Author Topic: IS customer service (Read 3566 times)

fotoxalia · « **on:** September 03, 2008, 06:03 »

After ten (10) weeks and i haven't receive my check from istock...
So i have contact with them either by their ticket system and directly by email (support mail address).
Guess what: two weeks have been passed but not a single word from their side!!!!!!!!!!!

What can i say? Generally i like IS but their customer support service sucks.
Hope to find a way to catch my money.

jcphoto · « **Reply #1 on:** September 03, 2008, 08:04 »

I had an issue once with them. Rather than going through the long process of emails and support tickets, I called them on the phone and resolved the problem in 3 minutes. I don't know if this is feasible from your location, but it worked for me. Sorry you are having trouble with them.

vonkara · « **Reply #2 on:** September 03, 2008, 09:03 »

I discovered one time that the Istock support emails was in my junk mail and I never see it with hotmail, until I look at this folder. I realised that I was able to receive the usual acceptance and rejection e-mails but, because the support was a different contact I suppose, hotmail putted it in the junk

fotoxalia · « **Reply #3 on:** September 11, 2008, 13:35 »

i found out by using their forum that a few other members had the same problem.
So they decide to answer our emails and support tickets really fast!!!
They suggested two solutions: cancellation of the old check and repost a new one, or to transfer the funds by PayPal.
Im glad that their forum works this way.
Happy End!!!

lisafx · « **Reply #4 on:** September 11, 2008, 13:38 »

Glad you finally got a response.

If you have paypal, it is worlds faster than waiting for a check. On average when I was waiting for checks from istock it took about three weeks. I've never had paypal take longer than one.