Hi,

Last week I noticed that a number of my sales is valued much below the credit's price. OK, I can understand that bigger customers can get 20-30% off the credits' price. But finally I found 2 sales where 1 credit was valued below $.5... Not big deals, but tried to 'clarify' the situation.
What I have learnt: No response from the Customer Service - after a week my ticket is still open, no clear message from the Service via phone, topic moved from the forum to 'help' section.

What's going on?
Who can check their policies and prove that this missing part from my/our royalties is really a discount for the customer? If these bonuses are a 'science-fiction' what is the next step? I signed contributors agreement but did not agree to be robbed and cheated.

Pav

10000   $10,000.00   $1.00
20000   $19,000.00   $0.95
30000   $28,500.00   $0.95

Could you be more specific, please?

Take a look at this thread and the one it links to. You'll see that iStock gives bigger discounts than those you can buy on the site - customers have to call to get it. It's pretty wretched, but it's been around a while - as has just ignoring or foot dragging on answering customer service tickets. I'm not the only one that has just had tickets disappear, unanswered - there are problems with that aspect of their site operations too.

http://www.istockphoto.com/forum_messages.php?threadid=336305&page=1

"some very old credits floating about from 2004" <- official statement made by kelvinjay, which makes the issue 7-yo, and this silly explanation about %% off.
I guess someone from the management (do they have a management?) will kill the thread. It is to risky to inform contributors about (un)official discounts.

And, I really like this one: "there are several reasons why you may be paid less". What, rains in Scotland?

Pav