Author Topic: Pond5 claiming they overpaid me!! (Read 3748 times)

robsters · « **on:** October 25, 2017, 14:26 »

So i got an email from pond5 saying they over charged me for a video clip it was for 205k audience licence and now put my account on -54 dollars...they claim its happened to many artist...to me this makes pond5 not look very trust worthy...has this ever happened to anyone else before?

sharpshot · « **Reply #1 on:** October 26, 2017, 08:09 »

Same thing happened to me. People aren't perfect, they make mistakes. Doesn't make them untrustworthy. It has happened before with other sites.

Me · « **Reply #2 on:** October 26, 2017, 09:28 »

Yep, I got overpayment email last week putting my account into negative. I noticed they overpaid me for last month so was expecting it.

increasingdifficulty · « **Reply #3 on:** October 26, 2017, 10:41 »

I got it too, and having money taken away is never fun, but I got a really good sales day today that more than made up for it (almost 20 sales). Good things happen, and bad things happen. Hopefully more good than bad in the long run.

Justanotherphotographer · « **Reply #4 on:** October 26, 2017, 11:30 »

I've had a few problems with Pond5's sales reporting over the years. I think their back end maybe isn't as good as it should be.

pancaketom · « **Reply #5 on:** October 27, 2017, 14:01 »

Yeah, I got one saying they double paid me for an upgrade so they were taking 1/2 back. I had 2 upgrade payments this month (I never knew that they were a possibility before) and it looks like the smaller was the one that was doubled, but I didn't take careful notes before this happened so I am not sure.

angelawaye · « **Reply #6 on:** October 27, 2017, 17:01 »

I got one too. Now I have a -$79 balance

fmarsicano · « **Reply #7 on:** October 29, 2017, 17:53 »

happened same thing to my account and the acocount of my wife very strange this is happening to everyone very very strange

Inviato dal mio iPhone utilizzando Tapatalk

dpimborough · « **Reply #8 on:** October 30, 2017, 01:39 »

I contacted Pond5 they confirmed it was an error in their system and apolgized for the error.

Seems they had a glitch which doubled up some earnings

lucagavagna · « **Reply #9 on:** October 30, 2017, 17:14 »

Same here, they said that they had paid double fir an upgraded license.

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Author Topic: Pond5 claiming they overpaid me!! (Read 3748 times)

robsters

sharpshot

Me

increasingdifficulty

Justanotherphotographer

pancaketom

angelawaye

fmarsicano

dpimborough

lucagavagna

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