Author Topic: MicrostockPlus information (Read 7926 times)

everest · « **on:** November 13, 2020, 14:23 »

Hello:

What's your experience with this site. I have used a few times StockSubmitter and wanted to try this service but the chat is not working. Nobody online even if you are number one in the queue.
I am a footage submitter so lots of Gigabyte. As there is no pricing information to be found anywhere nor detailed information. I would say it is quite opaque, is it priced like Stocksubmitter by number of files or by Gbytes of files uploaded. How about the pricing, more or less expensive that Stock Submitter?

And what about security? At stock submitter the files remain in my hard disks and are sent over ftp. Here you upload to a site with very little info and not very transparent at all. Is it safe? Have you had any issues regarding security there?

If somebody has some good or bad experiences I would love to hear them.

Niakris · « **Reply #1 on:** November 14, 2020, 00:30 »

Quote from: everest on November 13, 2020, 14:23

Hello:

What's your experience with this site. I have used a few times StockSubmitter and wanted to try this service but the chat is not working. Nobody online even if you are number one in the queue.
I am a footage submitter so lots of Gigabyte. As there is no pricing information to be found anywhere nor detailed information. I would say it is quite opaque, is it priced like Stocksubmitter by number of files or by Gbytes of files uploaded. How about the pricing, more or less expensive that Stock Submitter?

And what about security? At stock submitter the files remain in my hard disks and are sent over ftp. Here you upload to a site with very little info and not very transparent at all. Is it safe? Have you had any issues regarding security there?

If somebody has some good or bad experiences I would love to hear them.

Apologies for the delayed responses in the Support chat. You've contacted us during night hours and normally we sleep at that time.

Microstock.Plus is using StockSubmitter subscription and thus the pricing is the same.
The only extra limitation is the storage limit - we provide 200Gb for free, but if you need more you can purchase it at 10 EUR/Tb/month.

As of the security, your files are stored on our storage servers and are not directly accessible from the web.

everest · « **Reply #2 on:** November 14, 2020, 03:04 »

Thank you for the reply and info
It would be be useful if there was some info on the site that you want to use about pricing and the conditions you just explained here. About the Chat it would be great if it was unable when it is out of service for whatever reason but giving you a number and remaining time to be attended might be confusing some people.
In any case thank a lot for the info. I will stay with StockSubmitter and sending many thousands of ProRes clips would end up a very costly solution for me. For still images it is a great option I think.

Kind regards.

Quote from: Niakris on November 14, 2020, 00:30

Apologies for the delayed responses in the Support chat. You've contacted us during night hours and normally we sleep at that time.

Microstock.Plus is using StockSubmitter subscription and thus the pricing is the same.
The only extra limitation is the storage limit - we provide 200Gb for free, but if you need more you can purchase it at 10 EUR/Tb/month.

As of the security, your files are stored on our storage servers and are not directly accessible from the web.
[/quote]

Niakris · « **Reply #3 on:** November 14, 2020, 06:52 »

Quote from: everest on November 14, 2020, 03:04

Thank you for the reply and info
It would be be useful if there was some info on the site that you want to use about pricing and the conditions you just explained here. About the Chat it would be great if it was unable when it is out of service for whatever reason but giving you a number and remaining time to be attended might be confusing some people.
In any case thank a lot for the info. I will stay with StockSubmitter and sending many thousands of ProRes clips would end up a very costly solution for me. For still images it is a great option I think.

Kind regards.

If you click on your account balance in the top right corner you will be redirected to your subscription dashboard page where you can manage your subscriptions and see the packages and prices

Not so intuitive, we're planning to rethink this part.

As of the chat - we're using the LiveChat, we've specified in settings that we would prefer using their "continuous chats" and there should be no queue number or a ETA time provided. Probably a bug on their end.
Apologies for the confusion.

everest · « **Reply #4 on:** November 14, 2020, 09:38 »

Thank you very much for your explanation.

On a different subject I hope someday in the future StockSubmitter will include in their supported agencies Artgrid. Right now their submission system is still archaic with no option to add description, keywords for every file as you can only do that submitting a csv file. If at one point they develop this it would be great to do the submissions through your software.

Quote from: Niakris on November 14, 2020, 06:52

Quote from: everest on November 14, 2020, 03:04
Thank you for the reply and info
It would be be useful if there was some info on the site that you want to use about pricing and the conditions you just explained here. About the Chat it would be great if it was unable when it is out of service for whatever reason but giving you a number and remaining time to be attended might be confusing some people.
In any case thank a lot for the info. I will stay with StockSubmitter and sending many thousands of ProRes clips would end up a very costly solution for me. For still images it is a great option I think.

Kind regards.

If you click on your account balance in the top right corner you will be redirected to your subscription dashboard page where you can manage your subscriptions and see the packages and prices
Not so intuitive, we're planning to rethink this part.

As of the chat - we're using the LiveChat, we've specified in settings that we would prefer using their "continuous chats" and there should be no queue number or a ETA time provided. Probably a bug on their end.
Apologies for the confusion.

Niakris · « **Reply #5 on:** November 15, 2020, 11:11 »

Quote from: everest on November 14, 2020, 09:38

Thank you very much for your explanation.

On a different subject I hope someday in the future StockSubmitter will include in their supported agencies Artgrid. Right now their submission system is still archaic with no option to add description, keywords for every file as you can only do that submitting a csv file. If at one point they develop this it would be great to do the submissions through your software.

Quote from: Niakris on November 14, 2020, 06:52
Quote from: everest on November 14, 2020, 03:04
Thank you for the reply and info
It would be be useful if there was some info on the site that you want to use about pricing and the conditions you just explained here. About the Chat it would be great if it was unable when it is out of service for whatever reason but giving you a number and remaining time to be attended might be confusing some people.
In any case thank a lot for the info. I will stay with StockSubmitter and sending many thousands of ProRes clips would end up a very costly solution for me. For still images it is a great option I think.

Kind regards.

If you click on your account balance in the top right corner you will be redirected to your subscription dashboard page where you can manage your subscriptions and see the packages and prices
Not so intuitive, we're planning to rethink this part.

As of the chat - we're using the LiveChat, we've specified in settings that we would prefer using their "continuous chats" and there should be no queue number or a ETA time provided. Probably a bug on their end.
Apologies for the confusion.

You can vote for any agency to be added to the list of the supported ones every time you purchase a subscription package or top up your account balance.
We're working on adding new ones in the order the poll results are suggesting.

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Author Topic: MicrostockPlus information (Read 7926 times)

everest

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