Author Topic: Adobe stock Account Validation issue (Read 5101 times)

gorma · « **on:** June 08, 2021, 20:58 »

I usually log in and check my account every day, for years.

Started from 1 Jun, a "Validation issue" page block all pages in my contributor account, and I could not access anything.

The only button I could click is CONTACT US on the blocking page, and that's just an email form. Adobe did send me 1 mail that said "unusual events regarding your recent sales", with no details No more follow-up email afterward, even I have emailed them back several times.

I have also tried to post a HELP in adobe official community, but the admin just said it was not allowed to talk about this topic in public and locked the post......

My photos are all over many other stock agency with no problem for years, and I was very upset about this situation.

Anybody experienced similar issues here? Could you solve the problem eventually?

[email protected] · « **Reply #1 on:** June 09, 2021, 02:47 »

hi, do you contribute illustration ?

gorma · « **Reply #2 on:** June 09, 2021, 04:47 »

Not really. 99.99% was photos and video shot by myself.
the 0.01% illustration were all drew by myself, too.

disorderly · « **Reply #3 on:** June 09, 2021, 07:23 »

I'm in the same situation. My account has been locked out for three months now, with no communication from Adobe after their "recent sales" reply. Needless to say, I'm not at all happy with the situation or the way Adobe has decided (not) to handle it.

gorma · « **Reply #4 on:** June 09, 2021, 23:48 »

3 Months?! that's ridiculous !!!
Have you tried to post something in adobe official forum?

disorderly · « **Reply #5 on:** June 10, 2021, 06:31 »

Quote from: gorma on June 09, 2021, 23:48

3 Months?! that's ridiculous !!!
Have you tried to post something in adobe official forum?

I haven't, not yet. Right now I'd rather wait it out and hope for a resolution. Pissing off large companies seldom goes well, in my experience.

gorma · « **Reply #6 on:** June 15, 2021, 21:13 »

Quote from: disorderly on June 10, 2021, 06:31

Quote from: gorma on June 09, 2021, 23:48
3 Months?! that's ridiculous !!!
Have you tried to post something in adobe official forum?

I haven't, not yet. Right now I'd rather wait it out and hope for a resolution. Pissing off large companies seldom goes well, in my experience.

But they should not block contributors with no detailed reason. Just an email saying nothing and ask us to wait, with no deadline. Just sucks

disorderly · « **Reply #7 on:** June 16, 2021, 06:58 »

Quote from: gorma on June 15, 2021, 21:13

Quote from: disorderly on June 10, 2021, 06:31
Quote from: gorma on June 09, 2021, 23:48
3 Months?! that's ridiculous !!!
Have you tried to post something in adobe official forum?

I haven't, not yet. Right now I'd rather wait it out and hope for a resolution. Pissing off large companies seldom goes well, in my experience.

But they should not block contributors with no detailed reason. Just an email saying nothing and ask us to wait, with no deadline. Just sucks

They shouldn't, and yet they can and they did. I wonder how many others are in the same situation.

melastmohican · « **Reply #8 on:** June 16, 2021, 13:33 »

M2 :-)

For spamming, when I was debugging SFTP upload issues my script had after the switch. I fixed it eventually but after that, I got an email that the account has been blocked.

gorma · « **Reply #9 on:** June 17, 2021, 20:49 »

Quote from: melastmohican on June 16, 2021, 13:33

M2 :-)

For spamming, when I was debugging SFTP upload issues my script had after the switch. I fixed it eventually but after that, I got an email that the account has been blocked.

I use XPIKS to upload. Wondering if this is the reason?

melastmohican · « **Reply #10 on:** June 18, 2021, 08:48 »

I am using LFTP command-line tool and the new configuration is different so I had to change my script. Customer support was not familiar with this FTP client so I have to experiment to make it work. It seems like their FTP processing software cannot detect when the same file is uploaded again so I ended up with multiple copies of the same image. I send a message to customer support and got unlocked.

gorma · « **Reply #11 on:** June 22, 2021, 03:38 »

Mine was still being blocked and ZERO updates from adobe

abed11g · « **Reply #12 on:** January 16, 2023, 04:47 »

Same here, we have to wait or move on...

MicrostockGroup Sponsors

Author Topic: Adobe stock Account Validation issue (Read 5101 times)

gorma

[email protected]

gorma

disorderly

gorma

disorderly

gorma

disorderly

melastmohican

gorma

melastmohican

gorma

abed11g

Related Topics

Sponsors

Microstock Poll Results

Sponsors