I have unreviewed images going back to August 16th.

I have a lot pending for review as well. They are either very busy or/and don't have enough reviewers. Or something is wrong.. Anyone else?

Weird, some of my images are reviewed within 24-48 hrs.

They seem to be on a strict schedule.  I have images waiting from several different dates but they are being reviewed from one-day-at-a-time.

Well, their FTP is broken again, so it doesn't really matter.

Hi dbvirago,

Could you send me a message with the FTP issue you're having? I'd love to have our support team take a look at this.

Best,
- Boris
Product Owner, Bigstock

I had the same problem with FTP yesterday/today.  I uploaded images early yesterday using Filezilla.  They seemed to upload fine and I could see them in the BS FTP file on Filezilla (the right-hand panel labeled "remote site").  This afternoon when I logged on to BS to complete the upload, nothing had come through.  I went back and looked at the FTP file on Filezilla and the images were still there.  They had not moved from the BS receiving file to where they could be edited.  I deleted them from the receiving file (sorry I don't know the proper name for this) and reloaded them manually.  They went through just fine that way.

Boris, pretty much what w7 said. It happened once or twice a week for a couple of months, then it got better for a couple of weeks and now is broken again. Files upload fine to your ftp server, but never get processed through.

Hi w7lwi and dbvirago,

This is helpful. All images should now be processing correctly. I know that this issue has surfaced several times, so we're going to continue investigating to see what could be the root cause. We recently moved FTP servers onto faster hardware, and I think we should be able to iron this out. Thanks again for your feedback.

- Boris
Product Owner, Bigstock

I loaded some files yesterday which haven't yet appeared not sure whether to wait or try reloading?

I had the same problem this week but now they have gone through so maybe it has been fixed.

Pauws99, are your files still not online? Send me a PM if so.

Thanks everyone.
- Boris

Thanks for taking an interest -) all working now 

4 days later. Broken again

Hi Darryl,

We're going to incorporate some better monitoring and automatic restarts of our scripts to ensure what this sort of thing doesn't happen as frequently as it does today. Thanks for your patience as we work on this. I think we'll be able to have it out within the next couple of weeks.

Best.
- Boris Masis
Product Owner, Bigstock

Quote from: w7lwi on September 21, 2012, 02:58
I had the same problem with FTP yesterday/today.  I uploaded images early yesterday using Filezilla.  They seemed to upload fine and I could see them in the BS FTP file on Filezilla (the right-hand panel labeled "remote site").  This afternoon when I logged on to BS to complete the upload, nothing had come through.  I went back and looked at the FTP file on Filezilla and the images were still there.  They had not moved from the BS receiving file to where they could be edited.  I deleted them from the receiving file (sorry I don't know the proper name for this) and reloaded them manually.  They went through just fine that way.

Same problem !

Anyway, I will stop to upload on BS.
No sales at all!
Why is BS still active?
99% of buyers took SS.

BS veteterans have fun.
Kind regards.

Thanks, Boris. Meanwhile, do I need to ask every day to get my images pushed through? Or stop uploading until you get this sorted out?

Hi Darryl,

We'll keep things going manually, so no need to stop uploading. In parallel we are working on an automated process that should prevent this problem going forward.

Thanks again,
- Boris

Just uploaded some images about an hour ago via FTP.  They are already in the BS files, have been edited and are now pending review.  Hope it stays this way.  Thanks Boris.

Nope, mine is broke again

I have 12 files waiting already for a very long time. Have many new uploads but am waiting until the reviewing of these old ones is done.

We're going to take a look and resolve. Thanks again for your patience everyone.

FTP has worked several days in a row, but back to the original topic.
I have a growing number of images I can't submit due to too many in the queue. I have rarely hit the limit in my 6 years here, but now it's a constant thing. Is there an issue with reviewing as well?

I put 35 in the queue on October 1st and they're still pending - I guess reviewing is slow for everyone?

My upload process has been the same for 6 years. They have never been this far behind. Don't really see the point in uploading at this point. Even if they processed everything in the queue tomorrow, I'd still be on a wait to upload.