Author Topic: Stockxpert payment delay for more than 4 month!!! (Read 11190 times)

joyt · « **on:** October 04, 2017, 01:22 »

HI, everyone!
For more than 4 months I waiting for payment from Stockxpert. I've written many letters to support but received only "please be patient we gonna pay very soon...." Now they even stopped to answer my letters! Four months and still no money on my account! Have someone faced with the same problem, and what to do in this case?

Artist · « **Reply #1 on:** October 04, 2017, 01:42 »

I completely forgotten this website. Just checked and have some payment in there. I have request it now, lets see when they pay.

Stockxpert was one of the best website until it was purchased, feel sad about it.

Vlad · « **Reply #2 on:** October 04, 2017, 04:06 »

How could you have sales on a site that is dead for years?

Jo Ann Snover · « **Reply #3 on:** October 04, 2017, 11:20 »

Quote from: Vlad on October 04, 2017, 04:06

How could you have sales on a site that is dead for years?

The site stopped selling directly after Getty acquired Jupiter Images and merged the StockXpert content with iStock/Thinkstock. For people who were not iStock contributors already, Getty paid for the sales of Hemera (StockXpert) content through Thinkstock via the old StockXpert site.

http://www.microstockgroup.com/general-stock-discussion/anyone-still-on-stockexpert/msg463294/#msg463294

noodle · « **Reply #4 on:** October 04, 2017, 12:34 »

Delay of payouts is a red flag that a site could go under any moment

angelawaye · « **Reply #5 on:** October 04, 2017, 13:33 »

They always pay me (takes about 1 month though). I get a couple a year of $50 (the minimum payout).

prostock · « **Reply #6 on:** November 01, 2017, 01:59 »

Still waiting for payment request on August, whether it's worth sending mail to Istock or Getty ?

Dole · « **Reply #7 on:** December 01, 2017, 15:45 »

Today I've received this email:
Dear Stockxpert Contributor,

We appreciate your past participation and submissions to Stockxpert.

We wanted to let you know that we are planning to retire the Stockxpert platform and are removing all Stockxpert images from our websites and distributors that license the Hemera collection, including Thinkstock by Getty Images. We expect to have this complete by the end of December.

As a result, this is our notification that your Stockxpert agreement is terminated effective January 1, 2018.

Final Payment
Affiliate licenses will be reported to us in early 2018 and a final payment will be made by June 30, 2018. All remaining balances will be paid, including balances that do not meet the payment minimum, as part of the final payment.

We’ll provide additional information closer to the date of the final payment.

We will continue to process payment requests that meet the $50 minimum up until the final payment.

If you have any questions, please contact us.

If you are interested in continuing working with us, please click here to apply to become a contributor to iStock by Getty Images.

We’d like to thank you again for your participation in Stockxpert.

Sincerely,
Getty Images

89710093, Hemera Technologies

ArenaCreative · « **Reply #8 on:** December 01, 2017, 15:47 »

Stockxpert Contributor Agreement Termination Notice

http://app.engage.gettyimages.com/e/es?s=1591793372&e=1388270&elqTrackId=178baed6532740e59ffea78497faafe5&elq=e6eb68f256eb416f9dfe00669ffc3c66&elqaid=18443&elqat=1

So I moaned to istock support today about STILL not getting paid since August... and they sent me this email within 6 hours. Coincidence? I think not. That means they are going to drag their feet until June of 2018 to pay us what we are owed.

Reckless · « **Reply #9 on:** December 01, 2017, 16:24 »

Going to miss those random payouts. It was like free money for work done years ago.

Dole · « **Reply #10 on:** December 01, 2017, 16:53 »

Quote from: ArenaCreative on December 01, 2017, 15:47

So I moaned to istock support today about STILL not getting paid since August... and they sent me this email within 6 hours. Coincidence? I think not. That means they are going to drag their feet until June of 2018 to pay us what we are owed.

I did contact Istock after Stockxpert stopping response to my request. At first, Istock responded:
"Thanks for your message.

You have contact iStock by Getty Images.

We won't be able to assist with your Stockxpert account since it is not part of our company. But please, feel free to reach out to us if you need assistance with your iStock account.

Regards,

Ariádine | Customer Service Associate
1 866 478 6251

"
I replied, the contact on stockXpert:
iStockphoto LP
Suite 200 - 1240 20th Ave. S.E.
Calgary, Alberta T2G 1M8
Canada
That's Istockphoto, your company!!! Then, they gave me the "Stockxpert Contributor Agreement Termination Notice" within an hour.

Mantis · « **Reply #11 on:** December 01, 2017, 19:06 »

I just requested my final payout from them. $189 made in 9 months.

JimP · « **Reply #12 on:** December 06, 2017, 16:17 »

Just got the termination notice, I don't know if I have a balance or not. I was already on IS when they pulled the switch and dropped us into Thinkstock. A payment would be nice but I don't think there's anything coming. I haven't written to them in years and don't have an account. I get the feeling that this was sent to everyone who ever had an account there?

Mantis · « **Reply #13 on:** December 06, 2017, 19:42 »

Quote from: JimP on December 06, 2017, 16:17

Just got the termination notice, I don't know if I have a balance or not. I was already on IS when they pulled the switch and dropped us into Thinkstock. A payment would be nice but I don't think there's anything coming. I haven't written to them in years and don't have an account. I get the feeling that this was sent to everyone who ever had an account there?

Do you still have your StockXpert login? I kept mine and I have a balance each year. This year it was $150, last year $360. Might be worth looking into, but if you have a balance they will pay you anyway according to their email. I went ahead and requested payout anyway, through StockXpert as I do each year.

angelawaye · « **Reply #14 on:** December 06, 2017, 21:47 »

I had no idea! I will miss those $50 payments here and there ...

prostock · « **Reply #15 on:** December 07, 2017, 03:13 »

Yesterday they sent me a earnings I'm waiting for from August, but there are still a few dollars left to be sent by the end of June 2018.

joyt · « **Reply #16 on:** December 07, 2017, 03:50 »

I still haven't received the payment. Waiting for more than 6 months!

JimP · « **Reply #17 on:** December 07, 2017, 12:57 »

Quote from: noodle on October 04, 2017, 12:34

Delay of payouts is a red flag that a site could go under any moment

Mostly right, they are closing the site. I'm pretty sure I have nothing due, I was on iStock and they moved everything from StockXpert to thinkstock. But if I get a payment this June that will be a nice gift.

rinderart · « **Reply #18 on:** December 07, 2017, 17:30 »

Quote from: JimP on December 07, 2017, 12:57

Quote from: noodle on October 04, 2017, 12:34
Delay of payouts is a red flag that a site could go under any moment

Mostly right, they are closing the site. I'm pretty sure I have nothing due, I was on iStock and they moved everything from StockXpert to thinkstock. But if I get a payment this June that will be a nice gift.

Agree.

etienjones · « **Reply #19 on:** December 10, 2017, 04:53 »

I requested a payment in October, before the announcement, and received it two months later.

borg · « **Reply #20 on:** December 11, 2017, 08:46 »

Certainly, one big amount of money stays there for their interests for a half year...

zimmytws · « **Reply #21 on:** December 11, 2017, 12:14 »

I think some of you will be pleasantly surprised by your payout if you havent checked your StockXpert account in a while. I hadnt checked mine for 2-3 years because I just assumed the earnings were being ported over to iStock. Nope, when I logged into StockXpert several months ago, I had $1500 in there. I requested payment and they eventually paid it out.

JimP · « **Reply #22 on:** December 11, 2017, 12:22 »

Quote from: zimmytws on December 11, 2017, 12:14

I think some of you will be pleasantly surprised by your payout if you havent checked your StockXpert account in a while. I hadnt checked mine for 2-3 years because I just assumed the earnings were being ported over to iStock. Nope, when I logged into StockXpert several months ago, I had $1500 in there. I requested payment and they eventually paid it out.

I didn't think we had a choice because I was already accepted on IS. No access but I did get an email.

joyt · « **Reply #23 on:** February 25, 2018, 04:16 »

Anybody knows how to make them pay??? How long they will promise to pay not paying??? It's more than half a year have passed since my payment request!!!

prostock · « **Reply #24 on:** February 25, 2018, 11:47 »

Dear Stockxpert Contributor,

We appreciate your past participation and submissions to Stockxpert.

We wanted to let you know that we are planning to retire the Stockxpert platform and are removing all Stockxpert images from our websites and distributors that license the Hemera collection, including Thinkstock by Getty Images. We expect to have this complete by the end of December.

As a result, this is our notification that your Stockxpert agreement is terminated effective January 1, 2018.

Final Payment
Affiliate licenses will be reported to us in early 2018 and a final payment will be made by June 30, 2018. All remaining balances will be paid, including balances that do not meet the payment minimum, as part of the final payment.

We’ll provide additional information closer to the date of the final payment.

We will continue to process payment requests that meet the $50 minimum up until the final payment.

If you have any questions, please contact us.

We’d like to thank you again for your participation in Stockxpert.

Sincerely,
Getty Images

MicrostockGroup Sponsors

Author Topic: Stockxpert payment delay for more than 4 month!!! (Read 11190 times)

joyt

Artist

Vlad

Jo Ann Snover

noodle

angelawaye

prostock

Dole

ArenaCreative

Reckless

Dole

Mantis

JimP

Mantis

angelawaye

prostock

joyt

JimP

rinderart

etienjones

borg

zimmytws

JimP

joyt

prostock

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