Author Topic: Istock balance updating but sales not showing? (Read 5422 times)

gostwyck · « **on:** June 16, 2012, 07:28 »

My Istock balance has updated several times this morning but no new sales are registering in the 'Last DL' column. Anyone else finding this?

Sean Locke Photography · « **Reply #1 on:** June 16, 2012, 07:41 »

http://www.istockphoto.com/forum_messages.php?threadid=344677&page=1

gostwyck · « **Reply #2 on:** June 16, 2012, 07:48 »

Doh! Thanks for that __ forgot about the PP.

Jo Ann Snover · « **Reply #3 on:** June 19, 2012, 22:12 »

A couple of hours ago my balance went down by about $7 even though one more sale is showing than had been earlier. No refund notice (I had one earlier in the day when a customer apparently wanted a larger size which is about the only good kind of refund!).

AFAIK the PP can't make the total run in reverse

Has anyone else seen their balance go backwards this afternoon/evening?

ETA: This morning I submitted a support ticket to ask about this - no refund e-mail for this, but I have been getting them for other refunds (i.e. it's not a general problem of not getting mails). It really is bad that the on site information doesn't have complete records of every debit or credit to the account...

Jo Ann Snover · « **Reply #4 on:** June 20, 2012, 19:23 »

So support got back to me today and they don't see any adjustments to my balance, so they think it's just a known display bug. I replied that this wasn't two different pages showing different amounts, but the same page (the balance at the bottom of the browser window) going down during the day, which seemed to be a different issue.

They replied that they checked into my account and no refunds (beyond one from yesterday morning I received e-mail about) were issued. I don't feel that this is a good explanation for a balance going down (versus going up one place earlier than it does another, which we've seen before when the various Akamai servers are out of sync), but I don't think there's much else I can do except watch things and take screen captures...

As an aside, both e-mail responses were prefaced with an apology for the delay in responding - which wasn't necessary as I only submitted this ticket this morning - so I think it must now be boilerplate text in their responses

ShadySue · « **Reply #5 on:** June 20, 2012, 19:28 »

Quote from: jsnover on June 20, 2012, 19:23

As an aside, both e-mail responses were prefaced with an apology for the delay in responding - which wasn't necessary as I only submitted this ticket this morning - so I think it must now be boilerplate text in their responses

Yes, I've had that sentence on quick responses too.

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Author Topic: Istock balance updating but sales not showing? (Read 5422 times)

gostwyck

Sean Locke Photography

gostwyck

Jo Ann Snover

Jo Ann Snover

ShadySue

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