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Author Topic: DepositPhoto and PhotoDune logins in Stock Submitter  (Read 414 times)

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AYA

« on: July 17, 2019, 13:20 »
0
Hi everyone,
I've had to reenter my agency logins on Stock Submitter and I can't seem to upload anything on DepositPhoto and PhotoDune. Is anyone having a similar problem at the moment?
Otherwise, I suspect that I might not have the right informations in the Agencies settings. This is how I entered things so le me know if you spot a mistake.

DepositPhoto
FTP url:   ftp.depositphotos.com
site login:  my DepositPhoto username
Site password:   my DepositPhoto password
FTP login:    my DepositPhoto username
FTP password:     my DepositPhoto password

PhotoDune
site login:  my Envato username
Site password:   my Envato password
FTP password:     my Envato API key

Thanks!


« Reply #1 on: July 17, 2019, 21:19 »
0
PhotoDune - you probably have wrong FTP password specified.

DP - it could be their FTP server issues, if the balance is getting updated correctly then the login & password are correct.

AYA

« Reply #2 on: July 18, 2019, 09:05 »
0
Thanks Niakris,
I think you are right about deposit photo: my balance is up to date and I also tried addingtheir FTP log in in a custom FTP field and it didn't work so I'll try later.
For PhotoDune, I followed exactly these instructions so I'm very confused as to why it's not working: https://help.author.envato.com/hc/en-us/articles/360000528246-How-to-Upload-Photos-to-PhotoDune-and-Elements

The one thing I am noticing with PhotoDune is that although I am trying to upload 33 images, it says that 39 are trying to upload. Could it be that there are some weird extra files blocking the submission process?

Thanks!

« Reply #3 on: July 18, 2019, 11:12 »
0
Probably those extra files are previews

Please try logging manually to their FTP server with FileZilla to see if that'll work.
« Last Edit: July 18, 2019, 11:42 by Niakris »


 

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