Author Topic: Getty technical issues with report for August 2016 (Read 8356 times)

MarcvsTvllivs · « **on:** September 22, 2016, 03:37 »

I logged in to contribute.getty.com on the 20th (when they usually do their report) and instead of the report got a message that they were having technical issues and that the report would be late. Now when I try to log in, it says "sorry, your account has been disabled". Is anybody else experiencing this?

Astonished · « **Reply #1 on:** September 22, 2016, 03:47 »

Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

MarcvsTvllivs · « **Reply #2 on:** September 22, 2016, 03:48 »

Quote from: Astonished on September 22, 2016, 03:47

Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

Oh? I thought ESP was just for submitting content, not for reports. I will check there. Thank you!

Astonished · « **Reply #3 on:** September 22, 2016, 03:55 »

Quote from: MarcvsTvllivs on September 22, 2016, 03:48

Quote from: Astonished on September 22, 2016, 03:47
Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

Oh? I thought ESP was just for submitting content, not for reports. I will check there. Thank you!

You're welcome. There should be a button with account management in the upper right corner.

op · « **Reply #4 on:** September 22, 2016, 08:31 »

ESP is linked to my stills account but for footage I go here : https://upload.gettyimages.com/

BaldricksTrousers · « **Reply #5 on:** September 22, 2016, 08:40 »

Quote from: Astonished on September 22, 2016, 03:47

Yes, you have to use ESP now

I knew that extra-sensory perception was the only way to find out what you had sold/earned via iStock these days, I didn't realise that those contributing to Getty actually got ESP support. I think we independents should demand it, too.

gyllens · « **Reply #6 on:** September 22, 2016, 08:57 »

It was working yesterday and we got our sales reports. It was on the whole a miserable August and reading the Getty forum some old and heavy members seem to jump ship?

Astonished · « **Reply #7 on:** September 22, 2016, 09:24 »

Quote from: op on September 22, 2016, 08:31

ESP is linked to my stills account but for footage I go here : https://upload.gettyimages.com/

I'm actually using ESP for both.

Quote from: gyllens on September 22, 2016, 08:57

It was working yesterday and we got our sales reports. It was on the whole a miserable August and reading the Getty forum some old and heavy members seem to jump ship?

You mean Christian Lagereek? He has quite a reputation lol

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Author Topic: Getty technical issues with report for August 2016 (Read 8356 times)

MarcvsTvllivs

Astonished

MarcvsTvllivs

Astonished

op

BaldricksTrousers

gyllens

Astonished

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