it's impossible without any feedback. The constant waiting and uncertainty are incredibly frustrating.

I would like to ask a few questions to the community and, hopefully, to the Adobe team members who are surely present on this forum:

1. Has anyone else experienced this complete lack of communication from Adobe Support recently? I understand the team may be busy, but a three-month wait for a single response seems excessive.
2. For those who eventually got a resolution after a long wait: what communication channel was most effective for you? Did follow-up inquiries help, or was it just a matter of patience? I feel that waiting over three months is just too long.
3. Is there an Adobe team representative here who could potentially influence my case and expedite its review? This waiting is becoming maddening.

I have seen mentions of Mat Hayward in older threads and also emailed him, but I believe this may no longer be a viable contact.

I would be grateful for any shared experiences or advice. It's tough to be in this limbo, especially after a 10-year productive partnership. We, the contributors, are an integral part of Adobe Stock, and I believe we deserve more transparent communication and a more loyal attitude, as we are all one team.

Thank you for your time.

DiscreetDuck · « **Reply #154 on:** June 18, 2025, 14:30 »

Quote from: RomanStock on June 17, 2025, 15:30

50,000 AI images.

You are not the owner of these generated images.
Adobe doesn't need you, so what's the problem?
You played, you lost, end of story.

stoker2014 · « **Reply #155 on:** June 18, 2025, 15:10 »

Quote from: RomanStock on June 17, 2025, 15:30

I've built a large portfolio: over 50,000 footage clips and 50,000 AI images.

I sympathize. You probably haven't read this forum, it was written here that Adobe often bans authors for content created by AI. Perhaps you needed to create a second account for this, but I don't remember if it is done on Adobe.

50,000 videos is a lot of work.

If Adobe doesn't respond, it means it is ignoring you. Try writing to the new Adobe representative here, but he is some kind of bot.
I sympathize with your grief. Maybe you will be unblocked. Read people's stories.

flywing · « **Reply #156 on:** June 18, 2025, 19:44 »

@RomanStock, have you tried through their discord channel?
https://www.microstockgroup.com/fotolia-com/join-the-adobe-stock-community-at-our-new-discord-channel/

RomanStock · « **Reply #157 on:** June 19, 2025, 12:47 »

Quote from: stoker2014 on June 18, 2025, 15:10

I sympathize. You probably haven't read this forum... Try writing to the new Adobe representative here, but he is some kind of bot... I sympathize with your grief. Maybe you will be unblocked.

Thank you for your kind words. Yes, it's a lot of work, and the silence from Adobe is the most difficult part.

You mentioned a "new Adobe representative here" that is "some kind of bot." Could you please clarify who you mean or provide a link to their profile? At this point, I'm willing to try any contact that might get a response. Thank you for the suggestion.

Quote from: flywing on June 18, 2025, 19:44

@RomanStock, have you tried through their discord channel?

Thank you for the suggestion! I did recently join the Discord channel and posted there as well. The advice from the community and moderators there was that account blockage issues are not discussed publicly due to server rules. Have you or anyone you know had success getting a response through that channel recently? I'm trying to explore every possible avenue.

stoker2014 · « **Reply #158 on:** June 19, 2025, 17:58 »

Quote from: RomanStock on June 19, 2025, 12:47

Quote from: stoker2014 on June 18, 2025, 15:10
I sympathize. You probably haven't read this forum... Try writing to the new Adobe representative here, but he is some kind of bot... I sympathize with your grief. Maybe you will be unblocked.

Thank you for your kind words. Yes, it's a lot of work, and the silence from Adobe is the most difficult part.

You mentioned a "new Adobe representative here" that is "some kind of bot." Could you please clarify who you mean or provide a link to their profile? At this point, I'm willing to try any contact that might get a response. Thank you for the suggestion.

Quote from: flywing on June 18, 2025, 19:44
@RomanStock, have you tried through their discord channel?

Thank you for the suggestion! I did recently join the Discord channel and posted there as well. The advice from the community and moderators there was that account blockage issues are not discussed publicly due to server rules. Have you or anyone you know had success getting a response through that channel recently? I'm trying to explore every possible avenue.

https://www.microstockgroup.com/profile/?u=150165

SuperPhoto · « **Reply #159 on:** June 19, 2025, 20:11 »

What do you think the reason might be why you had account issues? I suppose you probably have a feeling/idea of what happened?

Rage · « **Reply #160 on:** June 19, 2025, 21:16 »

I just received a similar mail yesterday night and my account has been deactivated. I have some 3k assets, photos videos only, no AI work.

Has anyone been able to suceed with the account re-activation in the past? What is the process you followed?

SuperPhoto · « **Reply #161 on:** June 19, 2025, 22:09 »

Quote from: Rage on June 19, 2025, 21:16

I just received a similar mail yesterday night and my account has been deactivated. I have some 3k assets, photos videos only, no AI work.

Has anyone been able to suceed with the account re-activation in the past? What is the process you followed?

Is the work your own & original? Have you tried to game the system at all?

Rage · « **Reply #162 on:** June 19, 2025, 23:41 »

All my own work, no gaming at all. No AI use at all. All shot and edited by me painstakingly over the years.

RomanStock · « **Reply #163 on:** **Yesterday** at 03:27 »

Thank you all for your replies and insights.

@stoker2014 - Thank you for providing the link to the official Adobe representative profile. I checked it out: unfortunately, they don't seem to accept direct messages, and all the links in their profile lead back to the same 'Contact Us' form on the official website, which, in my experience, has not yielded any results. Nevertheless, I appreciate you pointing them out.

@Rage - I'm truly sorry to hear you're in the same situation. It's incredibly frustrating.

Quote from: SuperPhoto on June 19, 2025, 20:11

What do you think the reason might be why you had account issues? I suppose you probably have a feeling/idea of what happened?

@SuperPhoto - To answer your question about the possible reason: the deactivation notice mentioned a violation of Generative AI guidelines. Shortly before that, I had simultaneously uploaded a large batch of AI images for review that had accumulated over several months of work. It's possible the system flagged this as spam, which led to the deactivation. I am more than willing to address and rectify any issues, but it's impossible without any feedback. An interesting fact is that even after the deactivation, I continued to receive emails for about a month with notifications of accepted or rejected work, which adds to the confusion.

Another question I would like to ask for @Adobe Stock Contributor Relations: By assigning case numbers to my inquiries, Adobe officially acknowledges receiving them. In most business practices and legal frameworks, a company has a duty to respond to official user inquiries, especially regarding serious matters like account deactivation. A complete silence for over three months seems to fall short of this obligation. This feels less like a delay and more like a deliberate decision to ignore, which I believe is not a normal practice, especially towards a 10-year partner.

I've seen in this forum thread that people previously had success reaching out to Mat Hayward, but he seems to be inactive now. I also emailed him, but there was no response. Are there any other contacts or staff members one can reach out to for help? Or is the only option really to just sit and wait for months?

Any advice or shared experience would be very valuable.

SuperPhoto · « **Reply #164 on:** **Today** at 07:24 »

Quote from: RomanStock on Yesterday at 03:27

Thank you all for your replies and insights.

@stoker2014 - Thank you for providing the link to the official Adobe representative profile. I checked it out: unfortunately, they don't seem to accept direct messages, and all the links in their profile lead back to the same 'Contact Us' form on the official website, which, in my experience, has not yielded any results. Nevertheless, I appreciate you pointing them out.

@Rage - I'm truly sorry to hear you're in the same situation. It's incredibly frustrating.

Quote from: SuperPhoto on June 19, 2025, 20:11
What do you think the reason might be why you had account issues? I suppose you probably have a feeling/idea of what happened?

@SuperPhoto - To answer your question about the possible reason: the deactivation notice mentioned a violation of Generative AI guidelines. Shortly before that, I had simultaneously uploaded a large batch of AI images for review that had accumulated over several months of work. It's possible the system flagged this as spam, which led to the deactivation. I am more than willing to address and rectify any issues, but it's impossible without any feedback. An interesting fact is that even after the deactivation, I continued to receive emails for about a month with notifications of accepted or rejected work, which adds to the confusion.

Another question I would like to ask for @Adobe Stock Contributor Relations: By assigning case numbers to my inquiries, Adobe officially acknowledges receiving them. In most business practices and legal frameworks, a company has a duty to respond to official user inquiries, especially regarding serious matters like account deactivation. A complete silence for over three months seems to fall short of this obligation. This feels less like a delay and more like a deliberate decision to ignore, which I believe is not a normal practice, especially towards a 10-year partner.

I've seen in this forum thread that people previously had success reaching out to Mat Hayward, but he seems to be inactive now. I also emailed him, but there was no response. Are there any other contacts or staff members one can reach out to for help? Or is the only option really to just sit and wait for months?

Any advice or shared experience would be very valuable.

Re-reading this... "50k" AI images... Even though I know what I'm doing, that... is a fair amount, to do accurately. (Did you do 'ai footage' as well, or was it just the images?)

What kind of quality control did you do, or did you just churn out as much as you could as fast as possible? Assuming you (probably like many with that volume) didn't have good quality control - so you either have an excessive number of IP issues (i.e. "statue of liberty"), or - significant keywording issues (i.e. you have say a picture of an orange with totally unrelated keywords like "race car, building", etc, etc...

That, I suspect is probably what triggered it...

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Author Topic: Adobe has blocked my account (Read 28079 times)

madnessbrains

rkz91

madnessbrains

RomanStock

DiscreetDuck

stoker2014

flywing

RomanStock

stoker2014

SuperPhoto

Rage

SuperPhoto

Rage

RomanStock

SuperPhoto

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