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Author Topic: Need a advice.... please  (Read 3975 times)

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« on: October 08, 2006, 16:04 »
0

Ok , the thing is i bought Canon 350D this summer and i had a "little" accident with salt water on the beach.The camera was  a week old. I sent it to Canon service next day , they have open it  12 days after they receive it , ( i was told that sometimes things could be saved from salt water corrosion if they were cleaned fast but ......

They contacted me 12 days after  and they told me that electronic is dead , that i need to change it completely and gave me the price of about 260 $ and i will have my camera few days after , i said OK.

Days were passing so i called them , they told me thet now the price for repairing my camera is about 450 $ and that ill have my camera for 3 weeks and said that i don't call them again that they will contact me , OK I told them ill go for that.


Than a month passed so I contacted them again. Than they told me that my camera burned new electronic and now they want 625$ for repairing my 350D.  OK i went for that again but i think i made a mistake.

They told me that after the camera is repaired they gave no warranty if something fails again , so apparently the can give me my camera and it fails next day and i payed almost 2 cameras in few month and i have nothing ?


Its almost 3 months now since they received my camera , no calls , again nothing .


What would you do in my place?  I'm thinking of quiting the neverending process ading a difference from 625 $ they want for repairing my camera and buying new 400D , at least i will have a warranty , and try to sell my broken 350D for parts , or maybe I could try to take my Camera to some other service outside my country cause that one is only one here. 



Is this Canon support usual or is it just here ?


Thanks



« Reply #1 on: October 08, 2006, 18:31 »
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You agreed to 250 and not more?  Then they should not have done the work without at least getting an approval email.  Decide if you think it is worth the momey and if not, don;t pay.  IMHO--I had a similar problem with audio equipment and it got acrimonious.  But they in they end they returned the equipment to its orignal state and returned it to me and I got it repaired elsewhere for much less tham they were demanding.

« Reply #2 on: October 08, 2006, 19:05 »
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No , i agreed even on 625$ last time i spoke with them on the phone , but it was a mistake .  I know i shouldn't agree on that but now i want to end this story. Yes i agreed on 625$ , so the could bother me if i want to quit now , but the deal was that they will rapair it in 3 weeks. tomorrow will be 5 weeks from then , so they didn't respect their part of the agreement.  First agreement we had this summer was 260 $ and that i have to wait only few days , or a week maybe but almost 3 months have passed from then. I just cant understain that. I haven't took a photo 3 months now , and if i knew that it will be this way i would never have call them at all.



I was just wondering if someone knows , or if someone could find out how much would it cost to replace 350D electronics ?

Is it really more than 3/4 of the new camera price ?

Thanks

« Reply #3 on: October 08, 2006, 19:10 »
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If they didn't hold their part of the agreement, then I would ask them to return the camera and not pay them a dime.

« Reply #4 on: October 09, 2006, 00:12 »
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I know this is closing the stable door after the horse has bolted, and is no use to you now, Lizard. But, if anyone else ever drops their camera in salt water the best thing you can do as first aid is rinse it off with loads and loads of clean fresh water as soon as possible afterwards.

Okay ... so it sounds drastic, but it's the salt which is the major damaging agent. You've got to get rid of it, fast. And your camera is already soaked.

« Reply #5 on: October 09, 2006, 01:40 »
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wow, that sounds awfully expensive spending 3/4 of the price of the camera on a fix-it with no waranty...

« Reply #6 on: October 09, 2006, 18:36 »
0
Well, sorry but you are not in a strong position.  You agreed to the price and delays are just part of the repair/service industry. 

You best bet is to write a full, formal letter outlining the timeline with the delays and price escallation--give dates of correspondence and who you talked to.  Protest both delay and price and say that as this is official Canon service you were certainly expecting reconditioning with full warranty.  Create a letterhead for yourself as a professional photographer and send this to an executive, not the repairman, send it by registered post.  Have the letter carefully proofread by a professional who writes business correspondance.

The take home message is that you are a professional and their staff are pissing you around.  You get that in the hands of someone at management level and they will probably work something out for you.  But presentation is important, formal language and full business formatting.  Do this asap.

« Reply #7 on: October 10, 2006, 01:46 »
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WHile you agreed to the increases. once they set a set price, that should have been it.  Had you know initially it would cost that much, you may have said no.

Write the letter and they "should" give you the repair for the original price (my opinion only, not canons)

« Reply #8 on: October 10, 2006, 10:04 »
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Yes , i agreed but i specifically agreed only if my camera will be repaired in time we agreed.

Anyway yesterday i called them , i said I'm quiting , that i called another service and that the price there is way better for me, that they didn't repair it in the time we agreed on , we had a Little argue ....  and guess what ,they repaired the camera within few hours and said that
is ready for me to pick it up. They lower the price more than 50% . I guess if i wasn't acting the way I was i wouldn't see my camera for weeks even months , and had to pay the price they invented.

« Reply #9 on: October 11, 2006, 10:27 »
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OK i need some more help please. So they lowered the price and said that thats only way that i can get my camera back , and i cant quit at Thai stage and that my camera is finished so i have to pick it today.

I went to pick my camera in the morning , when i got there they changed the price again ( significantly in their favor of course ) but i wasn't in the mood to argue so i payed took my camera and went home.


Guess what , everything is messed up , LCD works for few second then dies , then works again , usb doesn't work at all , so practically the camera is completely unusable. They will not return me my money , they will probably want more for further repairments etc ...

The people we are talking about are from Canon service in Croatia , the only canon service here.


I have searched on the net to find some Canon support outside Croatia , maybe general for  Europe or something but i cant find nothing.

I tried to call Vienna but automatic secretary is on German and i didn't understand a word.



If someone knows any contact number of Canon support at any place in the world that i can speak with , or some e-mail address that could help me  i would be more than grateful if i get that.


We i just want my money back , nothing more.

Thanks people



« Reply #11 on: October 13, 2006, 10:04 »
0
Look Lizard, you are the one who keeps giving in.  Just do what I suggested and write the whole dabarcle out stating who you talked to and what they said with exact dates.  Demand, at the very least, the difference between the last quote and final price.  Write the letter in full, formal business style and real letterhead paper and send it to the most senior person you can at that location.  CC the letter to a general manager and an appropriate watchdog group like the business ombudsman.  Do it today. 

This never fails to work I assure you.  You are letting them not only set the price and the timetable but also totally dominate you at every encounter--time to put an an to that.

ShadySue

« Reply #12 on: May 07, 2014, 21:47 »
+1
I doubt that would work seven years down the line.
What's with reviving so many old threads?

« Reply #13 on: May 07, 2014, 21:49 »
+2
Spammer. The first post they started is about wholesale clothing.


 

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