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Author Topic: November 2017 Payment, i really need help?  (Read 5807 times)

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« on: December 21, 2017, 08:36 »
0
November 2017 payment, for me it was really big surprise. because i am exclusive. I have 491 downloads but Total net earnings $12.65. But what happened this November $ 12,65?
Normally i get really good money.
 
 I need help, why like this? Is it something wrong?


« Reply #1 on: December 21, 2017, 08:43 »
0
you can see November here

ShadySue

  • There is a crack in everything
« Reply #2 on: December 21, 2017, 08:50 »
+4
You'll need to contact them for an explanation. No-one here has access to your account information.
That chart makes it look as though you had one or more refund/s.   :(
« Last Edit: December 21, 2017, 17:43 by ShadySue »

niktol

« Reply #3 on: December 21, 2017, 09:16 »
0
November 2017 payment, for me it was really big surprise. because i am exclusive. I have 491 downloads but Total net earnings $12.65. But what happened this November $ 12,65?
Normally i get really good money.
 
 I need help, why like this? Is it something wrong?

What does the complete itemized report say?

« Reply #4 on: December 21, 2017, 12:47 »
0
You'll need to contact them for an explanation. No-one here has access to your account information.
That chart makes it look as though you had one or more refind/s.

already sended message. I explained everything, i waiting now.

« Reply #5 on: December 21, 2017, 12:52 »
0
November 2017 payment, for me it was really big surprise. because i am exclusive. I have 491 downloads but Total net earnings $12.65. But what happened this November $ 12,65?
Normally i get really good money.
 
 I need help, why like this? Is it something wrong?

What does the complete itemized report say?

i dont understnd anything, in ESP dowloads 491 but i check in todayis20 6933 sales, 1500  sales + $ rest sales - dolar. then 12,65 dolar

niktol

« Reply #6 on: December 21, 2017, 15:36 »
0
November 2017 payment, for me it was really big surprise. because i am exclusive. I have 491 downloads but Total net earnings $12.65. But what happened this November $ 12,65?
Normally i get really good money.
 
 I need help, why like this? Is it something wrong?

What does the complete itemized report say?

i dont understnd anything, in ESP dowloads 491 but i check in todayis20 6933 sales, 1500  sales + $ rest sales - dolar. then 12,65 dolar
You don't need todayis20 for anything. Go to https://esp.gettyimages.com/, open Royalties, set current month - November, choose the contract you wanna download (it'll probably be the only available option that is not "all contracts"). Download both PDF and txt files. They both have the necessary info. The simplest way to extract that info is to go to the end of the pdf file, the very last line with a $ sign will tell you your total royalties. Then open the txt file with Excel, choose tab delimiter, let Excel import the file, go down to the last non-empty line. The number of that line minus one will be the number of files sold. The column AC in Excel will be your itemized gross royalties. Let me know if you are stuck.

« Reply #7 on: December 21, 2017, 16:52 »
0
November 2017 payment, for me it was really big surprise. because i am exclusive. I have 491 downloads but Total net earnings $12.65. But what happened this November $ 12,65?
Normally i get really good money.
 
 I need help, why like this? Is it something wrong?

What does the complete itemized report say?

i dont understnd anything, in ESP dowloads 491 but i check in todayis20 6933 sales, 1500  sales + $ rest sales - dolar. then 12,65 dolar
You don't need todayis20 for anything. Go to https://esp.gettyimages.com/ [nofollow], open Royalties, set current month - November, choose the contract you wanna download (it'll probably be the only available option that is not "all contracts"). Download both PDF and txt files. They both have the necessary info. The simplest way to extract that info is to go to the end of the pdf file, the very last line with a $ sign will tell you your total royalties. Then open the txt file with Excel, choose tab delimiter, let Excel import the file, go down to the last non-empty line. The number of that line minus one will be the number of files sold. The column AC in Excel will be your itemized gross royalties. Let me know if you are stuck.

but i dont have excel, i checked already. i have a lot sales but how 12.65 dolars?

« Reply #8 on: December 21, 2017, 23:23 »
+2
Your problem is you are dealing with Getty.

niktol

« Reply #9 on: December 22, 2017, 02:21 »
0


but i dont have excel, i checked already. i have a lot sales but how 12.65 dolars?

Open the pdf file then and see what sold for how much. You'll see your itemized sales under the title Gross Royalty in the rightmost column. You can get some idea what your sales were and how many you got, not the exact math that you would get from a spreadsheet application, but still. If you really only sold for $ 12,65 there shouldn't be too many sales in the report even with the refund. You will also see what the refunds were for (negative values). Otherwise, it's an accounting error that you can then address.
« Last Edit: December 22, 2017, 02:30 by niktol »

« Reply #10 on: December 22, 2017, 04:53 »
0


but i dont have excel, i checked already. i have a lot sales but how 12.65 dolars?

Open the pdf file then and see what sold for how much. You'll see your itemized sales under the title Gross Royalty in the rightmost column. You can get some idea what your sales were and how many you got, not the exact math that you would get from a spreadsheet application, but still. If you really only sold for $ 12,65 there shouldn't be too many sales in the report even with the refund. You will also see what the refunds were for (negative values). Otherwise, it's an accounting error that you can then address.

i am looking all sales, in pdf folder 451 pages almost 7000 sales. Almost 5000 with negative values. Really i dont understand.

niktol

« Reply #11 on: December 22, 2017, 08:26 »
0


but i dont have excel, i checked already. i have a lot sales but how 12.65 dolars?

Open the pdf file then and see what sold for how much. You'll see your itemized sales under the title Gross Royalty in the rightmost column. You can get some idea what your sales were and how many you got, not the exact math that you would get from a spreadsheet application, but still. If you really only sold for $ 12,65 there shouldn't be too many sales in the report even with the refund. You will also see what the refunds were for (negative values). Otherwise, it's an accounting error that you can then address.

i am looking all sales, in pdf folder 451 pages almost 7000 sales. Almost 5000 with negative values. Really i dont understand.

That looks like a programming glitch. Contact iStock and ask them to check.

« Reply #12 on: December 22, 2017, 08:39 »
0


but i dont have excel, i checked already. i have a lot sales but how 12.65 dolars?

Open the pdf file then and see what sold for how much. You'll see your itemized sales under the title Gross Royalty in the rightmost column. You can get some idea what your sales were and how many you got, not the exact math that you would get from a spreadsheet application, but still. If you really only sold for $ 12,65 there shouldn't be too many sales in the report even with the refund. You will also see what the refunds were for (negative values). Otherwise, it's an accounting error that you can then address.

i am looking all sales, in pdf folder 451 pages almost 7000 sales. Almost 5000 with negative values. Really i dont understand.

That looks like a programming glitch. Contact iStock and ask them to check.

i asked and explained everything, we will see


 

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