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Author Topic: Istock F5 epic fail  (Read 284589 times)

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« Reply #375 on: January 06, 2011, 18:35 »
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I just got the Contact Sheet.  Not a mention of any of the site problems nor any word on when those (apparently nonexistent) problems would be fixed. 

I am shocked, I say.  Shocked!


ShadySue

  • There is a crack in everything
« Reply #376 on: January 06, 2011, 18:57 »
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Why does Lobo have to lock every single thread with a snarky comment?
It's his sitz im leben, raison d'etre and sine qua non.

« Reply #377 on: January 06, 2011, 20:47 »
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Why does Lobo have to lock every single thread with a snarky comment? Why not a "We are very concerned with protecting our contributors IP rights. Thanks for noticing, we are looking into it."?

Oh, wait, that's because they don't give a crap about you and your IP rights (and it shines through time and again).

http://www.istockphoto.com/forum_messages.php?threadid=289322&page=2#post5545062


I understand how not posting a link is a good idea, and I understand that tons of traffic sent to the site might tip the thieves off, but...
a. ce at IS isn't going to do a * thing about any of it, except maybe the Vetta file and b. I'm not sure the thieves give a cr*p. Chances are they are out of country and untouchable.

« Reply #378 on: January 07, 2011, 11:20 »
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Is it just me or have they accidentally killed Istockphoto? My sales there are unbelievably terrible this week. It can't be the season because everywhere else is normal to very good.

My January so far - SS 39%, FT 26%, IS ... wait for it ... 21%, DT 12%.

Last January Istock were at 36%. When they finally get around to salami-slicing the commissions even further they'll be virtually nothing left.

« Reply #379 on: January 07, 2011, 12:14 »
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Today's slow, but Wed & Thu were very nice (for January), especially given how much of the site is busted. They did push some search fixes yesterday, so perhaps that's why sales today are slow :)

« Reply #380 on: January 07, 2011, 12:18 »
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Today's slow, but Wed & Thu were very nice (for January), especially given how much of the site is busted. They did push some search fixes yesterday, so perhaps that's why sales today are slow :)
-------------------

Maybe they tweaked best match to futher disfavor independents?  As a new independent, my sales suck and I would guess are worse then they were this time last year.

ShadySue

  • There is a crack in everything
« Reply #381 on: January 07, 2011, 12:30 »
0
As a new independent, my sales suck and I would guess are worse then they were this time last year.
You don't need to guess: it's easy to check! (in Stats)

ShadySue

  • There is a crack in everything
« Reply #382 on: January 07, 2011, 12:37 »
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They did push some search fixes yesterday, so perhaps that's why sales today are slow :)
It's fixed?!
I just did a search, clicked on one of the images, hit the back button, and all the thums were missing except for an apparently random one.
Three F5s made no difference. The Search Results showed as (4), although the real result was 283.
This however isn't consistently replicable, as doing the same again (inputting a search term, clicking on one image, hitting the back button) shows all the thums as it should be.

« Reply #383 on: January 07, 2011, 12:42 »
0
Today's slow, but Wed & Thu were very nice (for January), especially given how much of the site is busted. They did push some search fixes yesterday, so perhaps that's why sales today are slow :)
-------------------

Maybe they tweaked best match to futher disfavor independents?  As a new independent, my sales suck and I would guess are worse then they were this time last year.

as a new independent myself (since Oct), my sales this week have not been too bad actually.  I think it's Ebb, Flow and the Bugs.  (sounds like a great name for a band! haha)

« Reply #384 on: January 07, 2011, 12:43 »
0
They did push some search fixes yesterday, so perhaps that's why sales today are slow :)
It's fixed?!
I just did a search, clicked on one of the images, hit the back button, and all the thums were missing except for an apparently random one.
Three F5s made no difference. The Search Results showed as (4), although the real result was 283.
This however isn't consistently replicable, as doing the same again (inputting a search term, clicking on one image, hitting the back button) shows all the thums as it should be.

"I'm sure it's your browser, try a different one."  That seems to be one of the canned responses. 

« Reply #385 on: January 07, 2011, 12:56 »
0
They did push some search fixes yesterday, so perhaps that's why sales today are slow :)
It's fixed?!
I just did a search, clicked on one of the images, hit the back button, and all the thums were missing except for an apparently random one.
Three F5s made no difference. The Search Results showed as (4), although the real result was 283.
This however isn't consistently replicable, as doing the same again (inputting a search term, clicking on one image, hitting the back button) shows all the thums as it should be.


Search isn't fully fixed, but they did fix a few problems. The one with multiple search terms where one term had only one meaning causing all other terms to have only their default meaning (often giving no results as in horse leg). Another one brought up by a contributor with a rotting bird picture that didn't show (and one where removing illustrations from the results caused the number of search results to increase!).

They have plenty more to to work on though :)

rubyroo

« Reply #386 on: January 07, 2011, 12:57 »
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 I think it's Ebb, Flow and the Bugs.  (sounds like a great name for a band! haha)

 :D :D :D

Copyright it, now!  :D

« Reply #387 on: January 07, 2011, 13:54 »
0
It's fixed?!
I just did a search, clicked on one of the images, hit the back button, and all the thums were missing except for an apparently random one.
Three F5s made no difference. The Search Results showed as (4), although the real result was 283.
This however isn't consistently replicable, as doing the same again (inputting a search term, clicking on one image, hitting the back button) shows all the thums as it should be.

I've been having that issue, not even doing a search. If I go to say page 12 of my portfolio, click on an image, then either click the back button, or use the Back to Results button in the website, I get no thumbs.

And no, I'm not going to use a different browser. But I will use a different site!  ;)

« Reply #388 on: January 07, 2011, 15:24 »
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 I think it's Ebb, Flow and the Bugs.  (sounds like a great name for a band! haha)

 :D :D :D

Copyright it, now!  :D

iStock probably already owns it!  :)

123XXX

« Reply #389 on: January 07, 2011, 23:28 »
0
Today's slow, but Wed & Thu were very nice (for January), especially given how much of the site is busted. They did push some search fixes yesterday, so perhaps that's why sales today are slow :)

Were you just being funny or do you really think fixing the SE was reducing sales in some way on Friday?

« Reply #390 on: January 07, 2011, 23:44 »
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I was trying to be deeply sarcastic about the poor quality of their software - that their fixes often weren't and contained more bugs to boot. If it wasn't that, perhaps it was that it's the Orthodox/Coptic Christmas Day today.

I do think that the many search bugs have affected sales, even though this is typically a fairly slow time of the year.

123XXX

« Reply #391 on: January 07, 2011, 23:58 »
0
I was trying to be deeply sarcastic about the poor quality of their software - that their fixes often weren't and contained more bugs to boot. If it wasn't that, perhaps it was that it's the Orthodox/Coptic Christmas Day today.

I do think that the many search bugs have affected sales, even though this is typically a fairly slow time of the year.

Sorry, I took it a bit seriously I guess since my sales dropped on Friday to 1/5th of what they were on Thursday and I often don't see such big swings from day to day on the weekdays.

Interestingly enough, the sales I did have were files that rarely sell. So maybe there was some correlation to the search changes.

On the other hand, a friend had one his best days this week on Friday. So go figure. Maybe it has something to do with that rock band Ebs Flows & Bugs :)

As for the time of year issue, would it be safe to say that things normally start getting back on track by the second week in Jan?

SNP

  • Canadian Photographer
« Reply #392 on: January 08, 2011, 01:02 »
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My sales have been great this week. Pleasantly surprised given the site and search issues.

« Reply #393 on: January 08, 2011, 02:47 »
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As for the time of year issue, would it be safe to say that things normally start getting back on track by the second week in Jan?

Yes. Monday should see everyone back at work and the hangovers/party spirit consigned to the dustbin of history.

SNP

  • Canadian Photographer
« Reply #394 on: January 08, 2011, 12:13 »
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As for the time of year issue, would it be safe to say that things normally start getting back on track by the second week in Jan?

Yes. Monday should see everyone back at work and the hangovers/party spirit consigned to the dustbin of history.

lol. exactly.

« Reply #395 on: January 11, 2011, 10:48 »
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Yes. Monday should see everyone back at work and the hangovers/party spirit consigned to the dustbin of history.

Nope. Didn't happen.

It is now nearly 24 hours since RM assured us that they'd be running a 'manual update' to release all the newly-approved images into our portfolios and the search ... but still nothing. If they can't even manually override the system (that they designed) how long is it going to take them to provide a permanent fix?

« Reply #396 on: January 11, 2011, 11:00 »
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oh look, another epic fail.  Even people that want to buy something at istock can't seem to get in the door:

from this thread:
http://www.istockphoto.com/forum_messages.php?threadid=290922&page=1
Quote
I refered a buyer to istock. They told me when they hit the sign up button it said something to the effect of "we are experiencing a high volume of new sign ups please try again later". Unfortunately they are not going to try again later they just went to another site and found the image there. Is this a known issue? Buyers signing up seems kinda like a priority.

(Edited on 2011-01-10 21:44:24 by LightScribe)


seriously, they really need to get someone in there that can handle this fraud crap without affecting the real buyers. 

lisafx

« Reply #397 on: January 11, 2011, 13:00 »
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Oh dear Lord. 

I am glad they are dealing with the fraud.  I really am.  Surely there should be some way to do that without preventing all new buyers from joining? 

I have never been more grateful to be non-exclusive.

« Reply #398 on: January 11, 2011, 13:02 »
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Oh dear Lord. 

I am glad they are dealing with the fraud.  I really am.  Surely there should be some way to do that without preventing all new buyers from joining? 

I have never been more grateful to be non-exclusive.

They might be dealing with it -- but new posts says it's happening again, targeting "family related".     

lisafx

« Reply #399 on: January 11, 2011, 13:17 »
0

They might be dealing with it -- but new posts says it's happening again, targeting "family related".     

Oh crap.  Well that explains the XXL sales I have gotten today.  Guess this isn't going to really stop until the carcass of Istock has been picked clean.  Once they have everything in the library, the theft will stop.   >:(


 

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