Author Topic: November Stats Are Up-to-Date (Read 29947 times)

Karimala · « **on:** December 02, 2011, 03:02 »

My November earnings and download stats have been updated.

aeonf · « **Reply #1 on:** December 02, 2011, 03:24 »

Mine are still stuck at Nov 26.
RC's are updated to god-knows-when.

sharpshot · « **Reply #2 on:** December 02, 2011, 03:38 »

Mine still look well down on what I think they should be, unless my sales almost stopped when the earnings weren't being reported. My last download still shows as 01/11/2011. I have no data from the 26th and several days before that look wrong. Their inability to fix this when they take such a huge commission is alarming. The least we should have is a site that works. All the other sites that make less money seem to be able to fix problems quickly. What happens if istock have a problem like this on the buyers side?

wut · « **Reply #3 on:** December 02, 2011, 04:33 »

Quote from: aeonf on December 02, 2011, 03:24

Mine are still stuck at Nov 26.
RC's are updated to god-knows-when.

+1

Gannet77 · « **Reply #4 on:** December 02, 2011, 06:20 »

Mine have been updated, but I'm not convinced they're accurate. There are certainly discrepancies between the sales showing on the stats page and actual sales, as I have days showing zero sales on the graph but I know from checking the download details for individual files that I did have sales on those days.

On the other hand, it does show downloads in December on the bottom graph when the other graphs don't show any, so maybe they've just added the missing sales from November into the December stats! I guess that would be one way of sorting out what must be quite a mess...

Another day, another SNAFU...

ShadySue · « **Reply #5 on:** December 02, 2011, 06:44 »

Nope, my stats stop at the 26th, but my balance has been growing since then.
My 'Regular downloads by file type (updated daily)' has gone up since yesterday.

Karimala · « **Reply #6 on:** December 02, 2011, 08:11 »

Just in case it broke again, I checked mine again, and everything is still working. Perhaps the fix will take a little time to wind through the database?

The rest of my month is outstandingly awful. Worst month since 2006, which makes me wonder if the sales reporting problem wasn't happening all month long.

Beach Bum · « **Reply #7 on:** December 02, 2011, 08:38 »

Mine are still stuck at Oct. 31st.

pet_chia · « **Reply #8 on:** December 02, 2011, 12:28 »

Quote from: dehooks on December 02, 2011, 08:38

Mine are still stuck at Oct. 31st.

Me too ... I wonder if they're manually updating people's database entries from highest to lowest selling (or randomly).

Seems like a strange way to do things ... I've never seen an e-commerce site with such a hairy-scary, willy-nilly approach to things. Then again I've never participated in any other e-commerce site as a vendor before, only as a consumer.

If they are unable to recruit sufficiently skilled web/DB developers in Calgary ... and if Getty still gives a hoot about microstock ... and if it's as a big a business as they claim it is ... then at some point they must surely be planning to pull the plug on Calgary and start all over again with fresh code in a fresh location. There must be a location somewhere that has a cluster of companies which do e-commerce software development and where there is a critical mass of skilled developers and colleges/universities which train people for that industry. Even if the salaries and office space are more expensive, it has GOT to be more cost effective than what they are doing now.

helix7 · « **Reply #9 on:** December 02, 2011, 12:35 »

Mine are stuck as well.

I won't trust any numbers for November until some December stats start to register.

stockastic · « **Reply #10 on:** December 02, 2011, 12:37 »

Mine are still stuck in October. But maybe they don't update the numbers for non-exclusives anymore :-)

rubyroo · « **Reply #11 on:** December 02, 2011, 12:40 »

Strange that different people are stuck at different places...

Graffoto · « **Reply #12 on:** December 02, 2011, 12:44 »

My stats look OK, but I still cannot see what images were downloaded during Nov.

Allsa · « **Reply #13 on:** December 02, 2011, 13:40 »

Quote from: Graffoto on December 02, 2011, 12:44

My stats look OK, but I still cannot see what images were downloaded during Nov.

Same here.

tee · « **Reply #14 on:** December 02, 2011, 13:51 »

I'm seriously starting to worry that sales aren't even being tracked properly at this point. People have asked on the forum but iS hasn't given any answer as to how sales are tracked differently/better than the rest and why they're accurate while the rest of the site remains buggy. I mean, it was working a few weeks ago - why is it taking so * long to fix? Anyway... I'm still stuck on Nov. 1st. My balance has gone up but it's way slower than even the crappy normal of these last couple months so I don't know if that can be trusted either.

luissantos84 · « **Reply #15 on:** December 02, 2011, 13:54 »

how long now? 2 weeks? more? great stuff really

lisafx · « **Reply #16 on:** December 02, 2011, 14:08 »

Quote from: Allsa on December 02, 2011, 13:40

Quote from: Graffoto on December 02, 2011, 12:44
My stats look OK, but I still cannot see what images were downloaded during Nov.

Same here.

Me too. My stats graph is updated, but individual sales page is still stuck on 11-01-11 for me.

It really didn't change my total enough to recalculate anything in the stats thread though. Still dismal. 11/30 looks like a weekend.

pet_chia · « **Reply #17 on:** December 02, 2011, 14:09 »

I clicked on a couple of my best sellers and they showed individual sales for the month of November. It really baffles me why the "my_uploads" page doesn't reflect these. It would be nice to know what's selling and what isn't, without clicking on hundreds of photos individually. It's hard to plan new shoots and it's hard to get enthused about processing and uploading new content.

Karimala · « **Reply #18 on:** December 02, 2011, 14:10 »

Just to ensure we are all looking at the same page, my OP refers to the stats on http://www.istockphoto.com/user_view.php , not http://www.istockphoto.com/my_uploads

pancaketom · « **Reply #19 on:** December 02, 2011, 15:06 »

Quote from: Karimala on December 02, 2011, 14:10

Just to ensure we are all looking at the same page, my OP refers to the stats on http://www.istockphoto.com/user_view.php , not http://www.istockphoto.com/my_uploads

Neither of mine are correct (I think) - it is possible I had no sales for the last 27 days of the month on IS, but my balance did increase, so I doubt it.

Sedge · « **Reply #20 on:** December 02, 2011, 15:17 »

My royalties and downloads (blue bar graphs) have not updated since November 26th. On the "My Uploads" page, I'm still seeing my most recent sale as being from November 1st. Very frustrating and unprofessional.

madelaide · « **Reply #21 on:** December 02, 2011, 16:16 »

Mine still show my last sale as of Nov 1st, although I had taken note of many sales afterwards. Not really fixed, what is scary.

wut · « **Reply #22 on:** December 02, 2011, 16:22 »

Quote from: lisafx on December 02, 2011, 14:08

My stats graph is updated, but individual sales page is still stuck on 11-01-11 for me.

My aren't...

ShadySue · « **Reply #23 on:** December 02, 2011, 17:00 »

Joyze's post (5 mins ago):
This afternoon (at 3PM MT) we're going to implement a two stage fix for the "My Uploads" page stats bugs. Here are the details:

1. Today, we will update the stats data up to 4:00pm MT on November 26, 2011. These stats will update immediately when the code pushes. People who have not seen downloads occur since November 1st will immediately see a bump in their stats.

2. You will also start to see statistics update from the time of the fix.

3. You will be missing stats from 4:01pm MT on November 26th until the time this fix is live. (We have this data - we are just working on a script to re-generate the gap in the data)

4. When the second script is ready, we'll post again and you will see another update of this missing information and all stats will then be at the correct levels. This second script we anticipate being ready by the end of next week.

Thanks everyone for your patience on this. We apologize for the delay in getting this fixed.

http://www.istockphoto.com/forum_messages.php?threadid=337819&page=1

ShadySue · « **Reply #24 on:** December 02, 2011, 17:03 »

I wonder how it is that some of us have stats up to 26th Nov and some haven't any for the whole of Nov.

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Author Topic: November Stats Are Up-to-Date (Read 29947 times)

Karimala

aeonf

sharpshot

wut

Gannet77

ShadySue

Karimala

Beach Bum

pet_chia

helix7

stockastic

rubyroo

Graffoto

Allsa

tee

luissantos84

lisafx

pet_chia

Karimala

pancaketom

Sedge

madelaide

wut

ShadySue

ShadySue

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