Got my invitation today. Even doing an earlier reset ( see below )  I was able to enter on same account.

DM2 report a new credit sale ( ESP site got it too, on downloads page ), but still missing almost 100,95$ ... duh.

I did not receive the email, but did the following:

In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.

Now my "problems" are:

- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.

- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )

Still no invitation but managed to get in using email and reset method but DeepMetaV3 won't login using the same user/pass.

Have You tried login, on dm3, with account email ( not username )? Between my password reset and invitation email I logged with email and the new password on dm3 without any problem.

Got my invitation today. Even doing an earlier reset ( see below )  I was able to enter on same account.

DM2 report a new credit sale ( ESP site got it too, on downloads page ), but still missing almost 100,95$ ... duh.

Quote from: Paulo M. F. Pires on February 05, 2017, 05:41

I did not receive the email, but did the following:

In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.

Now my "problems" are:

- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.

- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )

I did the same exact thing, did the password reset using my iStock contributor email / and now I am able to login to ESP.

However in my case,

It shows nothing but an error that say's your account has not been setup to use ESP.

I assume, I am awaiting on migration of data.

Received one reply from my efforts of attempting to contact the ESP support team, only to mention a few deadlines when access should be restore which already have expired a couple of day's ago, to which I sent out another email for status, but have not yet received a reply ( it is on the 2nd day ) for that email.

But seeing this is a big migration, I may be at the bottom of the totem pole, as my account was a "new" contributor account as of December of 2016

Cheers,

Dave | ModernPics 

Quote from: qunamax on February 08, 2017, 06:28

Still no invitation but managed to get in using email and reset method but DeepMetaV3 won't login using the same user/pass.

Have You tried login, on dm3, with account email ( not username )? Between my password reset and invitation email I logged with email and the new password on dm3 without any problem.

Yes, DeepMetaV3 still returns the same error for both email and username, some Internal server error 500.

@outoftheblue,

I hear ya, I thought I was doing the right thing with the password reset.

And still, there is a chance that I missed the migration email as I have a couple of layers of spam protection.

But, I am sure we are in the mixx, it just may take someone over at Getty to fix our profiles.

Someone just mentioned they banned the migration, I assume meaning - "postponed" the migration?

Sometimes it seems like there is a only a couple of support rep's / engineers doing this migration, but I will tell you what else I noticed:

The Work For Us web site completely crashed hard, and when it sort of came back, I could tell not all servers within their anycast network were updated, as sometimes you refresh you get translation file missing, then refresh again all good.

I had submitted images for consideration which were all gone, so I resubmitted on the restored system, which does not have all the same features as the old system that crashed, like login, an ability to see the gallery of images submitted and ability to like them see view stats etc.

So something took place that is for sure.

Hoping for the best

Dave | ModernPics

Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.



Sent from my iPhone using Tapatalk

Quote from: Tk113 on February 09, 2017, 11:40

Quote from: stefanocarocci on February 07, 2017, 05:09

Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.

Sent from my iPhone using Tapatalk

I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty,  title keyword and description data.
Anyone with the same problem?

No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.


Sent from my iPhone using Tapatalk

Quote from: Tk113 on February 09, 2017, 13:34

Quote from: stefanocarocci on February 09, 2017, 12:52

Quote from: Tk113 on February 09, 2017, 11:40

Quote from: stefanocarocci on February 07, 2017, 05:09

Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.

Sent from my iPhone using Tapatalk

I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty,  title keyword and description data.
Anyone with the same problem?

No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.

Disinstalled all versions, installed new insert new credential to login, login ok. Did a new batch with only 1 file uploaded and... same error.... "a task was cancelled". i opened a ticket on esp and wrote to deepmeta, i hope in a reply...
i try to upload 1 file from QHero and seems ok but i really don't like qhero...

I have not received yet the mail from esp but i can login both on the site and the deepmeta, really frustated....

That's really strange, hopefully esp can help you resolve this problem. Probably something simple.


Sent from my iPhone using Tapatalk

Logged in using the Forgot password option. Now it says:

We're sorry.
Your account is not currently set up for ESP access.

Is this supposed to be normal? I'm getting tired of this mess.

Quote from: Tk113 on February 09, 2017, 13:34

Quote from: stefanocarocci on February 09, 2017, 12:52

Quote from: Tk113 on February 09, 2017, 11:40

Quote from: stefanocarocci on February 07, 2017, 05:09

Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.

Sent from my iPhone using Tapatalk

I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty,  title keyword and description data.
Anyone with the same problem?

No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.

Disinstalled all versions, installed new insert new credential to login, login ok. Did a new batch with only 1 file uploaded and... same error.... "a task was cancelled". i opened a ticket on esp and wrote to deepmeta, i hope in a reply...
i try to upload 1 file from QHero and seems ok but i really don't like qhero...

I have not received yet the mail from esp but i can login both on the site and the deepmeta, really frustated....

Hi there Stefano, I'm glad to read that qHero works for you, but despite qHero being the only tool solving your problem, your are saying you don't like qHero? If you don't mind I would love to hear what it is that you dislike - maybe we could improve? Reach out at [email protected].

Best, Kasper.

Hi at last I'm inside, but I can�t see the content I had on Istock, where is the old content supposed to be?

Thanks

As I understand,  ESP pretends to be Royaltie$ and Portfolio management unique platform for both ( Istock, Getty ). So far they will both exists.

So probably  Your content still on Istock site. If You try sarch on getty there is a option to "istock". From portfolio management I'm still trying figure out...

   

Not much in the way of responsiveness:

I have received the same email, quoted below,  twice for several separate inquiries, expressions of concern.  The issue with Chrome re-cycling the login page has not been resolved.  I was not a user of Deep Meta (DM) before, but alas I may become one before too long.  I am able to upload via DM3 .. but who . knows where it goes on ESP - no trace - only record I have is on, of course, DM3.  I have uploaded 200+ images to all the other sites with whom I work with istock quickly falling behind as I cannot afford the time pissing around with this.  It sounds like Getty has plans for adding on the upload/management capability to ESP in future weeks .. but really ?   E.G. they took a working upload management interface away .. and just left the contributor community hanging.  Ya .. nice.  That's the BREAD and BUTTER community of contributors, .. left haning, because the replacement upload/management tool .. is weeks away from being ready. Nice.

This I expected, and furthermore, judging by the language and tone of the email, which appears politely condescending, they (Getty) are going to do whatever it is they intend, in their own time, however they feel, and issue edict emails such as this until whenever whatever is not working ... is.

In other words  "We know you guys aren't that happy, you'll just have to wait it out until we get it organized."  That would have been a simpler email.

I like iStock as i have decent sales there.  And bad as it is/can get *sigh*  I will just wait and backlog my work there until they get some sort of semblance with the upload/management GUI at ESP.  I really dont like DM ... I still stand by my (and another poster's) fix/ready date of April.

Pro forma response email:

-------
Thank you for contacting ESP login help. It looks like you have an issue with the ESP single sign on, so please carefully read the general guidance below.
 
INVITATIONS
 
All invitations to ESP have been sent out. Please log in with the ESP username you received in your invitation email and the password you created, NOT your iStock member name and password.
 
If you are already registered in ESP as an iStock videographer, you were not sent a new invitation email last week. When you log in to esp.gettyimages.com using your video login credentials, you should see the new ESP landing page and that we�ve updated your account by adding any other approved file types.
 
PASSWORD RESET
 
If you need to request a password reset, please make sure you put your email address in both the username and email address fields. If you still do not receive the password reset email from the ESP site, please try resetting your password through Getty Images using your ESP username and email address here: https://www.gettyimages.ca/forgot-password [nofollow]
 
- -
 
ESP SUPPORT
 
If you were able to log in to your account, please see our ESP Support forum thread in the Contributor Community for any questions or issues about the new ESP site.
https://contributors.gettyimages.com/forum/default.aspx?g=posts&t=6639#post68123 [nofollow]
 
Please note that this email is for ESP log in issues only. If you further assistance, please create a support ticket in your ESP account.
 
- -
 
FURTHER ASSISTANCE
 
If you are still unable to log in to your account, please respond to this email.
 
Please note: if you are an approved iStock videographer but have never uploaded a file via esp, you may have a pending invitation from several years ago. If you think this applies to you, please respond back and we will take a closer look and resend you that existing open invitation.
 
Sincerely,
Contributor Relations

iStock by Getty Images
www.istock.com [nofollow] | www.gettyimages.com [nofollow]

the stats in ESP it's still not live as said in the contributor forum.... should be done by the end of this week (https://contributors.gettyimages.com/forum/default.aspx?g=posts&t=6385&p=32#post67919), they still have few hours left i'm not so optimistic about that