pancakes

MicrostockGroup Sponsors


Author Topic: FineArtAmerica support email  (Read 4702 times)

0 Members and 1 Guest are viewing this topic.

THP Creative

  • THP Creative

« on: April 12, 2021, 17:22 »
0
Hey does anyone know a support email address for FAA?

I've been locked out of the site for a week or so now, and the reset password link never sends me an email (yep, checked junk). Have filled out their support form online, but no reply.

Really need an email address to write to them if anyone has one?

Thanks


« Reply #1 on: April 12, 2021, 23:49 »
+1
I looked at my support folder and the only email I have for FAA is this

[email protected]


Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #2 on: April 13, 2021, 11:20 »
+1
I looked at my support folder and the only email I have for FAA is this

[email protected]

I checked also, same email.

I don't know if this will work, not signed in?

https://fineartamerica.com/contactus.html?tab=contactus


THP Creative

  • THP Creative

« Reply #3 on: April 13, 2021, 11:53 »
0
Thank you both, I appreciate your time helping.

I tried that form already Uncle Pete, no reply in about a week or more so no idea if one will come eventually or not.

I'll try that email address Jo Ann, thanks to you both.

« Reply #4 on: April 14, 2021, 03:35 »
+2
their support is a mess and they are thick as a plank

they only reply when they feel to and if your request is somewhat difficult or they cannot do what you ask for they will simply ignore your email

faa is one of the most frustrating outfits to deal with, sean and abbie are the most stubborn people you,ll ever talk to

« Reply #5 on: April 14, 2021, 09:55 »
+4
Recently there have been a bunch of threads on FAAs forum about bad or unresponsive customer service.  There are various opinions on the integrity of the BBB, but it's a fact that FAA has an "F" rating while Etsy's is an "A".

FAA is basically a one man show, owned and operated by Sean Broihier, about whom little is known.  He never communicates with users and apparently has no web presence.  My impression is that FAA  just doesn't have enough staff to deal with problems  that are now coming up.

I sell on FAA but if a customer ever contacted me personally about a print, I wouldn't send them there.


Suspect

« Reply #6 on: April 16, 2021, 13:03 »
0
Hey does anyone know a support email address for FAA?

I've been locked out of the site for a week or so now, and the reset password link never sends me an email (yep, checked junk). Have filled out their support form online, but no reply.

Really need an email address to write to them if anyone has one?

Thanks

I had both those issues with 2 sites I use and eventually I paid someone to sort it out.

Guess what?  It was Kaspersky (antivirus software) causing the problems.  The guy said that it causes a lot of issues like this. (The issues weren't there originally but occurred after an update from K).

I can now log into the one website and was able to receive the email from the other site in order to reset my password. 

These problems disappeared as soon as Kaspersky was removed.
« Last Edit: April 16, 2021, 13:06 by Suspect »

THP Creative

  • THP Creative

« Reply #7 on: April 16, 2021, 13:58 »
+1
Hey does anyone know a support email address for FAA?

I've been locked out of the site for a week or so now, and the reset password link never sends me an email (yep, checked junk). Have filled out their support form online, but no reply.

Really need an email address to write to them if anyone has one?

Thanks

I had both those issues with 2 sites I use and eventually I paid someone to sort it out.

Guess what?  It was Kaspersky (antivirus software) causing the problems.  The guy said that it causes a lot of issues like this. (The issues weren't there originally but occurred after an update from K).

I can now log into the one website and was able to receive the email from the other site in order to reset my password. 

These problems disappeared as soon as Kaspersky was removed.

Hey thank you for the suggestion.

Unfortunately I don't run Kaspersky (or any other AV software for that matter) but kinda wishing I did and that this was the fix!

Still no reply from them, using that email and also trying their (ancient) twitter account.


 

Related Topics

  Subject / Started by Replies Last post
1 Replies
5428 Views
Last post August 27, 2013, 11:59
by cidepix
2 Replies
5114 Views
Last post November 16, 2016, 05:03
by BaldricksTrousers
0 Replies
4204 Views
Last post September 20, 2017, 16:03
by sima
14 Replies
8121 Views
Last post May 12, 2018, 20:10
by rinderart
1 Replies
4870 Views
Last post May 11, 2018, 14:44
by Zero Talent

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors