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Microstock Photography Forum - General => Newbie Discussion => Topic started by: 2checkingout on October 31, 2019, 04:09

Title: Shutter stock rejections arrgghh
Post by: 2checkingout on October 31, 2019, 04:09
So submitted two photos of Lake Louise, same shutter speed, aperture, iso, focal length. Taken a few seconds apart and from slightly different angles. One photo gets approved and one gets rejected because of noise. Uh. I get it if both photos are rejected, prefer both are approved. But what gives with the review process?

Sorry rant over.
Title: Re: Shutter stock rejections arrgghh
Post by: trabuco on October 31, 2019, 05:12
Have to learn to live with this. SS and AS rejections are random.

Title: Re: Shutter stock rejections arrgghh
Post by: Brasilnut on October 31, 2019, 09:08
Rise of the machines?
Title: Re: Shutter stock rejections arrgghh
Post by: trabuco on October 31, 2019, 12:25
I'm not sure. But maybe.
Title: Re: Shutter stock rejections arrgghh
Post by: StockDaebak on October 31, 2019, 13:32
So submitted two photos of Lake Louise, same shutter speed, aperture, iso, focal length. Taken a few seconds apart and from slightly different angles. One photo gets approved and one gets rejected because of noise. Uh. I get it if both photos are rejected, prefer both are approved. But what gives with the review process?

Sorry rant over.

Appears so random, same with video, I believe we can resubmit at least once.
Title: Re: Shutter stock rejections arrgghh
Post by: marthamarks on October 31, 2019, 14:11
So submitted two photos of Lake Louise, same shutter speed, aperture, iso, focal length. Taken a few seconds apart and from slightly different angles. One photo gets approved and one gets rejected because of noise. Uh. I get it if both photos are rejected, prefer both are approved. But what gives with the review process?

Sounds to me like they're too similar. Let it go and get busy submitting either… a) different subjects or b) the same subject from a nice variety of viewpoints.
Title: Re: Shutter stock rejections arrgghh
Post by: Stockmaan on October 31, 2019, 14:13
Yes, weird rejections last month or two.. Bad business strategy... I upload to other agencies :)
Title: Re: Shutter stock rejections arrgghh
Post by: DiscreetDuck on October 31, 2019, 17:31
Perfect!!!
Title: Re: Shutter stock rejections arrgghh
Post by: jamesbenet on November 07, 2019, 19:39
After a nearly spotless record of acceptance at shutterstock in video I an now getting 4 out of 5 rejected for ridiculous reasons like noise and artifacts when the footage is clean and denoised even when shot at ISO 100 in daytime on a GH5 at 10bits. My workflow has not changed and all of the rejected have been accepted with no issues at Pond5 and AS.  My guess is SS is going to start rejecting most non factory submissions.  16 years of producing footage and now boom SS acceptance wall.

I really find it disheartening after allnthe work I put in creating and processing these videos. I have never had a refund and sell thousands of clips a year on all sites combined.

Anyone noticed something similar in video?
Title: Re: Shutter stock rejections arrgghh
Post by: georgep7 on November 08, 2019, 04:30
Non native speaker, can you please define

"non factory submissions" ?

Thanks!
Title: Re: Shutter stock rejections arrgghh
Post by: Mimi the Cat on November 08, 2019, 04:34
Non native speaker, can you please define

"non factory submissions" ?

Thanks!

They mean images/vectors/video produced by so called "image Factories" like Africa Studio who employ teams of photographers/videographers, set stylists and key word staff to produce large quantities of stock imagery often in the tens of thousands.

As opposed to the individual contributor like most of us who can only produce a hundred or so images per month.
Title: Re: Shutter stock rejections arrgghh
Post by: Cider Apple on November 08, 2019, 05:24
After a nearly spotless record of acceptance at shutterstock in video I an now getting 4 out of 5 rejected for ridiculous reasons like noise and artifacts when the footage is clean and denoised even when shot at ISO 100 in daytime on a GH5 at 10bits. My workflow has not changed and all of the rejected have been accepted with no issues at Pond5 and AS.  My guess is SS is going to start rejecting most non factory submissions.  16 years of producing footage and now boom SS acceptance wall.

I really find it disheartening after allnthe work I put in creating and processing these videos. I have never had a refund and sell thousands of clips a year on all sites combined.

Anyone noticed something similar in video?
Exactly the same for me James. Word for word. I'm finding it ridiculous.
I haven't thought about only factory submissions are being accepted. Is there any data on this?
Title: Re: Shutter stock rejections arrgghh
Post by: jamesbenet on November 08, 2019, 06:04
I see bulk submissions of video factories passing right through, could be just my impression but my guess is they don't want to anger their big money makers. It may also be some kind of AI doing it and randomly shooting down submissions. Lets see if this corrects on it's own. 

All rejected footage accepted elsewhere with no issues, hmmm!
Title: Re: Shutter stock rejections arrgghh
Post by: Pauws99 on November 08, 2019, 07:26
I see bulk submissions of video factories passing right through, could be just my impression but my guess is they don't want to anger their big money makers. It may also be some kind of AI doing it and randomly shooting down submissions. Lets see if this corrects on it's own. 

All rejected footage accepted elsewhere with no issues, hmmm!
For what its worth I think some of the factories get a free pass or maybe only a sample inspected. I find it hard to believe SS inspect every single image at current submission levels. If a factory is making big money it does make business sense to do this whether its "fair" or not. Fairness is not part of this business now if it ever was.
Title: Re: Shutter stock rejections arrgghh
Post by: Snow on November 08, 2019, 08:26
...
Title: Re: Shutter stock rejections arrgghh
Post by: komikmiha on December 04, 2019, 09:28
Same here. I upload mostly video clips and I got rejections that are really strange. I even got rejection on almost similar clip with person swimming in a river. One clip was approved the other one not because of bad release form.
Title: Re: Shutter stock rejections arrgghh
Post by: MysteryShot on December 04, 2019, 10:57
...also the review times is ridiculously fast, uploaded a batch, set my timer on the phone, it took 40 seconds and the review was done! ...
Title: Re: Shutter stock rejections arrgghh
Post by: jonbull on December 04, 2019, 10:59
So submitted two photos of Lake Louise, same shutter speed, aperture, iso, focal length. Taken a few seconds apart and from slightly different angles. One photo gets approved and one gets rejected because of noise. Uh. I get it if both photos are rejected, prefer both are approved. But what gives with the review process?

Sorry rant over.

lucky they begin rejecting....2 similar images of the same place from slightly little angel? in practice the same image...what's the point?
Title: Re: Shutter stock rejections arrgghh
Post by: jonbull on December 04, 2019, 11:02
I see bulk submissions of video factories passing right through, could be just my impression but my guess is they don't want to anger their big money makers. It may also be some kind of AI doing it and randomly shooting down submissions. Lets see if this corrects on it's own. 

All rejected footage accepted elsewhere with no issues, hmmm!
For what its worth I think some of the factories get a free pass or maybe only a sample inspected. I find it hard to believe SS inspect every single image at current submission levels. If a factory is making big money it does make business sense to do this whether its "fair" or not. Fairness is not part of this business now if it ever was.

agree,. they need this factory, especially  the in easter europe, to offer important lifestyle and model released images who are the bulk of sale. without them who in the earth rightt now would produce complex lifestyle shooting spending thousand dollar? nobody.
Title: Re: Shutter stock rejections arrgghh
Post by: Uncle Pete on December 04, 2019, 11:08
...also the review times is ridiculously fast, uploaded a batch, set my timer on the phone, it took 40 seconds and the review was done! ...

I wish mine did that. Sometimes it takes days, but just for a reminder, reviews used to be days and many days and everyone complained, because it was so important that their latest "stock photo" of some sliced vegetables, a handshake or girl with a headset, was so important, and they had to be online right away.  :)

I always said, what's so important about the next upload, except news and editorial of course, that a picture of an egg and toast, that hasn't been in someones portfolio for buyers since 15 years ago, just has to be there, right now, today? Really?

Yes, I'd like Editorial to be fast tracked and isolated food to be side tracked for a week at minimum. LOL
Title: Re: Shutter stock rejections arrgghh
Post by: MysteryShot on December 04, 2019, 11:17
...also the review times is ridiculously fast, uploaded a batch, set my timer on the phone, it took 40 seconds and the review was done! ...

I wish mine did that. Sometimes it takes days, but just for a reminder, reviews used to be days and many days and everyone complained, because it was so important that their latest "stock photo" of some sliced vegetables, a handshake or girl with a headset, was so important, and they had to be online right away.  :)

I always said, what's so important about the next upload, except news and editorial of course, that a picture of an egg and toast, that hasn't been in someones portfolio for buyers since 15 years ago, just has to be there, right now, today? Really?

Yes, I'd like Editorial to be fast tracked and isolated food to be side tracked for a week at minimum. LOL


...i know it took days before, but now it is crazy fast (EU)Austria, but what worries my is that these "express" reviews will place the images in "the Void" never to be downloaded or seen by anyone  ;D
Title: Re: Shutter stock rejections arrgghh
Post by: Not Today on December 04, 2019, 13:49
Uploaded a batch of 10 videos... all rejected for bogus noise reason

Re-uploaded and submitted one by one after each inspection... all accepted

 ::)
Title: Re: Shutter stock rejections arrgghh
Post by: charged on December 04, 2019, 17:24
If we can rule out AI doing the reviewing (which I have no idea), then perhaps the really fast review time could be due to them having a lot of inspectors in 3rd world countries who are paid by each review. So they just sit by the computer waiting for images to hit the review queue. I've read that is how it works on Amazon's Mechanical Turk.
Title: Re: Shutter stock rejections arrgghh
Post by: Pauws99 on December 05, 2019, 03:59
If we can rule out AI doing the reviewing (which I have no idea), then perhaps the really fast review time could be due to them having a lot of inspectors in 3rd world countries who are paid by each review. So they just sit by the computer waiting for images to hit the review queue. I've read that is how it works on Amazon's Mechanical Turk.
Thats what I think. Its quite hard to get a balance between no available reviewers and submissions which can result in either very short or very long queues. Though I am a sceptic about AI in the end I don't think we have any real evidence either way. I don't actually care if its AI or humans or even chimpanzees so long as it works ;-)
Title: Re: Shutter stock rejections arrgghh
Post by: Not Today on December 05, 2019, 05:04
If we can rule out AI doing the reviewing (which I have no idea), then perhaps the really fast review time could be due to them having a lot of inspectors in 3rd world countries who are paid by each review. So they just sit by the computer waiting for images to hit the review queue. I've read that is how it works on Amazon's Mechanical Turk.
Thats what I think. Its quite hard to get a balance between no available reviewers and submissions which can result in either very short or very long queues. Though I am a sceptic about AI in the end I don't think we have any real evidence either way. I don't actually care if its AI or humans or even chimpanzees so long as it works ;-)

As long as chimpanzees are paid minimum wage...
Title: Re: Shutter stock rejections arrgghh
Post by: Pauws99 on December 06, 2019, 08:15
I see bulk submissions of video factories passing right through, could be just my impression but my guess is they don't want to anger their big money makers. It may also be some kind of AI doing it and randomly shooting down submissions. Lets see if this corrects on it's own. 

All rejected footage accepted elsewhere with no issues, hmmm!
For what its worth I think some of the factories get a free pass or maybe only a sample inspected. I find it hard to believe SS inspect every single image at current submission levels. If a factory is making big money it does make business sense to do this whether its "fair" or not. Fairness is not part of this business now if it ever was.

agree,. they need this factory, especially  the in easter europe, to offer important lifestyle and model released images who are the bulk of sale. without them who in the earth rightt now would produce complex lifestyle shooting spending thousand dollar? nobody.
At last we actually agree on something ;-).
Title: Re: Shutter stock rejections arrgghh
Post by: Astrantia on January 06, 2020, 05:22
The rejections on shutterstock are ridicolous sometimes, but you will have to live with the decision without getting too angry...
I even tried to discuss decisions twice but it did not help at all.
With shutterstock I have the feeling they often (not always) only accept pics with the focus in the middle of the photo. So when I take a pic of a subject which fills the whole space and the main focus (like a head) is in the upper third of that pic it get´s rejected as "the main subject is not in Focus".
Have to live with that.....
Title: Re: Shutter stock rejections arrgghh
Post by: Uncle Pete on January 06, 2020, 10:23
The rejections on shutterstock are ridicolous sometimes, but you will have to live with the decision without getting too angry...
I even tried to discuss decisions twice but it did not help at all.
With shutterstock I have the feeling they often (not always) only accept pics with the focus in the middle of the photo. So when I take a pic of a subject which fills the whole space and the main focus (like a head) is in the upper third of that pic it get´s rejected as "the main subject is not in Focus".
Have to live with that.....

Right and what I've seen is they don't mind backgrounds being soft, if the center subject is sharp, as much as soft front focus, which normally in photos is fine. Not saying never, but in general, soft in front, gets rejected far more often than soft behind.

Ha Ha, writing and asking for specifics? What planet are you from?  ;D Unless the new advocates are actually able to return more than some boilerplate, stock answers, from the blogs and guides? The chances of getting a specific answer or help is pretty slim. One thing you can do, is post on the SS forum in the critique section and let fellow artists try to see what might have been a problem, which maybe you have overlooked yourself?

https://forums.submit.shutterstock.com/gallery/

Or host a full size image and post a question here? You can always delete that after you get help and comments.
Title: Re: Shutter stock rejections arrgghh
Post by: BalkanskiMacak on January 07, 2020, 09:09
Here is my recent experience with the rejections:

-they increased drastically, as for most of us, mainly due to noise or "not in focus". As I was previously mentioning, I reopened my folder "rejections shutterstock" where I store this files to resubmit them after some additional processing: I slightly increase the clarity, perform some noise reduction, and redimension the picture subtracting 200 px on the largest side. If some of them get rejected again, I redimension again the pictures subtracting again 200px, and continue like this for two weeks. After two weeks, I abandon, but in 99% of the cases, after two attempts, the file gets accepted.

-I automatically copy the rejected files in a second folder for Bigstock rejections, as BS is doing even worse in terms of rejections at the moment. So, the moment I get the rejections from BS, I don't even need to do more work, and immediately resubmit the files that I previously worked for SS. They get accepted pretty easily, except their stupid things like rejecting on commercial medieval buildings for copyright, for instance.

-their system to detect the duplicates is still totally useless. I made a few tests submitting files that I had uploaded two or three years ago simply mirroring the picture, they were immediately accepted.

-They seem to prioritise commercial files, that are reviewed in less than an hour, to editorial, that takes sometimes more than a day... I am not sure to understand why they are working this way.

-As somebody else mentioned before, weekend or night reviewers seem to be the worst in terms of review.

-They have some serious issue with the "non licensable content": some of my files of street views got rejected because they had, in the background, hardly visible, sometimes partly hidden behind branches, logos of Vuitton or Chanel, that don;t even appear in the keywords. Even worse, I noticed a bug, given that in every case, the file before or after the one with the logo got rejected for the same reason, even though there was no problem.

So, people were complaining because SS lacked of rejections, they got them, are they happy now?
Title: Re: Shutter stock rejections arrgghh
Post by: trabuco on January 07, 2020, 10:05
I have a new one: "this picture is already in our collection". Not similar one, the same one  :o

So, they don't save metadata and is an AI system.

Title: Re: Shutter stock rejections arrgghh
Post by: Uncle Pete on January 07, 2020, 10:37
Here is my recent experience with the rejections:

-they increased drastically, as for most of us, mainly due to noise or "not in focus". As I was previously mentioning, I reopened my folder "rejections shutterstock" where I store this files to resubmit them after some additional processing: I slightly increase the clarity, perform some noise reduction, and redimension the picture subtracting 200 px on the largest side. If some of them get rejected again, I redimension again the pictures subtracting again 200px, and continue like this for two weeks. After two weeks, I abandon, but in 99% of the cases, after two attempts, the file gets accepted.

-I automatically copy the rejected files in a second folder for Bigstock rejections, as BS is doing even worse in terms of rejections at the moment. So, the moment I get the rejections from BS, I don't even need to do more work, and immediately resubmit the files that I previously worked for SS. They get accepted pretty easily, except their stupid things like rejecting on commercial medieval buildings for copyright, for instance.

-their system to detect the duplicates is still totally useless. I made a few tests submitting files that I had uploaded two or three years ago simply mirroring the picture, they were immediately accepted.

-They seem to prioritise commercial files, that are reviewed in less than an hour, to editorial, that takes sometimes more than a day... I am not sure to understand why they are working this way.

-As somebody else mentioned before, weekend or night reviewers seem to be the worst in terms of review.

-They have some serious issue with the "non licensable content": some of my files of street views got rejected because they had, in the background, hardly visible, sometimes partly hidden behind branches, logos of Vuitton or Chanel, that don;t even appear in the keywords. Even worse, I noticed a bug, given that in every case, the file before or after the one with the logo got rejected for the same reason, even though there was no problem.

So, people were complaining because SS lacked of rejections, they got them, are they happy now?

Nice I like people who try and experiment to get information.

I have a new one: "this picture is already in our collection". Not similar one, the same one  :o

So, they don't save metadata and is an AI system.



Also interesting. I haven't gotten that rejection yet. Not that I want to?
Title: Re: Shutter stock rejections arrgghh
Post by: Yakystockero on January 07, 2020, 10:55
In this cases, if  are salable photos, try to eliminate noise using PS and reduce the size of the photo 3500px x 3500px for example, and upload it again. If it's a photo so similar to the other, it's not worth the time, just let it go.
Title: Re: Shutter stock rejections arrgghh
Post by: trabuco on January 07, 2020, 11:14
I use to resumit the same files. When the rejection is not for "similar" they use to accept them, sometimes after several attepmts. Not the similar ones, I can't skip the program.

I'm having more troubles with editorial content, but it is not my main subject. Gonna focus on creative stuff.
Title: Re: Shutter stock rejections arrgghh
Post by: Tenebroso on January 07, 2020, 11:59
I have a new one: "this picture is already in our collection". Not similar one, the same one  :o

So, they don't save metadata and is an AI system.

Artificial Intelligence about art, capable of determining valid or invalid files for agencies and learning from mistakes, has more value than all microstock agencies together multiplied by 10. Impossible. There is no Artificial Intelligence capable of determining similarity between a real giraffe and a giraffe-shaped lamp.

In addition, being Intelligence, they would not make the current ridicule by eating spam and rejecting valid file collections.

As for the economic resources of the agencies, all are in a period of adaptation to the approved law of the famous article 13. This period of adaptation is to avoid fines and high penalties of all servers that store files with fraudulent copyright.

The agencies, like Google, YouTube, Facebook,...... are with the stopwatch running by putting all available means at their disposal to avoid stolen files stored on their servers, since it is a matter of top priority which will prevent them from accessing the EU market if they are not adapting their storage to fight against copyright infringement. Responsibility, the company that stores these files. There is no good faith of anyone, for that they have adaptation time. The clock continues.

Returning to the issue of rejections, I only send files to SS on Tuesdays, Wednesdays and Thursdays.
Title: Re: Shutter stock rejections arrgghh
Post by: georgep7 on January 07, 2020, 13:03
semiofftopic, I was browsing software for duplicating bios (whatever, I know you don't care :P ) and saw this. https://github.com/arsenetar/dupeguru/ A simple in system duplicate file finder with fuzzy logic to list but also separate same or similar photos. If this can be done as a simple project. Why agencies don't research and run a larger scale version to eliminate copycats and effectively control similars?

???
Title: Re: Shutter stock rejections arrgghh
Post by: Astrantia on January 07, 2020, 14:49

-They have some serious issue with the "non licensable content":

Had a complete series of graveyard pics rejected as "non licensable" last weekend.

I submitted more of that series nearly a year ago, and it was no problem, and they do sell quite good.

Now I wanted to add more of them and the were rejected as "non licensable" :(
Title: Re: Shutter stock rejections arrgghh
Post by: qunamax on January 07, 2020, 16:13
They can't reject as much as I can resubmit.
Title: Re: Shutter stock rejections arrgghh
Post by: DigitalPro on January 07, 2020, 17:10
My turn to suffer.
The following is actually addressed to Shutterstock hoping someone of their stuff is “fishing” on this forum.
Normally my acceptance rate is very good at all agencies I upload to. My Shutterstock acceptance rate is usually about 95%.

Last couple of weeks I go through an ordeal of insane rejections from Shutterstock for all kinds of nonexistent reasons: “focus: the main subject of this image is not in focus”, “noise/artifacts/film grain”, “composition”, “invalid model/property release”, titles/captions/keywords must be in English etc to mention a few.
On the other hand Shutterstock is trying to “motivate” me to produce more content by sending me the Shoot Lists, tries to tell me how important it is to hire and work with models, and emphasizes to have the property release – model release signed when applicable.

Shutterstock is contradicting itself. They tell me to hire and pay models, to pay rent for real estate location, pay assistants, and buy the props. That is – depending on the shoot – pay a large amount of money, spend endless hours to inspect all images one by one, make necessary adjustments, add titles, captions, keywords, double check model/property releases for errors, and finally upload the images.

And here comes the fun: When I submit finished work, the images go to a Highly Unqualified human or robot “reviewer” who has no idea of what he/she is viewing, and in no time he/she determines that their own model/property release is invalid, image composition is not good enough, focus should be elsewhere in the image, sees noise/artifacts/film grain, title/caption/keywords are unsuitable. And boom!!! Rejects 70-80% of my images, and throws all my Efforts and all the hot cash I paid for Expenses directly to the trash can.

Recently I have had images – with or without models – new and from photoshoots series they have already accepted, now being rejected for one or more of the reasons above. This drives me crazy as I upload and submit only the best images.
To make a long story short, if any Shutterstock ‘reviewer’ or other responsible personnel of the agency is listening here, this is what I would like to say:

1.   It was about eight years ago when I started as a contributor at Shutterstock. At that time I had to submit 10 images for evaluation before I was accepted. All ten images passed the very first time. Same happened with other agencies I contribute to.

2.   None of the rejection reasons listed above is applicable to the images I produce. It is bad I cannot fight back as I know I will not be heard. As a rule I produce images specifically for Stock, they are technically within the agency guidelines, and I use high end full frame cameras/lenses.

3.   Massive unjustified rejections of technically and commercially good images Do Not Motivate me to Produce for Shutterstock.

4.   I suggest Shutterstock itself should be brave enough to have a look into the millions of underexposed/overexposed, blurred, poorly composed, aesthetically unacceptable, and similar images in their collections, and Delete Them. They should also Delete their current ‘Reviewers’ whatever they are.

I personally will not any more pay money for models and real property rental to make images and submit them to Shutterstock for rejection. Neither will I go into the trouble of resubmitting rejected photos. Hope Shutterstock Wakes Up and starts Listening to their Contributors.
Title: Re: Shutter stock rejections arrgghh
Post by: Tenebroso on January 07, 2020, 18:18
The ridicule they are doing is of an enormously disproportionate size. Meaningless. Since spam is still in SS. As the partner says, go up, then go back up and then go back up. At the time an inspiration arises from the examiner, they will be accepted. We last longer than the underpaid and bitter examiners.

In reality, examiners should be the highest paid department of the agency. SS works because other departments do their job very well. They read you. And they know what happens, but there is who is the most handsome in the SS who decides to reverse in an error.

Getting out of this problem is not easy, knowing the pride of the horse that looks winner. And we, weeping at 03:30 that instead of crying, we must do things well, is what they think.

They are making a fool of themselves. And the competition is rubbing their hands. Complete collections in the rest of the agencies, in SS the quality is castrated

Today, they are the kings of the galaxy. Tomorrow will be another day.
Title: Re: Shutter stock rejections arrgghh
Post by: Uncle Pete on January 08, 2020, 07:32
I have a new one: "this picture is already in our collection". Not similar one, the same one  :o

So, they don't save metadata and is an AI system.

Maybe, depending on age? I don't know, but the answer is, it's possible they only save new data for a short time, and rely on AI after that.

Artificial Intelligence about art, capable of determining valid or invalid files for agencies and learning from mistakes, has more value than all microstock agencies together multiplied by 10. Impossible. There is no Artificial Intelligence capable of determining similarity between a real giraffe and a giraffe-shaped lamp.

Returning to the issue of rejections, I only send files to SS on Tuesdays, Wednesdays and Thursdays.

Maybe we could start a thread for bad AI similars on agencies? Some are pretty funny.

(https://i.postimg.cc/2SBL4w4D/ss-why-ai-doesn-t-work.jpg)

This can't explain "this picture is already in our collection" or can it?  ;D

(https://i.postimg.cc/tTDsXmHh/ai-bad-match.jpg)

This is Shutterstock shown on Pixi

Title: Re: Shutter stock rejections arrgghh
Post by: lazy_ella on January 08, 2020, 16:56
Their "Title must be descriptive of the subject matter..." rejection reason is haunting me. It showed up a few months ago and now it seems to get applied to a random upload every few weeks. One even got rejected where I re-used the description from a previous upload that they had accepted.

It happened again to a vector I uploaded last night. I figured it must be because I repeated a keyword in the second sentence of the description. So I tried again and re-uploaded, deleting most of that second sentence.

Nope!! It got rejected within 10 minutes, same reason.

So... yeah. No idea what they want me to do, and I won't bother uploading that vector again. Adobe has already accepted it, that's much more important.  8)
Title: Re: Shutter stock rejections arrgghh
Post by: pancaketom on January 09, 2020, 00:23
Every once in a while I get a bad keyword rejection - I have no idea what the bad keyword is, maybe something repeated? eg "sign" "roadsign" "road sign"? I know they don't have time to tell you what is wrong, but it sure would help.
Title: Re: Shutter stock rejections arrgghh
Post by: Uncle Pete on January 09, 2020, 05:05
Their "Title must be descriptive of the subject matter..." rejection reason is haunting me. It showed up a few months ago and now it seems to get applied to a random upload every few weeks. One even got rejected where I re-used the description from a previous upload that they had accepted.

It happened again to a vector I uploaded last night. I figured it must be because I repeated a keyword in the second sentence of the description. So I tried again and re-uploaded, deleting most of that second sentence.

Nope!! It got rejected within 10 minutes, same reason.

So... yeah. No idea what they want me to do, and I won't bother uploading that vector again. Adobe has already accepted it, that's much more important.  8)

I know I wrote a PM but just in case someone else is wondering the same, here's the specific guideline and rejection reason:  https://www.shutterstock.com/contributorsupport/articles/kbat02/000006547 (https://www.shutterstock.com/contributorsupport/articles/kbat02/000006547)

"Title must be descriptive of the subject matter and must be in English. Titles cannot contain special characters, spelling/grammar errors, or repeat words/phrases in excess,"

Grammar? Something resembling a complete sentence, not a string of words with some punctuation. I've been nabbed by a repeating word, which I didn't intend to do.

Every once in a while I get a bad keyword rejection - I have no idea what the bad keyword is, maybe something repeated? eg "sign" "roadsign" "road sign"? I know they don't have time to tell you what is wrong, but it sure would help.


Wouldn't that be nice!
Title: Re: Shutter stock rejections arrgghh
Post by: mino216 on January 09, 2020, 11:34
The problem with ridiculous rejection here as well. I used to have almost 100% acceptance rate at Shutterstock, now it is slightly lower at cca 80-85%. But I really do not get some of the rejections. Images with motion blur are almost impossible to get accepted. It is not in focus. How should it be when the purpose of the image is to be blurred? Images in hyperfocal distance, everything sharp from the closest pixel to the farthest one. Again, main object not in focus. What? How come? So I decrease resolution approx. by 25%, sharpen it and try again.

Nevertheless, it is not extremely common. But videos, that is completely different story. From 85 % I am at maybe... 10%? And the rejection reasons are just totally ridiculous. The images are getting accepted but videos from the same spot are not from totally unrelated reasons. I am really expecting that the next reason for rejection of the video will be something like "there is motion in your video". It would really not surprise me.
Title: Re: Shutter stock rejections arrgghh
Post by: Asthebelltolls on January 09, 2020, 13:48
Rejections have become far less predictable. Weekends used to be my time for "out of focus" and "poor composition". Now it can come anytime. I should also point out that the SS now includes clips on the sales map which, IMO, makes for a nice addition.
Title: Re: Shutter stock rejections arrgghh
Post by: EIPHOTO on January 10, 2020, 14:41
The rejections on shutterstock lately are really unbelievable. The content they are passing up on just makes no sense at all. I wonder if this will be the new way from now on, or is they will change their ways and go back to reviewing images in a more logical and sensible manner?
Title: Re: Shutter stock rejections arrgghh
Post by: uvox4 on January 14, 2020, 05:46
I had some wildlife photos rejected for lens dust. if they looked carefully they would see they were flies! No point worrying though. Life's too short. Move on and download next lot.
Title: Re: Shutter stock rejections arrgghh
Post by: DiscreetDuck on January 14, 2020, 06:16
Even years ago, rejections happened with flies or birds far away. I clone them out for years, that stupidity existed even before artificial intelligence.
Title: Re: Shutter stock rejections arrgghh
Post by: uvox4 on January 14, 2020, 06:58
I has some wildlife photos rejected for lens dust. if they looked carefully they would see they were flies! No point worrying though. Life's too short. Move on and download next lot.

And the next lot were not rejected for the flies. (lens dust).
Title: Re: Shutter stock rejections arrgghh
Post by: cascoly on January 14, 2020, 14:32
Rejections have become far less predictable. Weekends used to be my time for "out of focus" and "poor composition". Now it can come anytime. I should also point out that the SS now includes clips on the sales map which, IMO, makes for a nice addition.

'composition' rejections. for me, are usually because the horizon is tilted - i'm usually sensitive to this while editing, but occ'ly one slips by
Title: Re: Shutter stock rejections arrgghh
Post by: cascoly on January 14, 2020, 14:43

 

Quote
...
"Title must be descriptive of the subject matter and must be in English. Titles cannot contain special characters, spelling/grammar errors, or repeat words/phrases in excess,"

...


happens when the   location, object,etc is itself a foreign word and the reviewer doesnt recognize it as such - mostly when it's a less common language (eg, Bulgarian, Bhutanese, Hindi, are my recent examples). re-submitting usually works

-----------------------------
lately getting 'similars' rejection for horizontal & vertical framing, even tho each a new image, not, eg, a horizontal cropped to vertical.  (someone needing a vertical  is not necessarily spending time looking for horizontals that can be cropped!)  whereas true similars often get accepted as shown by the spammy portfolios we've seen
Title: Re: Shutter stock rejections arrgghh
Post by: ouatedeP on January 14, 2020, 15:23


rejection for similar, of a specific train service i have never covered.  so i asked CS for reason. 

"Greetings,

Please be informed, as per Shutterstock improvised policy, any image of a particular content taken from various angles/poses/effect will be considered as similar content."


Title: Re: Shutter stock rejections arrgghh
Post by: Clair Voyant on January 14, 2020, 16:38
34 interior images all property released...
14 accepted no problems
20 rejected for not using an acceptable release...

what a bunch of nonsense.

Title: Re: Shutter stock rejections arrgghh
Post by: 808 on March 13, 2020, 19:37
I haven't had many rejections recently. I'm having the opposite experience it seems.
Title: Re: Shutter stock rejections arrgghh
Post by: Roger Mitsom on April 18, 2020, 18:43
I saw someone on here say that they submitted a beach scene and it got rejected for grain. They suspected it was the sand.

SS uses algos and they are too literal. I think in absence of being able to select images based on dynamic composition and interest due to just not enough eyes available, they algo them based on technical notions. It's really too bad because seems you wind up with a lot of technically sound garbage vs crafted imagery. 
Title: Re: Shutter stock rejections arrgghh
Post by: SuperPhoto on April 19, 2020, 22:13
it's because its a picture of MY egg & toast! :) and THAT makes it special! :D

but in all seriousness... it is a bit annoying with ss having random rejections for no reason other than the east indian (or whatever 3rd world country) reviewer is too lazy to do the work, and since no one is 'looking' over them they just watching pizza while clicking 'reject' on their phone and get paid for that...


...also the review times is ridiculously fast, uploaded a batch, set my timer on the phone, it took 40 seconds and the review was done! ...

I wish mine did that. Sometimes it takes days, but just for a reminder, reviews used to be days and many days and everyone complained, because it was so important that their latest "stock photo" of some sliced vegetables, a handshake or girl with a headset, was so important, and they had to be online right away.  :)

I always said, what's so important about the next upload, except news and editorial of course, that a picture of an egg and toast, that hasn't been in someones portfolio for buyers since 15 years ago, just has to be there, right now, today? Really?

Yes, I'd like Editorial to be fast tracked and isolated food to be side tracked for a week at minimum. LOL
Title: Re: Shutter stock rejections arrgghh
Post by: Artist on April 19, 2020, 22:27
They are doing some very stupid rejections. They rejected my maximum content saying similar, when they are totally different.

Frustrated with them.
Title: Re: Shutter stock rejections arrgghh
Post by: Uncle Pete on April 20, 2020, 07:34
it's because its a picture of MY egg & toast! :) and THAT makes it special! :D

but in all seriousness... it is a bit annoying with ss having random rejections for no reason other than the east indian (or whatever 3rd world country) reviewer is too lazy to do the work, and since no one is 'looking' over them they just watching pizza while clicking 'reject' on their phone and get paid for that...


...also the review times is ridiculously fast, uploaded a batch, set my timer on the phone, it took 40 seconds and the review was done! ...

I wish mine did that. Sometimes it takes days, but just for a reminder, reviews used to be days and many days and everyone complained, because it was so important that their latest "stock photo" of some sliced vegetables, a handshake or girl with a headset, was so important, and they had to be online right away.  :)

I always said, what's so important about the next upload, except news and editorial of course, that a picture of an egg and toast, that hasn't been in someones portfolio for buyers since 15 years ago, just has to be there, right now, today? Really?

Yes, I'd like Editorial to be fast tracked and isolated food to be side tracked for a week at minimum. LOL

Of course, thanks for understand the Eggs and Toast and "My Children" (my photos) are always better than someone else's, they are perfect, they usually do no wrong, (unless caught with their hand in the cookie jar), even if the rest of the world doesn't agree.  ;D

I'm still thinking how much people wanted less similar accepted, how they wanted stricter reviews, because there's just too much  from "other people" that's terrible and that's getting passed. Now we're getting terrible rejections for absurd reasons, some irrelevant like "what's the random rejection going to be for now" and add to that, similar is so tight, that a high percentages of "similar" are possibly market variations.

Which reminds me?

"The devil doesn't come dressed in a red cape and pointy horns. He comes as everything you've ever wished for." ~ Tucker Max

More simple universal version:  "Be careful what you wish for, you may receive it." ~ W. W. Jacobs

Sold: Wow I need to make 20 more like this...  ;)

(https://image.shutterstock.com/image-photo/two-eggs-sunny-side-on-600w-1560697070.jpg)
Title: Re: Shutter stock rejections arrgghh
Post by: Shelma1 on April 20, 2020, 20:31
“ Shutterstock the provider of stock photography, footage and music had to slow down its approval rates for submissions. This as more and more states and cities implement isolation and quarantine measures, including shelter-in-place orders.
The company recently slowed down the approval rate of those uploading images for sale on the site. And also the rate at which sellers can upload their images. It has also limited the volume of content contributors can submit weekly due to a reduction in review capacity. According to the new arrangement, contributors can submit up to 500 images and 100 videos in a 7-day period.”
Title: Re: Shutter stock rejections arrgghh
Post by: Clair Voyant on April 20, 2020, 21:32
“ Shutterstock the provider of stock photography, footage and music had to slow down its approval rates for submissions. This as more and more states and cities implement isolation and quarantine measures, including shelter-in-place orders.
The company recently slowed down the approval rate of those uploading images for sale on the site. And also the rate at which sellers can upload their images. It has also limited the volume of content contributors can submit weekly due to a reduction in review capacity. According to the new arrangement, contributors can submit up to 500 images and 100 videos in a 7-day period.”


According to the new arrangement, contributors can submit up to 500 images and 100 videos in a 7-day period. And have them all rejected.
Title: Re: Shutter stock rejections arrgghh
Post by: georgep7 on April 21, 2020, 04:45
Assuming a regular one man band contributor uploading,100 videos per week with a 75% acceptance rate is yet a nice what? 3900 new clips per year? Isn't that already a good annual portfolio sum up? (Again) assuming no random editorial or whatever passes in front of the camera  uploads.

???
Title: Re: Shutter stock rejections arrgghh
Post by: Uncle Pete on April 21, 2020, 06:18
“ Shutterstock the provider of stock photography, footage and music had to slow down its approval rates for submissions. This as more and more states and cities implement isolation and quarantine measures, including shelter-in-place orders.
The company recently slowed down the approval rate of those uploading images for sale on the site. And also the rate at which sellers can upload their images. It has also limited the volume of content contributors can submit weekly due to a reduction in review capacity. According to the new arrangement, contributors can submit up to 500 images and 100 videos in a 7-day period.”


According to the new arrangement, contributors can submit up to 500 images and 100 videos in a 7-day period. And have them all rejected.

(https://i.postimg.cc/dttsYRZ0/thumbs-up-100.jpg)

Title: Re: Shutter stock rejections arrgghh
Post by: angelacat on May 31, 2021, 07:49
My rejection rate (video only is very high past few weeks) got worse.

Rejected for "similar content" when the "similar content" was rejected for noise.  Uploaded them all few days later and accepted.

Model releases always rejected now - it seems I can't use a template Model Release anymore.  Only the docusign model release even though there is still an option to upload a model release.

I did send an email to SS but only answer I get is "rejections are frustrating blah blah". 
Title: Re: Shutter stock rejections arrgghh
Post by: lostintimeline on May 31, 2021, 18:40
angela thats happening cause they use AI to reviews photos.this has been discussed to death here and in their forums
its not humans who review your content.although i believe some reviewers in the past rejected pics cause they were bored to check for technical errors or they had already a portolio and they didnt want to compete
but the truth is nowdays the contributors have to deal with some stupid ROBOT in one word .you said it your shelf they are rejected the first day they are approved the next without  any changes
and all that for 10 cents
you can continue and dont care or quit and move somewhere else
 ss is not the only agency out there
Title: Re: Shutter stock rejections arrgghh
Post by: OK82 on April 08, 2022, 09:56
Just started uploading to shutterstock.
I noticed that three of my images that were approved had some sensor dust spots. I wanted to fix those, so I deleted those images from shutterstock, used healing brush to those spots and re-uploaded basically the exact same images without dust spots.
Well .. one of them gor rejected beacuse of the noise and other two beacuse of intellectual property and visible trademark even though they were earlier approved as commercial image.

I guess lesson is that if images are approved, it's just better to leave them be no matter what mistakes they have.
Title: Re: Shutter stock rejections arrgghh
Post by: Doskey on April 19, 2023, 17:58
Same
Title: Re: Shutter stock rejections arrgghh
Post by: pilifida on January 10, 2024, 06:58
what are your rejection stats now, in 2024? Mine seems better, 99% approved, maybe because of the previous holiday