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Author Topic: Getty technical issues with report for August 2016  (Read 4811 times)

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« on: September 22, 2016, 03:37 »
0
I logged in to contribute.getty.com on the 20th (when they usually do their report) and instead of the report got a message that they were having technical issues and that the report would be late. Now when I try to log in, it says "sorry, your account has been disabled". Is anybody else experiencing this?


« Reply #1 on: September 22, 2016, 03:47 »
+1
Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

« Reply #2 on: September 22, 2016, 03:48 »
+1
Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

Oh? I thought ESP was just for submitting content, not for reports. I will check there. Thank you!

« Reply #3 on: September 22, 2016, 03:55 »
+1
Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

Oh? I thought ESP was just for submitting content, not for reports. I will check there. Thank you!
You're welcome. There should be a button with account management in the upper right corner.

op

« Reply #4 on: September 22, 2016, 08:31 »
0
ESP is linked to my stills account but for footage I go here : https://upload.gettyimages.com/

« Reply #5 on: September 22, 2016, 08:40 »
+4
Yes, you have to use ESP now
I knew that extra-sensory perception was the only way to find out what you had sold/earned via iStock these days, I didn't realise that those contributing to Getty actually got ESP support. I think we independents should demand it, too.

gyllens

« Reply #6 on: September 22, 2016, 08:57 »
0
It was working yesterday and we got our sales reports. It was on the whole a miserable August and reading the Getty forum some old and heavy members seem to jump ship?

« Reply #7 on: September 22, 2016, 09:24 »
+1
ESP is linked to my stills account but for footage I go here : https://upload.gettyimages.com/
I'm actually using ESP for both.


It was working yesterday and we got our sales reports. It was on the whole a miserable August and reading the Getty forum some old and heavy members seem to jump ship?
You mean Christian Lagereek? He has quite a reputation lol


 

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