My statement shows a negative amount for "Royalty Free still". How can I have negative number, does anyone else have this???

Customers can give files back. Sometimes years later...this is deducted from your income. And if you have a negative balance you have to wait until they cover the refund.

Other macrostock agencies do this too.

But I have never seen this anywhere else on the micros. Maybe some do, I don´t know.

The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock

Quote from: cobalt on April 21, 2017, 17:48
Customers can give files back. Sometimes years later...this is deducted from your income. And if you have a negative balance you have to wait until they cover the refund.

Other macrostock agencies do this too.

But I have never seen this anywhere else on the micros. Maybe some do, I don´t know.

Quote from: zimmytws on April 21, 2017, 18:33
The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock

Maybe you got lucky and had a big sale a while back which has been returned?

Why not take out a support ticket and ask them for their explanation?
You might have to wait a while (several weeks), or you might get lucky and get a reasonably quick answer.
You might even get an answer which makes sense or even which resembles the truth.

Thanks, I will open a ticket and see what they say.

Quote from: ShadySue on April 21, 2017, 18:48

Quote from: zimmytws on April 21, 2017, 18:33
The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock

Maybe you got lucky and had a big sale a while back which has been returned?

Why not take out a support ticket and ask them for their explanation?
You might have to wait a while (several weeks), or you might get lucky and get a reasonably quick answer.
You might even get an answer which makes sense or even which resembles the truth.

So can you only download a txt file with your royalties now or am I missing something?

my royalty free stills are near ZERO this month  pretty weird

Quote from: zimmytws on April 21, 2017, 18:33
The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock

Quote from: cobalt on April 21, 2017, 17:48
Customers can give files back. Sometimes years later...this is deducted from your income. And if you have a negative balance you have to wait until they cover the refund.

Other macrostock agencies do this too.

But I have never seen this anywhere else on the micros. Maybe some do, I don´t know.

If you make a few hundred $$$ a month, then the $60 returns should clear out pretty quickly.

Quote from: wordplanet on April 23, 2017, 09:29
So can you only download a txt file with your royalties now or am I missing something?

Or a pdf, which is slightly easier to work out.
Then you can choose to load your text file into TodayIs20, which is better still; though still nowhere near the info I'd like.