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Author Topic: Getty contributor account hacked reported since 15 days: no answers  (Read 800 times)

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« on: November 20, 2023, 05:35 »
+1
After receiving an email from Getty:
"Dear Getty Images Contributor,
We received and processed a request to update your payment information or email.
For security purposes, if you did not initiate a change please:
    Sign in to your Getty Images account to check and possibly update your current payment method and email address.
    Please contact contributor services immediately by responding to this email and informing us that you didnt initiate a change to either your payment information or email.
    Change your Getty Images password.
Thank you,
Getty Images Contributor Services"

I tried to sign in to my contributor account but the password was changed and the thief also made a secondary password.
I made a ticket support on nov.7th and never had any answers yet (apart from the automatic response when you submit support ticket), despite other emails from me reviving them.
Have no access at all to my account.
Thank you Getty


« Reply #1 on: November 20, 2023, 05:40 »
+1
try the getty facebook groups

maybe there is an admin reading there that can expedite things

i am so sorry this happened to you

« Reply #2 on: November 20, 2023, 21:40 »
0
Can't you use "Forgot Password" option to change password, if you still have access to your mail id?

« Reply #3 on: November 21, 2023, 02:51 »
+1
I wonder how a thief will update tax information.

« Reply #4 on: November 21, 2023, 03:26 »
+1
I tried to sign in to my contributor account but the password was changed and the thief also made a secondary password.
I made a ticket support on nov.7th and never had any answers yet (apart from the automatic response when you submit support ticket), despite other emails from me reviving them.
Have no access at all to my account.
Thank you Getty

How was your password stolen? What sites do you use to upload your content to ESP?


 

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