Quote from: klsbear on February 04, 2017, 14:37
No e-mail for me yet either. I have received all of the other e-mails leading up to the change-over. Not unexpected.

They said (last night) that they are still working through non-exclusives and emails would continue today.

Quote from: Newsfocus1 on February 04, 2017, 14:11

Quote from: sylwiab on February 04, 2017, 12:23
Ok..so i don't understand nothing....and it's really frustrated.

1) Where is my portfolio now? All my files? I saw them in Deep Meta v2 , now Deep Meta v3 is empty...
Also i can't find my portfolio on  GettyImages,  Esp profile is also empty. Should i upload all files again but via ESP??? ( i'm non- exclusive contributor)


2) What about sales : i saw SOME  (of course i have no idea which one because Deep Meta v2 doesn't  work properly also ) sales in January . Do they pay the money about 25 February with specific information about what kind of file was sold?

3) Where is support center??

Its' really hard to understand everything when English is not your native language, but thanks to this Istock/Getty/Deep Meta thing it's a kind of disaster..

Your portfolio is where it always was at Istockphoto.com - which is now the site for buyers (you can still log in as ever and see your files). No need to re-upload!

Sales data for rest of December and January will be posted on the ESP site on February 20 with payments (where applicable) going out on Feb 25.

Support is via link on top right "need help?" or go to the forum ("Contributor Community") for answers -link to that is also on top right.

Thank you very much for information.

I was also asked about support because when i try to contact via " need help" >> "contact us " some kind of warning showed up : " Unsecure page!" .

Quote from: Newsfocus1 on February 04, 2017, 14:46

Quote from: klsbear on February 04, 2017, 14:37
No e-mail for me yet either. I have received all of the other e-mails leading up to the change-over. Not unexpected.

They said (last night) that they are still working through non-exclusives and emails would continue today.

Thank you for the information. I cannot view the contributor forums anymore. The links and password I changed to for forums following their the Aug. 2015 migration from the iStock to Getty contribiputor forums isn't working anymore and the "forgot password" link is not sending the promised email.

Quote from: klsbear on February 04, 2017, 14:37
No e-mail for me yet either. I have received all of the other e-mails leading up to the change-over. Not unexpected.

X2

A batch of emails will be going out on Monday.

Quote from: ShadySue on February 04, 2017, 16:00
A batch of emails will be going out on Monday.

Because figuring out how to automate the process is beyond their skill level? Can't keep running through the weekend?

Quote from: klsbear on February 04, 2017, 16:03

Quote from: ShadySue on February 04, 2017, 16:00
A batch of emails will be going out on Monday.

Because figuring out how to automate the process is beyond their skill level? Can't keep running through the weekend?

Quite probably both of these.
But really, unless someone is super anxious to upload files (?!), there's nothing much there.

Quote from: klsbear on February 04, 2017, 16:03

Quote from: ShadySue on February 04, 2017, 16:00
A batch of emails will be going out on Monday.

Because figuring out how to automate the process is beyond their skill level? Can't keep running through the weekend?

Here's to IS on weekend break.

The portfolio will be seen next week, according to the email I've just received.

Never mind, I read a wrong email.

Niktol, thanks! Do you mean we cannot log in now?

I seem to remember they said the work would be completed on Feb. 3, is it correct or not?

Quote from: Freedom on February 04, 2017, 18:20
Niktol, thanks! Do you mean we cannot log in now?

I seem to remember they said the work would be completed on Feb. 3, is it correct or not?

I can log in, because I received an email with the login link on Feb 2. Not much to see there though. I can still log into my istock account and see some info there. The previous version of DeepMeta also works (sort of).

Those who did not will probably have to wait until next week.

I haven't received the email yet, but was able to log in.  Used the Forgot my Username link and discovered my email address is my username.  Then used the Forgot my Password link to create a new password.  So I'm in, not that there is anything to see yet.

Thanks for the replies.

Which user name?

Old IS user name or Getty Forum user name?

Quote from: disorderly on February 04, 2017, 18:37
I haven't received the email yet, but was able to log in.  Used the Forgot my Username link and discovered my email address is my username.  Then used the Forgot my Password link to create a new password.  So I'm in, not that there is anything to see yet.

Tried this. Didn't work for me.

The current top thread in the iS Help forum (you don't need your ESP details to get in there, or at least I can get in as previously and with my different ESP login details) is dealing with ESP issues and may have some of the answers people here are asking for.
Or maybe yours are different, so why not ask there?

(from another source I'm seeing that some are finding the deleting cookies lets them in, but not everyone is successful by so doing).

Quote from: Freedom on February 04, 2017, 18:53


Old IS user name or Getty Forum user name?

The old IS user name (an email) is what I was supposed to use.

I couldn't get on to esp. I even tried resetting the password and that didnt help. Also can't log into their forum anymore so no help there.

Quote from: Justanotherphotographer on February 04, 2017, 20:03
I couldn't get on to esp. I even tried resetting the password and that didnt help. Also can't log into their forum anymore so no help there.

I am in the same boat, I can not login to esp neither to contributors forum. I hope Getty people are reading the posts in this forum since its the only way I can comunicate with them now. Bad.

Quote from: Juanmonino on February 04, 2017, 20:23

Quote from: Justanotherphotographer on February 04, 2017, 20:03
I couldn't get on to esp. I even tried resetting the password and that didnt help. Also can't log into their forum anymore so no help there.

I am in the same boat, I can not login to esp neither to contributors forum. I hope Getty people are reading the posts in this forum since its the only way I can comunicate with them now. Bad.

There are some iStock groups on Facebook that are sometimes responded to, you might try there if you can't get help elsewhere.

Search for 'iStock Exclusive' and 'iStock only'. I'm not that familiar with Facebook so I don't know how to link directly, sorry.

I am not on FB either.

Emailed Getty through contact page. Will they respond?

My DM is still working though.

I have the same problems - exclusive - no e-mail - no GI forum. I got in touch with them using https://esp.gettyimages.com/contact. No news yet.

Just one question.

I am now starting using ESP with deepmeta 3.  Is any possible way DELETE uploaded/submitted  files from ESP  ?? 

I did not receive the email, but did the following:

In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.

Now my "problems" are:

- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.

- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )

Quote from: chess1master on February 05, 2017, 09:56
Just one question.

I am now starting using ESP with deepmeta 3.  Is any possible way DELETE uploaded/submitted  files from ESP  ??

No

Istock/Getty removed your ability to delete images you have to write to them and ask them to do it

i got my invitation. also downloaded deepmeta v3. but at this point i wouldn't upload with a 10 foot pole.  things are so buggy and confusing  right now. isnt it wiser to let them figure out and fine tune before hopping in?