Author Topic: Customers not happy with changes (Read 13699 times)

tickstock · « **Reply #25 on:** September 18, 2014, 13:08 »

Quote from: EmberMike on September 18, 2014, 11:13

Quote from: Monty-m-gue on September 18, 2014, 08:25
Yep, people discussing going over to DPC :-(

To their credit, DPC has been doing a nice job of responding to disgruntled iStock customers on Twitter and inviting them over to try DPC. Maybe we need to invite some of these customers to try better options if they are intent on leaving iStock.

Sean's doing a lot of inviting, every other post on twitter looks like it's from him. Not sure it will work though, stocksy charges $10 for small images and these people want to pay $5 or less. Might be a good time for iStock to start advertising Vetta and S+ files on Stocksy's feed. Tired of paying $100 for images get Vetta for $30.

Sean Locke Photography · « **Reply #26 on:** September 18, 2014, 13:27 »

Unfortunately, the Vetta content is buried in 10 million other files. And isn't really "Vetta" anymore anyways because of that

. Vetta said hasta la vista last week.

Besides, I'm just responding to people who are upset and yelling about it in a public, crowded park. If you see an upset post about another agency, you could probably respond too...

gbalex · « **Reply #27 on:** September 18, 2014, 15:33 »

Quote from: tickstock on September 18, 2014, 11:10

Quote from: Valo on September 18, 2014, 11:03
Istock made a choice to cut off these customers, why is anybody's guess.
To compete against Shutterstock, it's clear. Shutterstock is advertising that they always had every size image at the same price, now it's not an advantage for them. Both companies now see that as the most profitable way to do business. I'm glad they aren't trying to compete with the likes of DPC.

My guess would be that they already lost most of these customers to SS, DT, DPC etc.

They must be attempting to maximize returns on the market segment they think will tolerate higher pricing.

tickstock · « **Reply #28 on:** September 18, 2014, 15:36 »

Quote from: gbalex on September 18, 2014, 15:33

Quote from: tickstock on September 18, 2014, 11:10
Quote from: Valo on September 18, 2014, 11:03
Istock made a choice to cut off these customers, why is anybody's guess.
To compete against Shutterstock, it's clear. Shutterstock is advertising that they always had every size image at the same price, now it's not an advantage for them. Both companies now see that as the most profitable way to do business. I'm glad they aren't trying to compete with the likes of DPC.

My guess would be that they already lost most of these customers to SS, DT, DPC etc.

They must be attempting to maximize returns on the market segment they think will tolerate higher pricing.

I think overall the pricing is a lot lower. Most people on here and buyers were complaining about the prices being too high, they look more inline now with other sites.

Freedom · « **Reply #29 on:** September 18, 2014, 19:36 »

I am not a customer, my DLs/earnings are better comparing to the summer months. Could be just the season.

Holmes · « **Reply #30 on:** September 18, 2014, 23:53 »

yep the new IS model kinda cuts out the low budget buyers and those only needing web resolutions. i am fine with that. i like the new IS offering. it appeals to a higher end buyer with a reasonable budget.

the complainers are still getting amazing high quality images at dirt cheap pricing compared to hiring a photographer and models, and props and location scouts etc. these whiners are spoiled by give-away pricing of sites like SS.

Dook · « **Reply #31 on:** September 19, 2014, 00:57 »

SS is not a giveaway site, it has subscription model. Ih you read Istock Facebook page, it's not what those customers want (it's too much of an investment), they want a cheap single purchase. And that was a giveaway, if you ask me.

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Author Topic: Customers not happy with changes (Read 13699 times)

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